I’ve forgotten my login details – what should I do? (2024)

Top frequently asked questions

I need some additional support with my Banking - what can I do?

We offer a range of additional support options to suit your banking needs and circ*mstances. To discuss how we can best support you, please call us on 0345 08 08 500, or visit your nearest store.

Where can I find my 12-digit ID?

You would have received your 12-digit customer number in your welcome letter or email.

If you've forgotten your number, you can:

- Check the mobile app: Log in to the Metro Bank app and go to the More menu to access Settings, and select My Details. Your ID should be located under your name.

- Receive it by SMS by providing a few details on the login page.

Visit a Metro Bank store.

- Personal customers can call 0345 0808 500

- Business customers can call 0345 08 08 508. Our specialist business team is available between 8am and 6.30pm, Monday to Friday. Outside of these hours, you can contact us on 0345 08 08 500.

How do I activate my card?
How do I activate the contactless feature on my card?

You will need to make a Chip and Pin payment before contactless can be used. Once this has been completed, the contactless feature will be activated.

How do I log in to Online Banking?

Are you having issues logging in?For in-depth information see ourdetailed FAQ page.

Strong Customer Authentication? From 14 March 2020, a new EU regulation (Payment Services Directive) meant that all banks needed to provide an extra layer of security for their customers – it's called 'Strong Customer Authentication'. For more in-depth information see our detailed FAQ page.

Where you log in to Online Banking depends on the type of account you have:

  • Log in to a Personal Bank Account
  • Log in to a Business Bank Account
  • Log in to a Commercial or Business Online Plus Bank Account

You can alsoregister for Online Banking here, and update your internet and mobile banking security details here.

I’m having issues with Online Banking – what can I do?

Sometimes technical difficulties can happen, and can be resolved through troubleshooting. Follow the steps and guides on this page (metrobankonline.co.uk/troubleshooting) for help with Online Banking.

How do I pay money into my account?

There are a few different ways you can pay money into your Metro Bank account, the fastest being a payment from one bank to another. You can also deposit a cheque or pay cash* into your account at your nearest store.

*Please note that you may be asked additional questions about the source of funds to help keep your money safe.

We’ve introduced limits on the amount of cash customers can pay into their Metro Bank account each day.

  • Personal accounts – new daily limit £5,000*
  • Business accounts (including community accounts) – new daily limit £10,000*

    *If you are depositing foreign currency into a ‘regular’ GBP or a Foreign Currency Account, this will be the GBP equivalent of the above limits using the exchange rate on the day of the deposit

The new cash deposit limit for Commercial Current Accounts won’t be introduced until early 2023. If you have this type of account, your Relationship Manager will be in touch nearer the time to discuss the new limit with you.

Changes to who can pay in cash

To pay cash into a Metro Bank account you must either:

  • be named on the account, or
  • have authority to manage the account – e.g. power of attorney, or
  • be paying less than £250 into a Young Savers account if you are not named on the account (the account holder or a named person on the account can pay in larger amounts), or
  • an employee paying into a business or commercial account for your employer, using a pre-printed paying-in slip issued to the account holder.

Exchanging cash

You can only exchange cash over the counter if you’re a Metro Bank customer.

How do I make a payment?

You can make a payment via our mobile app, internet banking or in store.

You can also call us on0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer.

See our more in-depth guide on making payments via our website and app.

How do I report a lost or stolen card?

If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, on online banking or in store.

You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer.

See more in-depth information and step-by-step guides for cancelling your card.

I don't recognise a card payment, what can I do?

This often happens because some companies have trading names that are different to the name you are used to seeing. Check our table of trading names for more information and advice on what to do next.

How do I open a Metro Bank personal current account?

We’ve made it really easy to open a personal current account with Metro Bank. Just come in to one of our stores or apply online - all you’ll need is proof of your identity and up to two documents for proof of address. Your current account will be up and running straight away. If you apply in store, we’ll even print your bank card there and then. If you open your account online, your card will arrive within a few days.

Find out more about personal current accounts

I keep receiving one-time passcodes that I haven’t requested – what should I do?

This may have been requested by a third party provider (TPP). To find out why the TPP is accessing your account and to stop the OTPs being sent, you need to contact them. You can then withdraw your permission for them to access your account. You can also get in touch with us to reset your login details for additional security.

If you don’t think you’ve ever given consent for a TPP to access your account, or are receiving OTPs other than those you have not requested, it may be fraud. To protect your security, it is important to reset all of your login details as soon as you can – just give us a call on 0345 08 08 500 or visitone of our stores.

I've received a suspicious email - what do I do?

We are aware that sometimes customers receive emails from people pretending to be us. You may be able to identify a suspicious email by:

  • A spelling mistake in the email address
  • Being asked to confirm your personal/ security details
  • Being asked to login to your internet banking via a provided link to confirm a transaction

If you are suspicious of an email, please forward it to phishing@metrobank.plc.uk.If you need more help, please call us on 0345 08 08 500.

How long does it take for a cheque to clear?

Cheques normally take 4 working days to process. If a bank holiday falls during the clearance period, the number of days will be extended accordingly. For example, a cheque paid in on Thursday before 3:30pm, when the following Monday is a bank holiday, will be available on the following Wednesday rather than Tuesday.

When paying in cheques drawn on a non-UK bank, please allow 6 - 8 weeks for clearance.

I’ve forgotten my login details – what should I do? (2024)

FAQs

What do I do if I forgot my computer login? ›

On the sign-in screen, type your Microsoft account name if it's not already displayed. If there are multiple accounts on the computer, choose the one you want to reset. Below the password text box, select I forgot my password. Follow the steps to reset your password.

How do I recover my Gmail account if I don't remember anything? ›

  1. Follow the steps to recover your Google Account or Gmail. You'll be asked some questions to confirm it's your account. Answer the questions as best as you can. ...
  2. Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

How to recover email account without password and phone number? ›

Way 2. How to Recover Gmail Password without Phone Number and Recovery Email?
  1. Go to Google Recovery Account. Go to Google Recovery Account. ...
  2. Enter Your Email. ...
  3. Select 'Try another way to sign in' ...
  4. Click on 'Try another way' ...
  5. Click on 'Try another way' Again. ...
  6. Wait for Next 48 Hours. ...
  7. Check Your Email for the Recovery Link.
Mar 20, 2023

How do I log into Facebook if I forgot my password and email? ›

You may be able to get back into your Facebook account by using an alternate email or mobile phone number listed on your account. Using a computer or mobile phone that you have previously used to log into your Facebook account, go to facebook.com/login/identify and follow the instructions.

How do I log into my computer if I forgot my password and PIN? ›

Boot your computer and immediately press on the F8 key repeatedly until your computer displays the boot menu. With the arrow keys, choose Safe Mode and press the Enter key. On the home screen click on Administrator. If you have no home screen, type Administrator and leave the password field as blank.

Can you unlock a laptop if you forgot the password? ›

Can you unlock a laptop if you forgot the password? The answer is yes! From this page, you can learn a range of methods to access a locked computer after you forgot laptop password. If you are using a Microsoft account, you can reset the password from Microsoft website.

How do I verify my Google Account without my old phone? ›

Using 2-Step Authentication Without Your Phone
  1. Go to the sign-in page and attempt to log in.
  2. Click Try another way to sign in or tap More options.
  3. Click or tap Get a verification code.
  4. Follow the on-screen instructions to log in using the code sent to the backup phone.

How do I verify my Google Account if I changed my phone number? ›

At the top, tap Security. Under "Ways we can verify it's you," tap Recovery phone. Follow the steps on the screen to re-add your number. To keep using your number in other Google services, go to those services and re-add it.

How do I contact Google if my account is locked? ›

Go to the Google sign-in page and click Need help? below the login field. Click Find my account. Select either Enter your recovery email address or Enter your recovery phone number, then type your name and check off the box next to I'm not a robot.

Is there any way to recover Gmail password without phone number? ›

How to Recover Gmail Password Without Phone Number or Recovery Email
  1. Go to the Google Account Recovery page or visit this link.
  2. Enter your Gmail ID or username.
  3. Click on Next.
  4. The next screen will show you three options 一 Enter your password, Get verification email on recovery email, and Try another way to sign in.
May 15, 2022

What is my Gmail password? ›

If you have forgotten your Google Account password, you can try to recover it by going to the Google website. 2 - Enter the email address or username that you use to sign in to your Google Account. 3 - Complete the word verification process. Enter the characters that you see onscreen and click Submit.

How do I contact Facebook to recover my account? ›

To recover an old account:
  1. Go to the profile of the account you'd like to recover.
  2. Tap More below the cover photo, then select Find support or report.
  3. Tap Something else, then tap Submit.
  4. Tap Recover this account, then tap Submit and follow the steps.

What if someone hacked my Facebook and changed my email and password? ›

If the hacker was thorough and changed both the email and password, you can possibly recover your account using your phone number. Launch a web browser and go to facebook.com. Enter the last credentials that worked, then click on Log In. On the next screen, click Find your account and log in.

How do I contact Facebook support? ›

On the desktop site, look up at the top right corner of the screen. There, you'll see a downward-facing arrow — click it and select Help & support from the dropdown menu. From there, you can select Help Center, Support Inbox, Report a problem, or Check Wi-Fi connection.

How can I change my Facebook password? ›

If you are using the Facebook app, tap the menu icon at the top of the Android app or the bottom of the iOS app. Then scroll down to tap Settings & Privacy > Settings. Select Security and Login > Change password. Enter your current password and a new password.

How do I log into my HP laptop if I forgot my password? ›

Insert the password reset disk or USB flash drive into the computer, and then click Reset password. The Password Reset Wizard opens. Click Next, select the password key location from the drop-down menu, and then click Next. Follow the on-screen instructions to create a new password and password hint.

How do you bypass Google couldn t verify that this account belongs to you? ›

If you don't get the option to verify it's you, you can:
  1. Add 2-Step Verification to your account and wait at least 7 days. ...
  2. Add a recovery phone number to your Google Account and wait at least 7 days. ...
  3. Sign into your Google Account on a mobile device through the Google or Gmail app and wait at least 7 days.

How to recover Google account without two step verification? ›

If you don't have another second step or forgot your password
  1. To enter an email address or phone number where you can be reached.
  2. To enter a code sent to your email address or phone number. This code helps make sure you can access that email address or phone number.

How do I get into Gmail without 2-step verification? ›

Open the Google Account Settings > Security > 2-Step Verification and click on the Turn off button. Enter Google account password and click Enter to verify. That's it, this will deactivate 2-step verification allowing you to log in through any device without needing verification code.

How do I access my Gmail account from another phone? ›

How to log into your Gmail account on a mobile device
  1. Download and open the Gmail app on your iOS or Android device.
  2. Tap the Sign in button at the bottom of your screen. ...
  3. On the next page, tap Google.
  4. Tap Continue to allow Google to sign into your account.
  5. Follow the steps to log in.
Oct 7, 2022

Does Google have a live chat support? ›

Sign up with Google

To create a LiveChat account with your Google account, go to accounts.livechat.com and click on Create an account.

How do I contact Google customer support? ›

In your mail addressed to support-in@google.com you must provide the name of the Google product in question, describe the issue in detail, and any supporting document including screenshots that would assist with the resolution of your concern.

How long do you have to wait for Google to unlock your account? ›

Account recovery requests can be delayed for a few hours or a number of days, depending on a variety of risk factors. For example, if you added more security to your account by setting up 2-Step Verification, your account recovery request might be delayed for longer.

How can I reset my Gmail password without old password? ›

To reset your Gmail password, select the Forgot password option on the login screen. A link to reset your password will be sent to your recovery phone number or email. Once you reset your Gmail password, you'll need to create a new one.

How long will Facebook recover my account? ›

How long does Facebook take to recover a hacked account? Typically between 1-2 weeks, (often times quicker) for instances without any significant complexity.

Can I contact Facebook about my account being hacked? ›

If you believe your account has been compromised by another person or a virus, please click the "My account is compromised" button below. We'll help you log back into your account so that you can regain control.

How do I get the 6 digit code for Facebook? ›

Steps to receive a code for two-factor authentication:
  1. Open the Facebook app and tap the menu icon.
  2. Tap Settings & privacy.
  3. Tap Code Generator.
  4. Use the code to log into Facebook.

What is the first thing you do when you get hacked? ›

Step 1: Change your passwords

This is important because hackers are looking for any point of entry into a larger network, and may gain access through a weak password. On accounts or devices that contain sensitive information, make sure your password is strong, unique—and not easily guessable.

What is the first thing you do when you get hacked on Facebook? ›

Here's What To Do! As soon as you see any indication that someone has hacked your Facebook account, start by changing your password and tightening your security settings. It's also a good idea to inform your friends and followers that your account was compromised, and report the incident to Facebook.

What are the signs that my Facebook has been hacked? ›

Your account may have been hacked if you notice that:
  • Your email address or password has changed.
  • Your name or birthday has changed.
  • Friend requests have been sent to people you don't know.
  • Messages have been sent that you didn't write.
  • Posts or ads have been made that you didn't create.

Does Facebook have a live customer service chat? ›

Facebook Live Chat

To access the Facebook Live Chat feature, go to the official help page or click on the link below the chat button. Conversations will appear in your Messenger tab.

How do I find out my Gmail address? ›

Here's how it's done for Gmail:
  1. Open Gmail app.
  2. Click on your Profile Picture at the top right corner.
  3. The email address will appear in the drop-down menu.
Jun 21, 2022

How do I find my Gmail account? ›

To sign in to your Google Account (or any Google product): Go to the sign in page of the product (for Google Accounts it is myaccount.google.com). Enter your Gmail username (everything that appears before '@gmail.com'). Enter your password.

How do I find old email accounts in my name? ›

  1. Start a list of all of your accounts. ...
  2. Use a password manager. ...
  3. Look through existing password managers and update passwords. ...
  4. Sift through your old e-mails. ...
  5. Check data leakage tracking sites. ...
  6. Leverage username checking sites. ...
  7. Search for your name, e-mail address and other details about you in different search engines.
Sep 9, 2020

How do I find my Gmail user name? ›

Gmail for Android - View Account Address / Username
  1. Open the. Gmail app. . ...
  2. From the Inbox, tap the. Menu icon. (upper-left).
  3. Tap. Settings. .
  4. View the Gmail account address (below General settings). The username is the first part of the Gmail address, before the @ symbol. Multiple accounts may appear.

How do I find all my Google Accounts? ›

  1. Navigate to the Google Accounts Sign In page and sign in to your account (link in Resources).
  2. Click "Account" to display the list of account items.
  3. Select "Dashboard" from the list to reveal your list of Google accounts.
  4. Click an account name to display detailed information about the account.

How do I find all my email accounts on my phone number? ›

You are the only one who can know how many accounts you have created with your phone number. Google cannot provide such information under any circ*mstances. In case you want to see all email addresses connected to your Google account please go to https://myaccount.google.com/email.

How to recover Gmail account without first name and last name? ›

Or perhaps go to https://security.google.com/settings/email, see if names listed there helps you? Without an account name, then the account can never be recovered. There is no point in attempting. If you find the account name, continue with account recovery.

How do I find all accounts in my name? ›

Pulling your credit report is the most accurate and convenient way to find all of the accounts in your name. Your credit report will display every open account in your name, from bank accounts to credit cards and so much more.

Can you access an old email account? ›

Once an email account has been terminated, it is not possible to restore the data that it contained – for reasons of data privacy, the email provider has to delete all the emails and other information in a closed account.

How many Gmail accounts do I have? ›

If you do, then go to accounts.google.com/signin/usernamerecovery and fill in the form to get a list of associated email addresses.

What happens if I forgot my Gmail username? ›

If you ever forget your username, Google can help you recover it by asking you a few questions. To get started, enter your phone number or recovery email address on the username recovery page.

Top Articles
Latest Posts
Article information

Author: Patricia Veum II

Last Updated:

Views: 6049

Rating: 4.3 / 5 (44 voted)

Reviews: 91% of readers found this page helpful

Author information

Name: Patricia Veum II

Birthday: 1994-12-16

Address: 2064 Little Summit, Goldieton, MS 97651-0862

Phone: +6873952696715

Job: Principal Officer

Hobby: Rafting, Cabaret, Candle making, Jigsaw puzzles, Inline skating, Magic, Graffiti

Introduction: My name is Patricia Veum II, I am a vast, combative, smiling, famous, inexpensive, zealous, sparkling person who loves writing and wants to share my knowledge and understanding with you.