When you buy through our links, Insider may earn an affiliate commission. Learn more
- Figuring out how to contact Facebook can be difficult, as it does not accept phone calls for customer support.
- You can try to contact Facebook customer support via email, but responses aren't assured either.
- Facebook's Help Center is the best way to report a problem with your account or other issues.
NEW LOOK
Sign up to get the inside scoop on todayโs biggest stories in markets, tech, and business โ delivered daily. Read preview
Thanks for signing up!
Access your favorite topics in a personalized feed while you're on the go.
Advertisem*nt
Don't bother trying to call Facebook.
If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you'll get a recording.
It will direct you to the website www.meta.com/help and tell you to "select the help center for the product you're interested in." Then the recording will repeat that advice two more times before summarily hanging up on you.
You can try emailing the company at either press@FB.com for media inquiries and records@FB.com for law enforcement or legal purposes. While those emails don't bounce back at you as if defunct, they still don't seem to get a reply (if they are at all monitored by a human anymore).
So, here are a few things you can do instead to actually contact Facebook support for help with your account or other issues.
Advertisem*nt
How to contact Facebook support
If you want to contact Facebook, you'll first need to log into your account.
On the desktop site, look up at the top right corner of the screen. There, you'll see an icon with your profile image โ click it and selectHelp & supportfrom the dropdown menu.
From there, clickHelp Center.
You'll be taken to the Help Center page and there you have several options, such as clicking Account Settings to take actions like changing your Facebook password, deactivating your account, or making your profile private.
You can also use the search bar at the top of the Help Center page to be directed to articles about Facebook. These can help you with the platform, but you will not be offered direct contact with anyone who can address your specific concerns. Granted, most issues you face with Facebook have been faced by others and may well be addressed in the articles published on the site.
To get help from an actual person, you will need to try making inroads in another way: social media.
Advertisem*nt
How to contact Facebook via other social media platforms
Perhaps the only way to connect with an actual person at Meta, Facebook's parent company, is to reach out through direct message via or mention of Facebook on another social media platform.
You can send a direct message toFacebook via X, formerly known as Twitter,or use their @Facebook X account in a post. If it gets enough traction, they will likely see it.
You can also approachFacebook via Instagramdirect message or by including the Facebook handle in a post, but unless you get a lot of likes, chances are you're better using the Facebook Help Center.
Finally, you can also try reaching out through Facebook's Business Help Center. That page has a "contact support" button, but most of the time it just takes you to more articles. Deep down some rabbit hole, however, you may find yourself connected to a person.
Steven John
Freelance Writer
Steven John is a freelance writer living near New York City by way of 12 years in Los Angeles, four in Boston, and the first 18 near DC. When not writing or spending time with his wife and kids, he can occasionally be found climbing mountains. His writing is spread across the web, and his books can be found at www.stevenjohnbooks.com.
Alexander Johnson
Tech Updates Editorial Fellow
Alexander Johnson was a former Tech Updates Editorial Fellow for Insider's Reviews Archive. Based in Ohio, he maintains reviews and guides related to tech products, streaming services, and all things digital. An alum of Kent State University, he previously interned for The Nation magazine and fact-checked for Insider and other major national publications. When not working, he can be found in a book, toolbox, or Linux terminal.
