If you click a button or link and nothing happens, that means that pop-up windows are being blocked.To troubleshoot this issue, please select the appropriate browser below, and follow the steps.
Firefox (Windows or Mac): Check for pop-up blockers
- Open Firefox, select Menu ≡,then select Settings.
- Under Privacy and Security, Scroll down to Permissions.
- Go to the Block pop-up windows uncheck the box, or select Exceptions… and add qbo.intuit.com as an exception by clicking on Allow.
- Select Save Changes.
- Once adjusted, sign out, close Firefox, reopen it, and sign back in.
- Try accomplishing the task you were blocked from before.
Note: The steps may vary depending upon your browser version.
Things to consider:
- There are various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.
- Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.
- If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.
Google Chrome: How to check for pop-up blockers
- Open Chrome, select More,then select Settings.
- Select Advanced.
- Under Privacy and security, select Content settings.
- Select Pop-ups and redirects.
- Switch the setting to Allowed or Blocked.
- (Optional) If you prefer to keep pop-ups blocked, add an exception for QuickBooks Online instead:
- To the right of Allow, select Add.
- Enter qbo.intuit.com.
- Select Add.
Things to consider:
- There are also various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.
- Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it'll list the number of pop-ups blocked or current on/off status.
- If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.
Safari: Check for pop-up blockers
- SelectSafari, then select Preferences.
- SelectSecurity.
- Uncheck the Block pop-up windows box to enable pop-ups.
Another way to enable pop-up in Safari is select Safari>Preferences>Select Websites>Click on Pop-up Windows> On the right side you will see Currently Open Websites > Select Website >From the dropdown menu select Allow.
Note: The steps may vary depending upon your browser version.
Things to consider:
- There are also various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.
- Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it'll list the number of pop-ups blocked or current on/off status.
Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.
You now know how to check for and update pop-up blockers in your browser.