Metrobank Online (2024)

FAQs

Why i can't access my Metrobank online banking? ›

Check if the mobile number registered in your MetrobankDirect or Metrobank Mobile Banking app account is the same with the number you have in your bank records. If not, please coordinate with your branch of account to have your mobile number updated.

Temporary account disable happens when you input the wrong User ID or Password. Once that happens, you enter into a 15-minute lock time, please don't try to log in while you are still in lock time as every attempt will add you an additional 5 mins. Hope this helps. Stay safe.

If you enter any of your security details incorrectly you may be locked out of your Online Banking to keep your accounts safe. Please call us on 0345 0808 508 or visit your local store so we can help.

You can open a personal Current Account online, or just pop into one of our stores. You can also open selected personal savings accounts online.

The main reasons accounts are blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

The error message “Account Temporarily Unavailable” means there is a connection issue, or the site has been taken down for maintenance.

Your account has temporarily been disabled due to 3 invalid login attempts. You can either wait 15-20 minutes to try again or call our hotline at (+632) 88 700 700 for unblocking.

A bank account freeze means you can't take or transfer money out of the account. Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft.

If your bank thinks you've been the victim of identity theft, it may close your account to prevent further fraudulent activity. The bank also might shut down your account if it suspects you're committing suspicious or illegal activity, such as money laundering.

How Do You Know if Your Bank Account is Frozen? If you have a frozen bank account, you won't be able to use your ATM and Credit/Debit cards as well. Each time, you'll see an error message on the screen, and any transaction that you make will fail to process.

How do I unlock my frozen bank account online? ›

You can contact on the bank's toll free number or drop them a mail to unfreeze your account.

If you need to “unlock” your account, you'll need to contact your bank as soon as possible. If your account has been locked because of a security issue, you might find the only way to do this is by phoning your bank's emergency assistance or help line.

If you've forgotten your customer number or your username, you can easily locate them in our app. Log in to the app and go to the More menu to access Settings, and select My Details. Your ID should be located under your name.

If you don't log in to Internet Banking for 180 days or more, your password will be made inactive for security reasons.To reset your password you can: - Call us on 13 11 82.

Once the bank account is frozen, you cannot make withdrawals but can only put money in your account until the freeze is lifted. If your account is suddenly inaccessible, it can be a good idea to contact your bank immediately to find a resolution.

How Long Can a Bank Freeze an Account For? There is no set timeline that banks have before they have to unfreeze an account. Generally, for simpler situations or misunderstandings the freeze can last for 7-10 days.

If your Online Banking card is locked, you'll need to request a new Online Banking card and PIN to use with your card reader.

Your bank login information is incorrect. Your bank requires multi-factor authentication (MFA) or has updated their authentication requirements. Your bank's connection is down. Your bank is not supported.

What to do if my banking app is not working? ›

Check your internet settings

Check that your phone is allowing the Mobile Banking App to access the internet, and that your internet is stable and connected. You can usually check this within your settings App on your phone, and if you get stuck try visiting the FAQ's online for your device type: Android Support.

To reactive your dormant account, you need to contact your bank branch and submit an application along with the 'know your customer (KYC)' documents, which should include an address proof and identity proof.

The “unable to verify account details” warning is designed to allow you the opportunity to pause and check the account details you have entered when you are making first time payments to unknown beneficiaries (i.e. accounts at Metro Bank).

Disabled indicates an account has been administratively or automatically disabled for some reason. Usually some action is required to release it. Locked indicates an account has been automatically suspended due to invalid login attempts.

If your bank has suspected that you used your account illegally, they can also close your account without any notice. It can also prevent you from doing business in the future. If, however, you are not doing an illegal activity, then you should contact your bank immediately to clear this up and remove the freeze.

A court must approve and order any withdrawal of funds from a blocked account. The most common reason to petition a court to withdraw funds from a blocked account is to access a blocked account because the account was created for a minor who has subsequently turned 18.

Frozen accounts do not permit any debit transactions. So when an account is frozen, account holders cannot make any withdrawals, purchases, or transfers. However, they may be able to continue to make deposits and transfer money into it. There is no set amount of time that an account may be frozen.

Having a locked savings account means you can't withdraw money from that account. With this lock in place, you can still deposit money to your account and watch your balance grow, if your account isn't hidden from internet banking. You can request a lock through the chat feature in internet banking or the app.

How do I unfreeze my bank account instantly? ›

If your account is frozen due to suspicious activities, you can simply call up your bank and resolve it. If it is frozen due to any other reason that involves debts and bankruptcy, the best step to take is to go to the court and vacate the judgment at the earliest to unfreeze your account quickly.

Within 10 days after you notify the bank, the bank is required to investigate its records for an error; if the matter is still unresolved after 10 days, the bank must temporarily credit your account for at least a portion of the disputed amount and continue investigating for 45 days.

Banks have to give due notice of three months initially to the customers before exercising the option of 'partial freezing. 2. After that, a reminder for a further period of three months will be issued. 3.

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use.

Yes. Cards issued by U.S. Bank can be used in most foreign countries for transactions.

Who can open a bank account in the Philippines? Anyone can open a bank account in the Philippines. In the past, non-residents, including those holding a temporary visitor's visa, couldonly open a foreign currency deposit account, or a peso account funded by foreign currency deposits converted to peso.

Should you wish to update your mobile numbers, please call our 24-hour Customer Service Hotline 88-700-700 or 1-800-1888-5775. Thank you for visiting this page.

When you travel abroad you can use your Personal or Business Metro Bank debit or credit card to pay for everything you need. You can use your card everywhere that you see the MasterCard logo to pay for goods or withdraw cash.

It's on the lower-left corner of your Prime Debit Card, just below your name. You can also find it on the first. page of your passbook.

Can I access Metrobank online abroad? ›

Yes, as long as the Philippine-issued mobile number you have registered is activated for international roaming. This is needed for you to receive the verification code, OTP, and other SMS notifications for secured banking transactions.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft.

Check your internet settings

Check that your phone is allowing the Mobile Banking App to access the internet, and that your internet is stable and connected. You can usually check this within your settings App on your phone, and if you get stuck try visiting the FAQ's online for your device type: Android Support.

If you or someone else enters the mobile App PIN three times incorrectly, the device will automatically lock.

How Do You Know if Your Bank Account is Frozen? If you have a frozen bank account, you won't be able to use your ATM and Credit/Debit cards as well. Each time, you'll see an error message on the screen, and any transaction that you make will fail to process.

If hackers gain access to your banking information, this puts you at risk of not only financial fraud — but also identity theft. Scammers use stolen personal data on the Dark Web to: Take out loans in your name. Open new credit cards and ruin your credit score.

Please complete registration at the ATM/ Branch/onlineSBI. At the Branch: After completing the handset validation, you can complete the registration at the Home Branch of your account, by filling up the required form.

If you know your customer number or username but have forgotten either your security number or your password, you can retrieve it online. If you've forgotten both your security number and your password, call us on 0345 08 08 500 or visit a Store.

How can I check my Metrobank account balance online? ›

You can activate mobile banking by simply downloading and logging into the bank's app. Log in using your net banking credentials or create your login ID and password with your debit card. After you log in, you can enable Touch ID and change PINs per your preference.