What happens when your subscription expires (2024)

What happens when your subscription expires (1)

Level 2

posted

‎September 10, 202110:36 AM

last updated‎September 10, 202110:36 AM

In December 2020, I bought a one-year license to Quickbooks Windows desktop. What happens this December when my subscription expires; will I simply be "locked out" until I renew my license or will I simply be unable to receive updates?

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Best answer September 10, 2021

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What happens when your subscription expires (2)

QuickBooks Team

‎September 10, 202111:36 AM

What happens when your subscription expires

I'd be glad to provide you some idea of what will happen to your QuickBooks Desktop if you don't renew your subscription, @TheProuddad.

You can still access the file even if you'll not restore your subscription. But you'll be unable to continue receiving the security updates and online services, such as the following:

  • QuickBooks Desktop Payroll Services
  • Live Support
  • Online Backup
  • Online Banking

It only means that you can only use the software for manual tracking and keeping your company data. Here's an article you can read for more insights:QuickBooks Desktop service discontinuation policy and upgrade information.

In addition, you can check out this resource that provides detailed information about QuickBooks Desktop cancelation policies:QuickBooks Desktop cancelation policies.

Keep me posted by leaving a reply to this thread if you have more questions or concerns about managing your subscription. I'll get back to you as soon as possible. Stay safe and take care.

154 Comments 154

What happens when your subscription expires (4)

QuickBooks Team

‎September 10, 202111:36 AM

What happens when your subscription expires

I'd be glad to provide you some idea of what will happen to your QuickBooks Desktop if you don't renew your subscription, @TheProuddad.

You can still access the file even if you'll not restore your subscription. But you'll be unable to continue receiving the security updates and online services, such as the following:

  • QuickBooks Desktop Payroll Services
  • Live Support
  • Online Backup
  • Online Banking

It only means that you can only use the software for manual tracking and keeping your company data. Here's an article you can read for more insights:QuickBooks Desktop service discontinuation policy and upgrade information.

In addition, you can check out this resource that provides detailed information about QuickBooks Desktop cancelation policies:QuickBooks Desktop cancelation policies.

Keep me posted by leaving a reply to this thread if you have more questions or concerns about managing your subscription. I'll get back to you as soon as possible. Stay safe and take care.

What happens when your subscription expires (6)

Level 15

‎September 10, 202107:51 PM

What happens when your subscription expires

@TheProuddad

Login to your CAMPS and check your license information. Had you purchased QB Desktop 2021 Pro/Premier Plus edition, system will auto renew your license and charges your credit card. You may purchase a one time license of QB Desktop 2021 or 2022 without credit card later.

What happens when your subscription expires (7)

Level 2

‎September 11, 202102:35 PM

What happens when your subscription expires

Thanks for your response. I was advised by a QB partner that I would be unable to purchase a one-pay license after the date of release of the 2022 version of Quickbooks Desktop. So after hearing answers that conflict with each other from two experts, I'm more in the dark than when I asked the question.

What happens when your subscription expires (8)

QuickBooks Team

‎September 11, 202104:40 PM

What happens when your subscription expires

Thanks for your prompt reply,TheProuddad.

Let me shed some light on this situation.

Once your subscription period ends, you willno longer be able to use or access your QuickBooks Desktop account. Your company file will remain on the device, but you'll need to re-activate theservice, so you can open or view the data.

If in case you will not be renewing the subscription, you can purchase asingle QuickBooks Pro licenseinstead. This licenseis locally-installed and supports a single user.

I also recommend reaching out to our Sales Support Team for further assistance regarding your billing concerns. They can provide details on what you need to do after your subscription expires.

  1. In your QuickBooks Desktop program, go toHelp>QuickBooks Desktop Help.
  2. In theHave a Questionwindow, click theContact Uslink at the bottom.
  3. From theContact Uspage, select any topics.
  4. UnderHere's how to connect with a QuickBooks expertsection, click theStart a MessageorGet Phone Numberbutton.

I'll re-share these article provided above for future reference:

Please don't hesitate to leave a reply on this thread if there's anything else you need. We're always around to help. Enjoy your weekend.

What happens when your subscription expires (10)

Level 15

‎September 11, 202106:27 PM

What happens when your subscription expires

@TheProuddadwrote:

I was advised by a QB partner that I would be unable to purchase a one-pay license after the date of release of the 2022 version of Quickbooks Desktop.

@TheProuddad

You can purchase the one time license of QBD Pro/Premier on Amazon. You can also purchase it thru a partner/reseller by a bank transfer if required. Contact us in private if you need help.

What happens when your subscription expires (11)

Level 2

‎September 13, 202111:24 AM

What happens when your subscription expires

I appreciate your thorough answer,@RenjolynC. I actually do NOT want to get rid of Quickbooks Desktop. I'm trying to to purchase a single-pay subscription to last until May 2024 that will (if possible) coordinate with my current annual-pay subscription. It's my understanding that the price of a one-pay will jump when the 2022 version of QB is released next month, so I want to make a move before that time.

Is there someone I can speak with that will advise me how to do this?

What happens when your subscription expires (12)

Moderator

‎September 13, 202112:51 PM

What happens when your subscription expires

Joining the thread to help with your question about getting a new QuickBooks license,TheProuddad.

A stand-alone license, which is good for 3 years, is different from what you currently have. Because of this, we're unable to coordinate or sync it with your subscripion-based QuickBooks Desktop account. Although, your company file can be easily transferred or move between licenses since they are on the same platform.

You can follow these steps on how to reach out to our Phone Support Team:

  1. Go to theHelpmenu and selectQuickBooks Desktop Help.
  2. ClickContact Us.
  3. EnterIntuit accountin theTell us more about your questionbox.
  4. ClickSearch.
  5. Choose eitherCall usorMessage us.

Aside from that, you can also initiate a chat conversation using this link:Contact Us.

Feel free to save or bookmark these articles just in case you might need them when installing and activating your new license:

Don't hesitate to ask more questions if ever you need more help with QuickBooks.We'll make sure everything is sorted out.

What happens when your subscription expires (14)

Level 15

‎September 13, 202106:57 PM

What happens when your subscription expires

@TheProuddadwrote:

It's my understanding that the price of a one-pay will jump when the 2022 version of QB is released next month,

@TheProuddad

Any reference? They have increased the price of QBD 2021. I am not sure they will increase the price of QBD 2022. Where is your location? If you are located in the US, you may purchase a one time license of QBD 2021 on Amazon as I mentioned earlier. Otherwise, you can purchase it thru a partner/reseller and you can pay it with a bank transfer.

What happens when your subscription expires (15)

Level 2

‎October 21, 202104:10 PM

What happens when your subscription expires

Uh, I was told by Quickbook's support that should I not renew my subscription, I will not be able to access QB's at all. That it will not open for me.

What happens when your subscription expires (16)

Level 15

‎October 21, 202106:34 PM

What happens when your subscription expires

@thebear2021

If you are using QBD 2021 Pro/Premier Plus, you can still purchase a one time license of QBD 2021 Pro/Premier and cancel your Plus subscription.

What happens when your subscription expires (17)

Level 2

‎October 22, 202110:08 AM

What happens when your subscription expires

I am using QBD 2021 Pro. I could not locate this product on Amazon. What I was seeing is subscription products and they were mostly 2022. FYI, customer service reps for Quickbooks are strong arming clients into paying for subscriptions. They do not offer resolution for those of us not wanting or needing the subscription.

What happens when your subscription expires (18)

Level 2

‎October 22, 202110:47 AM

What happens when your subscription expires

i am using QBD 2021 Pro however, can not locate copy of one time license of QBD 2021 Pro/Premier. All I have so far seen are for subscription platforms. FYI, Intuit customer service is strong arming clients into purchasing subscriptions and making statements that are not entirely true.

What happens when your subscription expires (19)

Level 15

‎October 22, 202108:42 PM

What happens when your subscription expires

@thebear2021

You can still purchase a one time license of QB Desktop 2020 or 2021. Contact us in private for assistance.

What happens when your subscription expires (20)

Level 2

‎December 10, 202107:11 PM

What happens when your subscription expires

I bought a new program (Desktop ProPlus 2021) and started using it on Jan. 1, 2021, 11-months ago. Quickbooks has locked me out of my business account. I owe nothing, but cannot look at my bank register, print invoices, access account information, customer phone numbers, etc.. Nothing! Don't believe them that you can still access your info. And my "subscription" doesn't expire for 3 more weeks. I don't use any of their programming. Just a very simple program which I've used for many years without any support. Apparently that's the problem. I assume if I purchase Microsoft Office I can use their programs for the cost of purchasing it. But now Quickbooks not only charges me the program, but robs me of my personal files. That seems illegal to me.

What happens when your subscription expires (21)

Level 15

‎December 10, 202108:31 PM

What happens when your subscription expires

@denslee

Check your CAMPS and make sure when your license expiration date is. You can utilize the trial license for QBD 2021 for the time being prior to purchasing a new one time license for it later.

What happens when your subscription expires (22)

Level 2

‎December 15, 202106:52 PM

What happens when your subscription expires

Those answers are incorrect. I don't use any subscription services. Besides I still have 3 weeks on my program. Quickbooks basically hijacked all of my company files and locked me out of everything. It's not a matter of using the program without payroll, or back-up,e tc. It's that they have set the program to self-destruct when they determine it's time, not when you have documented start dates of hte program (listed in properties). I bought a new program from a retail store, but now Quickbooks won't recognize the license or product number. They only want companies to purchase from them at a much higher cost. I've spent over 2 1/2 hours with customer service, and only have some of the problem resolved at this point. I've used Quickbooks for about 15 years now but may have to switch programs.

What happens when your subscription expires (23)

Level 1

‎December 31, 202110:11 PM

What happens when your subscription expires

Our QuickBooks License is been expired. But now I cant even open my Company File. What should we do?

What happens when your subscription expires (24)

Level 1

‎December 31, 202110:15 PM

What happens when your subscription expires

Our QuickBooks license is been expired, But I even cant open my Company file to use it for manual tracking some Financial Reports. Now, what should we do?

What happens when your subscription expires (25)

QuickBooks Team

‎December 31, 202111:33 PM

What happens when your subscription expires

Thanks for joining this thread, @Rahmani. Let me help you get past the error message and open your company file.

If a prompt shows that your QuickBooks Desktop subscription has lapsed or expired, we can update your billing info in your Customer Account Management (CAMPs) portal.

Here's how:

  1. Sign in to the Customer Account Management Portal(CAMPs) as an admin user.
  2. ChooseQuickBooks Desktopfrom your products and services.
  3. Select details next to your QuickBooks Product.
  4. ClickEditbeside yourPayment Method.
  5. Update your payment info and then clickSave and Close.
  6. Open QuickBooks Desktop.
  7. Proceed to theHelpmenu and hover overManage My License.
  8. Lastly, chooseSync License Data Online.

If the issue persists,Install the latest update for your version of QuickBooks Desktop.This often fixes subscription errors and ensures you have the latest features and fixes. You can also review this article for more insights:Fix subscription has lapsed error.

Once done, open your company file and manuallytrack some financial reports. It also includes links on how to customize any report that you generate.

Keep me posted if you have other questions about managing your company file in QuickBooks. I'll be happy to lend a helping hand. Stay safe and have a good New Year!

What happens when your subscription expires (27)

Level 15

‎January 01, 202207:44 AM

What happens when your subscription expires

@Rahmani

Are you able to login to your CAMPS? You have to make sure your payment method is valid to renew the license. If you were using QBD 2021, you can utilize the trial version of it to open your file immediately and have more time to decide whether purchasing a new one time license of QBD 2021 or renew your existing subscription.

What happens when your subscription expires (28)

Level 1

‎January 13, 202207:09 AM

What happens when your subscription expires

NOT TRUE!

Mine ran out and now I can't open my company file. I called QB. Only was to open my records is buy a new copy and reinstall. They are holding me hostage! Sucks

What happens when your subscription expires (29)

Level 15

‎January 13, 202208:10 AM

What happens when your subscription expires

@Jeff Roberts

You can utilize the trial version for QBD 2021 to open your file.

What happens when your subscription expires (30)

Level 1

‎January 13, 202209:20 AM

What happens when your subscription expires

Its worse than that, the new versions don't support 32 bit Windows which is where my accounting lives so I'll have to upgrade my computer. That's gratitude for you, 25 years of buying their software and they hold me hostage now!

What happens when your subscription expires (31)

Level 15

‎January 13, 202209:43 AM

What happens when your subscription expires

Cancel your QBD Plus renewal and ask for the refund. Buy a new one time license for QBD 2021 to run on your machine.

What happens when your subscription expires (2024)

FAQs

What does it mean if a subscription is expired? ›

When a subscription ends, it is considered expired. When a customer elects to end their subscription at the next bill date or term end, this is called canceling the subscription.

Can I still use Microsoft Word after subscription expires? ›

You'll still be able to open and print your documents but you won't be able to edit them or to create new ones. Tip: In the meantime, you can use Office Online for free in your web browser. Go Office.com to access the free version.

How long will Office 365 work after subscription expires? ›

What to expect: The Expired stage lasts for 30 days for most subscriptions, including subscriptions bought through Microsoft Open, in most countries and regions. For Volume Licensing products, except for Microsoft Open, the Expired stage lasts 90 days.

What happens if I stop subscribing to Office 365? ›

After you cancel Microsoft 365, you lose access to any bonuses, such as extra OneDrive storage and Skype minutes, that you may have received as a part of the subscription.

How long do expired subscriptions show? ›

This option already exists in android since the beginning. Expired subscriptions are removed after one year from date of expiration.

How long do expired subscriptions stay on iPhone? ›

Things You Should Know

You can't delete expired subscriptions from your iPhone or iPad, but they'll automatically disappear after a year. If you don't want to wait an entire year, you can create a new Apple ID to use on your iPhone.

Can you still use Microsoft Word without paying? ›

Microsoft 365 for the web is a free version of Microsoft 365 that you can use in a web browser. All you need is to sign up for a Microsoft account with a new or existing email address. Try the Office for the web apps.

Do I need to pay for Microsoft Word every year? ›

Office 2021 is sold as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer. One-time purchases are available for both PCs and Macs. However, there are no upgrade options, which means if you plan to upgrade to the next major release, you'll have to buy it at full price.

How long can I use Office 365 without activation? ›

If you have installed the 30-day trial copy of Office 365, you will be able to use Office for 30 days without any issues. Your payment method will be automatically charged after the 30-day trial period unless you cancel it.

How long can you use Office 365 offline? ›

Extended offline access for devices with no internet access

When a device loses internet access, the user can continue to use Office without an internet connection for up to 180 days.

Do I need to renew my Microsoft 365 subscription every year? ›

You do NOT have to renew or buy Microsoft 365 direct with Microsoft. The worst option for customers is auto-renewal or buying direct from Microsoft. The company would like you to renew direct because they make the most profit that way. Microsoft 365 (aka Office 365) can be extended at any time.

What to do if Microsoft Office is expired? ›

In the Microsoft 365 Admin Center, select Billing > Your products. Select the subscription. Check if the subscription is active. If it isn't, select Reactivate subscription.

How do I reactivate my Microsoft Office for free? ›

  1. Step 1: open the Office program. On a laptop with free Office for 1 year, programs like Word and Excel are pre-installed. ...
  2. Step 2: choose an account. An activation screen will appear. ...
  3. Step 3: log in to Microsoft 365. ...
  4. Step 4: accept the conditions. ...
  5. Step 5: get started.
Sep 2, 2022

How to get Office 365 for free? ›

On to the ways to get a full free Office 365.
  1. Get Office 365 through your school. Microsoft offers Office 365 Education for free through many schools and universities. ...
  2. Get the free trial of Office 365. ...
  3. Get the free trial of Office 365 ProPlus. ...
  4. Convince your company to get Office 365. ...
  5. Free Office 365 (with purchase of a PC)

Does canceling a subscription delete the account? ›

Once your account has been deleted, your subscription is cancelled and your account will be completely eliminated. This includes all records, messages, etc.

How do I renew an expired subscription? ›

Make sure to sign in to the Google Account that has your subscriptions.
...
You can resume your subscription anytime.
  1. Open the Google Play app .
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions. Subscriptions.
  4. Select the subscription you want to restart.
  5. Tap Resume.
  6. Follow the instructions.

How do I know if a subscription is Cancelled? ›

Check your subscriptions & their billing dates
  1. Go to your subscriptions. On an Android device: Open the Google Play app . At the top right, tap the profile icon. ...
  2. Under “Subscriptions,” check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods.

What happens when your Apple subscription expires? ›

Any Apple Music tracks in your library will be deleted. Sometimes if the time between expiry and renewal is very short they may be preserved, but normally they'll be removed from your library shortly after the subscription expires.

How do I resubscribe to an expired subscription on my iPhone? ›

Change or cancel your App Store subscriptions
  1. Tap. or your picture at the top right, then tap Subscriptions. You may need to sign in with your Apple ID.
  2. Choose a subscription, then do any of the following: Change or cancel an existing subscription. Resubscribe to an expired subscription.

What happens when your Apple subscription ends? ›

Once your Apple Music subscription is canceled you will lose access to the playlists you created and any music you've downloaded. Also, your music and playlists would not return if you decide to sign up for Apple Music again in the future.

Can you buy Microsoft Office for lifetime? ›

OfficeSuite Home & Business 2021 - Lifetime License - Documents, Sheets, Slides, PDF, Mail & Calendar for Windows [PC Online code] Available now.

What is a free version of Microsoft Word? ›

The Document Foundation's LibreOffice Writer, like OpenOffice, is a completely free and open-source product that offers word processing, support for . doc and . docx file formats, and all the tools the average Microsoft Word user will need in a word processor.

How much is Office 365 per year? ›

In contrast, the Family version includes five licensed Words, Excel, PowerPoint, Outlook, OneNote, and Access. Microsoft 365 Personal costs $69.99 per year (or $6.99 per month), while Microsoft 365 Family costs $99.99 per year (or $9.99 per month) and covers up to five personal and ten corporate devices, respectively.

Why do I have to buy Microsoft Word again? ›

If you bought it as an online download probably have a license that does not allow you to transfer to new devices. Simplest thing is find the product key. Then install and internet activate on the new machine to see what happens. If the internet activation fails you can try a phone activation.

How much is Microsoft Word a month? ›

Microsoft 365 Personal, (opens in new tab) which is for one person across multiple devices, is $6.99 a month or $69.99 a year. You can use Microsoft 365 Home for free through a one-month trial. Microsoft 365 Family (opens in new tab), for up to six people, is $9.99 a month or $99.99 a year.

How much does Office cost? ›

Microsoft 365 Personal for $6.99 per month or $69.99 per year. Microsoft 365 Family for $9.99 per month or $99.99 per year, which supports "families and households of up to six people."

What happens if you don't reactivate Microsoft Office? ›

If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled.

Will Microsoft Office work without activation? ›

To fully use Office, you must activate Office. If you do not activate the product after you install it, the Office programs can be started only in reduced-functionality mode.

How do I know if my Microsoft Office is permanently activated? ›

Click on File tab. Select Account. On the right-hand side of the screen, you will see the product activation information as displayed below. If you see the words Product Activated, activation was successful.

How can I use Office 365 offline without subscription? ›

Open a file: You can open Office files stored on your device. To work on a file on OneDrive, OneDrive Business, SharePoint, DropBox, or Google Drive, you'll need to have opened the file in online mode at least once. You can work on it offline after you have opened it.

Why does Office 365 expire? ›

When using any of the Microsoft Office desktop applications, you receive "Your subscription has expired" error. This is caused by your Office 365 license change. This happens when you change from being a faculty/staff/student status to an alumni/emeritus status.

What is the cost to renew Microsoft 365? ›

Automatically renewing Microsoft 365 Personal subscriptions will renew each year for $69.99 (or then-current price) unless canceled before yearly renewal date by calling 1-888-BestBuy.

Do I have to buy Microsoft 365 again? ›

If you have the Microsoft Office on your Microsoft account, you can install Office from your account and you do not need to repurchase Microsoft Office.

How do I reactivate my Office 365 subscription? ›

Reactivate a subscription
  1. On the Products tab, find the subscription that you want to reactivate. Select the three dots (more actions), then select Reactivate this subscription. ...
  2. In the Reactivate this subscription pane, select a payment method from the drop-down list, or select Add payment method.
  3. Select Save.
Nov 29, 2022

Can I still use Microsoft Office 2010 after subscription expires? ›

If you're using Office 2010 at home, you'll still be able to use it, but we recommend you upgrade to a newer version of Office so you can stay up to date with all the latest features, patches, and security updates. To learn more about upgrading see How do I upgrade Office?

How can I get Microsoft Office at home for free? ›

The official Microsoft 365 Training Center provides a wealth of learning material, covering everything that the suite has to offer. You can watch video training tutorials for Microsoft 365 or select a specific Microsoft Office application like Word, Excel, or Access. It's all free and very well-produced.

Why does Office 365 keep asking me to activate my subscription? ›

This can happen if you don't uninstall the pre-installed version of Office on your new PC before installing a volume license version of Office. To stop the prompts for activation, make sure your Office uses volume licensing and then update the registry.

Do new laptops come with Microsoft Office? ›

Your new laptop includes Microsoft Office 365 Personal pre-installed. Your 1-year subscription includes a host of benefits: Office 365 Personal can also be installed on one tablet and one smartphone, allowing you to sync your files across all your devices.

What is the difference between free Office 365 and Microsoft 365? ›

The Short Version

Office 365 is a cloud-based suite of productivity apps like Outlook, Word, PowerPoint, and more. Microsoft 365 is a bundle of services including Office 365, plus several other services including Windows 10 Enterprise.

How do I cancel expired subscriptions? ›

On your Android device, go to your subscriptions in Google Play. Select the subscription you want to cancel. Tap Cancel subscription. Follow the instructions.

What happens if you cancel a subscription before it expires? ›

Canceling your subscription before it expires means you'll finish your current subscription period without receiving money back. Once the subscription expires, your account will revert to a free account.

Will expired subscriptions renew on Apple? ›

During the 24-hour period before the subscription expires, the App Store starts trying to renew it automatically. The App Store makes several attempts to automatically renew the subscription over a period of time but eventually stops if there are too many failed attempts.

Will expired subscriptions auto renew Apple? ›

They automatically renew at the end of their duration until the user chooses to cancel. Subscriptions are available on iOS, iPadOS, macOS, watchOS, and tvOS.

Why can't I cancel a subscription on my iPhone? ›

You can only cancel subscriptions on iPhones if the subscription was purchased through Apple's App Store and is linked to your Apple ID account. That means you can cancel online newspaper memberships, Apple's own services (like Apple Music) and other streaming or media subscriptions, such as the Washington Post or HBO.

Why is my Cancelled subscription still active? ›

Your membership page shows that your membership is still active because you still have prepaid months left.

Can subscriptions charge an expired card? ›

A credit card expiring or being canceled does not necessarily put an end to your subscription. Some payment methods, such as Stripe, have what's called Automatic Collection and might bill your new credit card if the card on file fails. This may be the case even if you've never saved that new card in our checkout.

Will Cancelling a debit card stop subscriptions? ›

If a recurring payment has already received authorization it will be processed and paid. However, if a recurring payment has not received authorization and is activated while your debit card is turned off, the recurring payment will be declined.

Do I get charged if I cancel free trial? ›

Here are three things to know about free trial offers: 1. If you don't cancel on time, you'll be charged. Usually, you have to give your credit card number for a “free trial.” That way, the company can charge you if you don't cancel before the trial period ends.

How do I get my subscription back on my iPhone? ›

How to request a refund
  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit.
Nov 28, 2022

How do I reactivate my Apple subscription? ›

On the test iOS device, open Settings > App Store. In the Sandbox Account section, tap your highlighted Sandbox Apple ID, and tap Manage. On devices running iOS 16 or later, tap Subscriptions on the Account Settings sheet. In the sandbox Subscriptions page, select the expired subscription you want to reactivate.

How do I resubscribe to Apple subscription? ›

If you subscribed through Apple, you can resubscribe by following these steps. Or you can click here to launch your iTunes subscriptions.
...
Resubscribe my Apple subscription
  1. Go to Settings.
  2. Tap on your name.
  3. Tap on Subscriptions.
  4. Select Lingokids.
  5. Tap the Renew button.
  6. Confirm the payment.
3 days ago

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