Venmo - Share Payments (2024)

This user agreement is effective as of September 14, 2022.Welcome to Venmo!This user agreement is a contract between you and PayPal, Inc. governing your use of your Venmo account and the Venmo services. You must be in the United States and have a U.S. bank account to use the Venmo services.You agree to comply with all of the terms and conditions in this user agreement. The terms include anagreement to resolve disputes by arbitrationon an individual basis. You also agree to comply with the following additional policies and each of the other agreements posted onvenmo.com/legalthat apply to you:

• Privacy Policy
• Acceptable Use Policy
• Consent to Receive Electronic Disclosures (E-Sign Disclosure and Consent)

We may revise this user agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities we will provide notice to you of at least 21 days. We reserve the right to amend this agreement at any time without notice, subject to applicable law. By continuing to use our services after any changes to this user agreement become effective, you agree to abide and be bound by those changes. If you do not agree with any changes to this user agreement, you may close your account.

We offer accounts for two types of purposes: personal accounts and approved business accounts. You may only have one personal account. To create a personal account, you must be a resident of the United States or one of its territories, be at least 18 years old or the age of majority in your state of residence and use a cellular/wireless telephone number that you own. Your Venmo account is a personal account unless you have received our express written approval to open a business account. In addition to this agreement, approved business accounts are also subject to theApproved Business Account Addendum.Personal Venmo accounts let you do things like:

• Make payments with friends.
• Transfer money for purchases of goods and services.
• Buythings through an authorized merchant’s mobile website, app, or Venmo business profile.
• Buy, sell, and hold certain cryptocurrencies if eligible.
• Send donations to charity profiles.

We may also offer you the ability to set up a business profile within your personal Venmo account, which you can use to receive payments for the sale of goods and services. This feature is offered in our sole discretion and may not be available to all users.Except for commercial transactions expressly authorized by Venmo, for example, transactions with authorized merchants or business profiles, purchases made using your Venmo Mastercard®,ortransactionsthat areidentifiedaspayments forgoods and services, personal accounts may not be used to conduct business, commercial or merchant transactions with other personal accounts, which includes paying or accepting payment from other personal accounts held by users you do not personally know for goods or services (for example, concert tickets, electronic equipment, sneakers, a watch, or other merchandise, deposits for apartments, or dog walking).If you plan to use your Venmo account to receive payments for goods or services, you must ask your buyer toidentify that their payment is for goods and services orhave a business profile. You may also find out more information about offering Venmo as a payment option on your website or mobile app byvisiting this webpage.We may also offer you the ability to link a PayPal confirmed charity account to your Venmo account to create a Venmo charity profile, which you can use to receive donations through Venmo. This feature is offered in our sole discretion and may not be available to all users. If you have a business profile, you will not be able to link a PayPal confirmed charity account to your Venmo account. Charity profiles agree to comply with the PayPal Confirmed Charity Terms and Conditions in addition to this user agreement.Keep confidential any credentials you use to access your Venmo account and the Venmo services. You must keep your phone number, email address and other contact information current in your Venmo account profile.

You may close your account and terminate your relationship with us without cost, but you will remain liable for all obligations related to your Venmo account even after the Venmo account is closed. Any incomplete transactions or transfers must be completed or canceled and you must transfer any money from any personal, business, or charity profiles of your Venmo account before closing it.In certain cases, you may not close your Venmo account, including:

• To evade an investigation.
• If you have a pending transaction or an open dispute or claim.
• If you owe amounts to us.
• If your Venmo account is subject to a hold, limitation or reserve.
• If you have a Venmo Credit Card, until such time that account is both closed and paid in full.

If your Venmo account is closed for any reason, any business or charity profile and any Venmo Debit Card affiliated with your account will be canceled.

To hold a Venmo balance and use money sent to you for Venmo payments to other users or authorized merchants, we must verify the required identifying information you provide to us.The required identifying information is:

• For a personal account or a business profile of an unincorporated business/sole proprietorship: name, physical address, date of birth, and social security or taxpayer identification number; or
• For a business profile of any other type of business legal entity: business name, business address, taxpayer identification number, and proof of business existence.

Until you verify the required identifying information, you will be able to receive money into your Venmo account, but you will only be able totransfer the moneyyou receiveout of Venmoto a linked bank account or debit card.Charity profiles are not able to send money to other Venmo users, including the personal profile linked to their Venmo account.

Adding moneyIf we have verified therequired identifying informationthat you provide to us, Venmo may offer you the ability to add money to your Venmo balance from a linked bank account or through Direct Deposit and remote check capture features, subject to the applicable fees found on the Fees page. Otherwise, you cannot add money. Remember, you may use the payment methods linked to your Venmo account to fund transactions and you don’t need a Venmo balance to send money or buy something using your Venmo account.Direct DepositIf you are eligible for Direct Deposit and we have verified yourrequired identifying information, you may arrange to have all or part of your paycheck or any federal or state government benefit or payment (e.g., Federal tax refunds or Social Security payments) transferred directly into your Venmo account by your employer or government payer, as applicable, by using the Direct Depositfeature(Direct Deposit). We determine eligibility for Direct Deposit in our sole discretion. If you are eligible for Direct Deposit, you will see the Direct Deposit feature in your Venmo app settings.To enroll, you will need to provide your employer or the government payer, as applicable, with the account and routing numbers found in the Direct Deposit section available in the Venmo app. Your employer or government payer may also ask you to fill out their own direct deposit form. We do not charge any fees to set up or maintain Direct Deposit. We may offer early access to Direct Deposit funds to eligible customers. Direct Deposit and the earlier availability of funds are subject to the timing of the payer’s funding. Funds transferred via Direct Deposit generally will be available on the day the funds are applied to your account. Because we do not receive funds via Direct Deposit instantly, there will be some delay between the payment being initiated by the payer and the payment arriving at Venmo. For example, Direct Deposit of funds may be delayed for several days in the event of a federal or bank holiday. You may review your periodic statements or transaction history on Venmo.com or call Customer Service to verify that each Direct Deposit has been received. Funds added to your account via Direct Deposit, including funds added using a Bancorp account and routing number, are transferred to and held by one or more banks insured by the Federal Deposit Insurance Corporation (FDIC) that we choose in our discretion (“Program Banks”) where they are eligible for FDIC pass-through insurance. We reserve the right to accept, reject or limit transfers via Direct Deposit in our sole discretion. If you wish to cancel Direct Deposits, you must contact the payer directly.Please note that in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:

• In connection with tax refunds (i) the name and Social Security Number associated with each refund payment will match the name and Social Security Number associated with your Venmo account; and (ii) in the case of joint tax returns, the name of the first person listed in the tax return and their Social Security Number associated with the refund payment will be the name and Social Security Number of the Venmo account holder.
• In connection with other federal payments, the name and Social Security Number associated with each payment will match the name or Social Security Number associated with your Venmo account.

Remote Check CaptureIf you are eligible for remote check capture and we have verified yourrequired identifying information, you can transfer proceeds from checks into your Venmo account using our remote check capture feature where that feature is available. Remote check capture may not be available in all locations. Please refer to the PayPal Help Center Cash a Check page for more information and availability. We determine eligibility for remote check capture in our sole discretion. For full terms applicable to remote check capture, including fees and limits, please review https://www.ingomoney.com/partners/paypal-terms-conditions and the Fees page.

Money in your Venmo account may be transferred out of Venmo by:

• Transferring itvia standard transferto a bank account linked to your Venmo accountfor free, or
• Transferring it via Instant Transfer to an eligible debit card or bank account linked to your Venmo account, subject to the fees applicable to such transfers that can be found on theFeespage.

You can manage linked payment methods in the Payment Methods section of your Venmo account settings. We may set limits on your bank transfers, and you can view bank transfer limits on thePersonal Profile Bank Transfer Limits page, the Business Profile Payment and Transfer Limits page, and the Charity Profile Payment and Transfer Limits page, as applicable. The fees applicable to transferring money out of Venmo can be found on theFeespage. Fees and limits may change from time to time in our sole discretion.Bank transfer reviewsWe review account and transaction activity at various times, including when bank transfers are initiated. This review checks for, among other things, suspicious or illegal activity, and whether your account activity and the activity of users with whom you’ve transacted comply with this agreement. In connection with our review process, you may be required to provide us with additional information and/or documentation to verify your identity. We may limit your account and your access to money in it or that is sent to you until verification is completed.Reviews may result in:

• delayed, blocked or cancelledtransfers;
• money or payments being held byus;
• money or payments being applied to amounts you owe to us or used to offset loss incurred byus;
• account limitation, suspension ortermination;
• money or payments being seized to comply with a court order, warrant or other legal process; and/or
• money or payments you previously received being reversed (i.e., sent back to the sender or to the card or bank account that was used to fund the payment).

Among other reasons, we may take the above actions if you knowingly or unknowingly were a participant in a payment that was made from a stolen card, compromised bank account, or compromised Venmo account, or if you were a participant in a transaction for goods and services between two personal accounts.VENMO SHOULD ONLY BE USED TO TRANSACT WITH PEOPLE YOU KNOW AND TRUST. DO NOT USE VENMO TO TRANSACT WITH PEOPLE YOU DON’T KNOW, ESPECIALLY IF THE PAYMENT INVOLVES THEPURCHASE OR SALE OF A GOOD OR SERVICE. UNLESS VENMO EXPRESSLY AUTHORIZES YOUR PAYMENT FOR A GOOD OR SERVICE, FOR EXAMPLE, TRANSACTIONS WITH AN AUTHORIZED MERCHANT OR BUSINESS PROFILE, TRANSACTIONS MADE WITH YOUR VENMO DEBIT CARD, OR PAYMENTS THAT ARE IDENTIFIED AS FOR GOODS AND SERVICES, PAYING OR RECEIVING PAYMENT FOR A GOOD OR A SERVICE IS PROHIBITED. IF YOU USE VENMO TO CONDUCT SUCH A TRANSACTION AND WE LATER REVERSE THE PAYMENT (WHICH COULD OCCUR IF IT IS DETERMINED THAT THIS AGREEMENT WAS VIOLATED OR IF THE PAYMENT WAS MADE USING A COMPROMISED PAYMENT METHOD OR ACCOUNT), YOU COULD LOSE BOTH THE UNDERLYING GOODS OR SERVICES AND THE MONEY SENT FOR THEM.

IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL PROFILES THAT ARE NOT IDENTIFIED AS FOR GOODS AND SERVICES. ONLY QUALIFYING PAYMENTS, AS DESCRIBED BELOW, WILL BE ELIGIBLE FOR VENMO PURCHASE PROTECTION PROGRAM. If you are either thesender or recipient of aQualifyingPayment, you may be eligible for the Venmo Purchase Protection Program. Payments must bemade fromaVenmo accountandare limited to the followingtypes of transactions(“Qualifying Payments”):

• Venmo Debit Cardpurchases
• Purchases of goods and services fromauthorizedmerchants
• Payments sentusing the Pay and Request feature in your Venmo accountthat are sent tobusiness profilesorthat are identified as for goods and services

When you’re a buyer whomakesaQualifyingPayment, the Venmo Purchase Protection Program may entitle you to a refund of the full purchase price of the item plus the original shipping costs you paid, if any. When you’re a seller who receives aQualifyingPayment into your Venmo account,the Venmo Purchase Protection Programentitles you to retain the full purchase amount(less any fees we charged)from a sale.If you abide by the terms of the Venmo Purchase Protection Program,there is no limit on the number of payments eligible for the Venmo Purchase Protection Program.By accessing thetransactiondetails page in your Venmo app, you can determine whether or not your transaction may be eligible for this program.We determine, in our sole discretion, whether the claim is eligible for the Venmo Purchase Protection Program. Venmo will make a decision, in its sole discretion, based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information Venmo deems relevant and appropriate under the circ*mstances. Our original determination is considered final, but you may be able to file an appeal of the decision with us if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. Venmo reserves the right, in its sole discretion, to change its original decision based on information obtained after the claim was originally decided.Whenyou’re a buyerwhomakesaQualifyingPayment:You may be required to return the item to the seller or other party we specify as part of the resolution of your claim. The Venmo Purchase Protection Program does not entitle you to a refund for the return shipping costs that you may incur.The Venmo Purchase Protection Program may apply when you're a buyer and encounter these specific problems with an eligible purchase:

• You didn’t receive your item (referred to as an “Item Not Received” claim), or
• You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).

If you believe that a transaction made through your Venmo account was not authorized by you, this type of claim is different from the Venmo Purchase Protection Program, and is described below underProtection from Unauthorized Transactions.Buyer Item Not Received claimsWhen you’rea buyer, an Item Not Received claim foraQualifyingPayment willnotbe eligible for a refund if:

• You collect the item in person, or arrange for it to be collected on your behalf, including if you use your Venmo Debit Card or your Venmo account in a physical store, except for in-person business profile or goods and services transactions or
• The seller has provided proof of delivery.

If the seller presents evidence that they delivered the goods to you, Venmo may find in favor of the seller for an Item Not Received claim even if you claim you did not receive the goods.Buyer Significantly Not as Described claimsWhen you're a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if:

• The item is materially different from the seller’s description of it.
• You received a completely different item.
• The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
• The item was advertised as authentic but is not authentic (i.e. counterfeit).
• The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
• You purchased a certain number of items but didn’t receive them all.
• The item was damaged during shipment.
• The item is unusable in its received state and was not disclosed as such.

A Significantly Not as Described claim for a Qualifying Paymentmay not be eligible if:

• The defect in the item was correctly described by the seller in its description of the item.
• The item was properly described but you didn't want it after you received it.
• The item was properly described but did not meet your expectations.
• The item has minor scratches and was described as “used."

General buyer eligibility for Venmo Purchase Protection ProgramWhen you’rea buyer who makes aQualifyingPayment,to be eligible for the Venmo Purchase Protection Program you must meet all of the following requirements:

• You have a Venmo account in good standing.
• You have previously attempted to resolve the issue directly with the seller.
• You respond to our request for documentation and other information within the time requested.
• You open a dispute with us within 180 days of the date you made the purchase, then follow our dispute resolution process.
• You have not received a recovery related to such purchase from another source, for example from a dispute filed with your bank or credit card issuer.

When you’re a seller who receives aQualifyingPayment:If you sell a good or service to a buyer, either through your business profile or when asender identifies a payment as for goods and services, you may be eligible for the VenmoPurchaseProtectionProgram. When it applies, theVenmo PurchaseProtectionProgrammay entitleyou to retain the full purchase amount from a sale. By accessing thetransactiondetails page in your Venmoapp, you can determine whether or notthe payment you receivemay be eligible for protection under this program.When you’re a seller, theVenmo Purchase Protection Programmay apply when a buyer claims that:

• They did not authorize, or benefit from, funds sent from their Venmo account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by Venmo; or
• They did not receive the item from you (referred to as an “Item Not Received” claim).

TheVenmo Purchase Protection Programmay also apply when a transaction is reversed because of a successful credit card chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.This section describes theVenmo Purchase Protection Programas it applies to youas a seller, but you should also be familiar with theImpact of various purchase protection processes on buyers,described inthe abovesection.BasicRequirementsfor SellersTo be eligible for theVenmo Purchase Protection Programas a seller who receives aQualifyingPayment, all of the followingrequirements must be met(”BasicRequirements”), as well as any applicable additional requirements:

• The itemsold to a buyermust be a physical, tangible good that can be shipped, except for items subject to theIntangible Goods Additional Requirements. Transactions involving items that you deliver in person in connection with payments made in your physical store may also be eligible for theVenmo Purchase Protection Programso long as the buyer paid for the transaction in personby sending a payment to your business profile or by identifying a payment as for goods and services.
• You must ship the item to the shipping address provided by the buyer. If you originally ship the item to the shipping address provided by the buyer but the item is later redirected to a different address, the transaction will not be eligible for theVenmo Purchase Protection Program.Venmotherefore recommendsnot using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
• The shipping requirement does not apply to eligible transactions involving items that you deliver in person; provided, however, that you agree to provideVenmowith alternative evidence of delivery or any additional documentation or information relating to the transaction that we may request.
• You must respond to Venmo’s requests for documentation and other information in a timely manner as requested in our emailor othercorrespondence with you. If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible fortheVenmo Purchase Protection Program.
• If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing.Unless otherwise agreed by the buyer in writing,you mustship all items within 7 days after receipt of payment.
• You provide us with validproof of shipment or delivery.
• The payment must be markedas eligible (forexample,“Purchase Protected”or “eligible purchases protected”)on thetransactiondetails page.
• In the case of an Unauthorized Transaction claim, you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after Venmo notified you of the dispute or reversal. For example, if Venmo notifies you of an Unauthorized Transaction claim on September 1, the valid proof of shipment must indicate that the item was shipped to the buyer no later than September 3 to be eligible for theVenmo Purchase Protection Program.

Item Not Received additional requirementsfor SellersTo be eligible for theVenmo Purchase Protection Programfor a buyer’s Item Not Received claim, you must meet both theBasic Requirementsand the additional requirements listed below:

• Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “Purchase Protected”or “eligible purchases protected”on thetransactiondetails page.
• You must provideproof of deliveryas described below.

Intangible Goods additional requirementsfor SellersFor the sale of intangible goods and services to be eligible forthe Venmo Purchase Protection Program, the sale must meet theBasic Requirementsand the following additional requirements:

• Venmo marked the intangible good transactionas ”PurchaseProtected”or “eligible purchases protected”in thetransactiondetails page or otherwise provided notice to you of eligibility in writing.
• Delivered the item and provideProof of shipment or delivery for Intangible Goods.

Ineligible items and transactions under the Venmo Purchase Protection ProgramThe following items or transactions are not eligible for the Venmo Purchase Protection Program:

• When you’re a buyer making aQualifyingPayment:
  • Significantly NotAsDescribed claims for wholly or partly custom-made items or items picked up in person, except for in-person Venmo QR code transactions.
  • Items intended for resale, including single item transactions or transactions that include multiple items.
• When you’re a seller receiving aQualifyingPayment:
  • Significantly Not as Described claims filed either with Venmo or the buyer’s card issuer.
  • Items sent after Venmo advised you not to release the item to the buyer.
• When you’re either a buyer or a seller:
  • Personal payments, includingpayments marked as between friends on thetransactiondetails page andany payments made using a Venmo account that are notQualifying Payments.
  • Real estate, including residential property.
  • Financial products or investments of any kind.
  • Businesses (buying or investing in a business).
  • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards.
  • Donations, including payments to Venmo charity profiles, payments on crowdfunding platforms as well as payments made on crowdlending platforms.
  • Anything Venmo determines, in its sole discretion, isprohibited by this user agreement and/or theAcceptable Use Policy, even if the transaction is initially marked as “Purchase Protected” on thetransactiondetails page.
  • For Item Not Received claims, items which the buyer collects in person or arranges to be collected on their behalf, including items bought in a seller’s store location, except for in-person Venmo QR code transactions.
  • Industrial machinery used in manufacturing.
  • Payments made in respect of gold (whether in physical form or exchange-traded form)
  • Payments to a state-run body (except for state-owned enterprises), government agencies, or third parties acting on behalf of state-run bodies or government agencies
  • Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards.
  • Gambling, gaming and/or any other activities with an entry fee and a prize.
  • Payments sent to any bill payment service.

Venmo Purchase Protection Program dispute resolution processWhen you’re a buyer who makes aQualifyingPayment, ifyou’re unable to resolve a transaction related issue directly with a seller, you can file a Venmo Purchase Protection Program claim using the steps described below. If you do not follow these steps your claim may be denied:Step 1:Open a disputewithin 180 days of the date you made the purchase using our support channels (by calling an agent at (855) 812-4430, email support@venmo.com, or chat in the app). Please include information on the disputed transaction and the reason for your claim, including the date and amount of the transaction, the seller’s name, and an explanation of your issue.Step 2:Respond to our requests for documentation or other information.We may require you to provide receipts, third party evaluations, police reports or other documents that we specify. You must respond to these requests in a timely manner as requested in our correspondence with you.Step 3:Comply with our shipping requests in a timely manner, if you’re filing a Significantly Not as Described claim, we may require you, at your expense, to ship the item back to the seller, to us or to a third party (which we will specify) and to provide proof of delivery.Proof of delivery means:

• For transactions that total less than $750 U.S. dollars, confirmation that can be viewed online and includes the delivery address showing at least city/state or zip code, delivery date, and the identity of the shipping company you used.
• For transactions that total $750 U.S. dollars or more, you must provide signature confirmation of delivery.

Step 4:We will make a decision(including automatically closing any dispute or claim), in our sole discretion, based on the coverage and eligibility requirements set forth above, any additional information provided during the dispute resolution process or any other information we deem relevant and appropriate under the circ*mstances.When you’re a seller who receives a Qualifying Payment, youmust respond to Venmo’s requests for documentation and other information in a timely manner as requested in our emailor othercorrespondence with you. If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible for the Venmo Purchase Protection Program.Dispute with us or your card issuerIf you used a debit or credit card as the payment method for a transaction with an authorized merchant through your Venmo account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer. Applicable card chargeback rights may be broader than those available to you under the Venmo Purchase Protection Program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they are not eligible under a Significantly Not as Described claim with us.You must choose whether to pursue a dispute with us under the Venmo Purchase Protection Program, or to pursue the dispute with your card issuer. You can’t do both at the same time or seek a double recovery. If you pursue a dispute/claim with us under the Venmo Purchase Protection Program and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim under the Venmo Purchase Protection Program with us later.If you choose to dispute a transaction with us under the Venmo Purchase Protection Program and we decide against you, you can seek to pursue the dispute with your card issuer later. If we do not make a final decision on your claim until after your card issuer's deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of your loss (minus any amount you have already recovered from the seller or your card issuer).Before contacting your card issuer or filing a dispute with us under the Venmo Purchase Protection Program, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.

Refunds for TransactionsWhen you buy something from a seller on Venmo using the "Pay and Request" feature in your Venmo account, either by sending a payment to a business profile or identifying it as for goods and services, and the transaction is refunded, the money will be sent back to you. Money may not always be refunded to the payment method originally used.If you receive a payment through a business profile or for otherwise selling goods and services(such as when a sender identifies a payment as for goods and services) and that payment is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback fees below).If you refund a transaction, we'll retain the fees you paid as set out on our Fees page.In the event of a successful claim under theVenmo Purchase Protection Program, we will initiate the refund process. The amount of the refund will be deducted from the profile that received the payment. If the balance in that profile does not cover the payment amount due, plus the fees, this will result in a negative balance, which you owe to us. In that situation, we may use any of the payment methods linked to your profile to cover the amount due. If the payment methods linked to your profile do not cover the amount due, you must immediately add funds to resolve the negative balance. If you don’t, we will take any or all actions as outlined under Amounts Owed to Us.Payments that are invalidated and reversedPayments may be invalidated and reversed by us if, among other reasons, we sent the payment to you in error, the funding transaction is declined or reversed, the payment was unauthorized or unfunded, we determine that a purchase is eligible for the Venmo Purchase Protection Program (in which case we may reverse funds from the seller’s account to refund the buyer) or if the payment was for activities that violated this user agreement or any other agreement with us.As the sender or recipient of a payment that is later invalidated for any reason, you may be liable to us for the full amount of the payment and we may recover the amount of the payment (plus any fees) from you. We may recover the amount of the payment from either the sender or the recipient of an invalidated payment in our discretion (subject to applicable law). For example, if you send a payment funded by a bank account and the bank informs us it cannot cover the payment due to a lack of funds or a dispute, we may hold you liable for the payment, or if you were the recipient of that payment, we may reverse that payment from your account to cover the liability.When recovering the amount of an invalidated payment from you, we may apply any money sent to you on Venmo, request that you add money to your account for the amount of the payment and apply that money to amounts owed, and/or we may:

• engage in collection efforts to recover such amounts from you;
• take any or all action as outlined underAmounts Owed to Us; and
• place a limitation or take other action on your Venmo account as outlined underRestricted ActivitiesandHolds and Limitations.

If we invalidate a payment because the card issuer or originating bank declined or reversed the transaction, then you may be liable for the payment even if you disagree with the decision of the card issuer or originating bank to decline or reverse the payment. If you believe that a payment initiated with your Venmo account was not authorized, then you must notify us immediately, even if you (or someone else) disputes the transaction with the card issuer or originating bank. Please see below under the headingReporting an Unauthorized Transactionfor information about how to notify us. If you fail to report the unauthorized activity directly to us, then we may recover the amount of the reversed payment from you, as described above.Chargeback feesIf you receive a debit or credit funded payment in your business or charity profile or that is identified as for goods and services and the buyer pursues a chargeback for the transaction with their card issuer, we may assess a chargeback fee.Restricted ActivitiesIn connection with your use of our websites, your Venmo account, the Venmo services, or in the course of your interactions with us, other customers, or third parties, you must not:

• Breach this user agreement, theAcceptable Use Policy, or anyother agreementbetween you and us;
• Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising);
• Infringe our or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity orprivacy;
• If you have a personal account, use your Venmo account to conduct transactions for goods or services with other personal accounts, except as expressly authorized by Venmo;
• Create or control more than one personal account for yourself without our express authorization,through, among other methods, using a name that is not yours, using a temporary email address or phone number, or providing any other falsified personalinformation;
• Act in a manner that is defamatory, trade libelous, threatening orharassing;
• Provide false, inaccurate or misleadinginformation;
• Send or receive what we reasonably believe to be potentially fraudulent money orpaymentsfor advertising, marketing, or otherwise on an unsolicited and unauthorizedbasis;
• Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide tous;
• Attempt to double dip during the course of a dispute by receiving or attempting to receive money from both us and the recipient of apayment, bank or card issuer for the sametransaction;
• Control an account that is linked to another Venmo or PayPal account that has engaged in any of these restrictedactivities;
• Use the Venmo services in a manner that results in or may result in:
  • complaints;
  • disputes; claims, reversals, chargebacks,
  • fees, fines, penalties or other liability or losses to Venmo or PayPal, other customers, third parties oryou;
• Use your Venmo account or the Venmo services in a manner that we, Visa, Mastercard, American Express, Discover or any other electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or network rules, or for the purpose of earning rewards, perks, miles, points, etc. with your credit card, debit card, or bankaccount;
• Have any amounts owedto us;
• Provide yourself a cash advance from your credit card (or help others to do so);
• Access the Venmo services from outside the UnitedStates;
• Take any action that imposes an unreasonable or disproportionately large load on our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf or the Venmoservices;
• Facilitate any viruses, trojan horses, malware, worms or other computer programming routines that attempts to or may damage, disrupt, corrupt, misuse, detrimentally interfere with, surreptitiously intercept or expropriate, or gain unauthorized access to any system, data, information or Venmoservices;
• Use an anonymizing proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our websites without our prior written permission; or use any device, software or routine to bypass our robot exclusionheaders;
• Interfere or disrupt or attempt to interfere with or disrupt our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf, any of the Venmo services or other users’ use of any of the Venmoservices;
• Take any action that may cause us to lose any of the services from our Internet service providers,paymentprocessors, or other suppliers or serviceproviders;
• Use the Venmo services to test credit card behaviors, or make excessive or unexplainabletransactions;
• Circumvent any of our policies or determinations about your Venmo account such as temporary or indefinite suspensions or other account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to open new or additional Venmo account(s) when you have amounts owed to us or when your Venmo account has been restricted, suspended or otherwise limited; opening new or additional Venmo accounts using information that is not your own (e.g. name, address, email address, etc.); or using someone else’s Venmo account; or
• Harass and/or threaten our employees, agents, or other users.

Actions We May Take if You Engage in Any Restricted ActivitiesIf we believe that you’ve engaged in any restricted activities, we may take a number of actions to protect ourselves, our customers and others at any time in our sole discretion. The actions we may take include, but are not limited to, the following:

• Terminate this user agreement, limit your Venmo and/or PayPal account, and/or close or suspend your Venmo and/or PayPal account, including cancelling your Venmo Debit Card (if any), immediately and without penalty tous;
• Refuse to provide the Venmo or PayPal services to you in thefuture;
• Limit your access to our websites, software, systems (including any networks and servers used to provide any of the Venmo or PayPal services) operated by us or on our behalf, your Venmo or PayPal account or any of the Venmo or PayPal services, including limiting your ability to pay or send money with any of thepaymentmethods linked to your Venmo or PayPal account, restricting your ability to send money or make banktransfers;
• Hold money in your Venmo account for up to 180 days if reasonably needed to protect against the risk of liability or if you have violated ourAcceptable Use Policy;
• Suspend your eligibility for the Venmo PurchaseProtectionProgram and/or PayPal’s Purchase Protectionor Seller ProtectionPrograms;
• Update inaccurate information you providedus;
• Take legal action against you; or
• If you’ve violated ourAcceptable Use Policy, then you’re also responsible for damages to us caused by your violation of this policy.

If we close your Venmo account or terminate your use of the Venmo services for any reason, we’ll provide you with notice of our actions and make any unrestricted money held in your Venmo account or that has been sent to you available for bank transfers.You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by us, any customer, or a third party caused by or arising out of your breach of this agreement, and/or your use of the Venmo services. For example, if you send apaymentfunded by your bank account and your bank informs us you do not have sufficient funds to cover thepayment, you may be liable for thepayment. Similarly, if you receive apaymentand thepaymentis disputed, you may be liable for thepayment.

What are holds and limitationsUnder certain circ*mstances, in order to protect Venmo and the security and integrity of the network that uses the Venmo services, Venmo may, in its sole discretion, take account-level or transaction-level actions. A hold may be placed on your Venmo account, including any associated business or charity profile.Our decision about holds and limitations may be based on confidential criteria that are essential to our management of risk and the protection of Venmo, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your Venmo account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you.HoldsA hold is an action that Venmo may take under certain circ*mstances either at the transaction level or the account level. When Venmo places a temporary hold on a transaction, the money is not available to either the sender or the recipient. Venmo reviews many factors before placing a hold on a transaction, including: account tenure, transaction activity, and past disputes.Holds based on Venmo’s risk decisionsWe may place a hold on transactions involving your Venmo account if, in our sole discretion, we believe that there may be a high level of risk associated with you, your Venmo account, or your transactions or that placing such a hold is necessary to comply with state or federal regulatory requirements. We make decisions about whether to place a hold based on a number of factors, including information available to us from both internal sources and third parties.Risk-based holds may remain in place for up to 180 days from the date the transaction was made. We may release the hold earlier under certain circ*mstances, but any earlier release is at our sole discretion.Account LimitationsLimitations may be placed on your account to help protect Venmo and Venmo users when we noticerestricted activitiesor activity that appears to us as unusual or suspicious. Limitations also help us collect information necessary for keeping your Venmo account open.There are several reasons why your Venmo account could be limited, including:

• If we suspect someone could be using your Venmo account without your knowledge, we’ll limit it for your protection and look into the unusual activity.
• If another financial institution alerts us that someone has used one of your linked payment methods without permission.
• In order to comply with the law.
• If we reasonably believe you have breached this agreement or violated theAcceptable Use PolicyorContent Standards.

You will need to resolve any issues with your account before a limitation can be removed. Normally, this is done after you provide us with the information we request. However, if we reasonably believe a risk still exists after you have provided us that information, we may take action to protect us, our users, a third party, or you from reversals, fees, fines, penalties, legal and/or regulatory risks and any other liability.

To protect yourself from unauthorized activity in your Venmo account, you should regularly log into your Venmo account and review your Venmo account statement. We will notify you of each transaction by sending an email to your primary email address on file and/or creating a story in your feed, depending on your preferences. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed.We will protect you from unauthorized activity in your Venmo account. The following terms and conditions apply with respect to all Venmo services, other than those associated with the Venmo Debit Card or Venmo Credit Card. For resolution procedures for unauthorized transactions and other errors associated with your use of the Venmo Debit Card or Venmo Credit Card, please see the Venmo Mastercard Cardholder Agreement or the Venmo Visa® Credit Card Account Agreement. When the below protection applies, we will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below.What is an Unauthorized TransactionAn “Unauthorized Transaction” occurs when money is sent from your Venmo account that you did not authorize and that did not benefit you. For example, if someone steals or fraudulently obtains your password, uses the password to access your Venmo account, and sends a payment from your Venmo account, an Unauthorized Transaction has occurred.What is not considered an Unauthorized TransactionThe following are NOT considered Unauthorized Transactions:

• If you grant authority to someone to use your Venmo account (by giving them your login information) and they exceed the authority you gave them. You are responsible for transactions made in this situation unless you have previously notified us that you no longer authorize transfers by that individual.
• Invalidation and reversal of a payment as a result of the actions described underRefunds, Reversals and Chargebacks.

Reporting an Unauthorized TransactionIf you believe your Venmo login information has been lost or stolen, pleasecontact Venmo customer serviceimmediately or call: 855-812-4430 or write: PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.Tell us AT ONCE if you believe that an electronic fund transfer has been made without your permission using your login information or by other means, or if your Venmo-activated mobile phone has been lost, stolen, or deactivated. You could lose all the money in your Venmo account. If you tell us within 60 days after we provide you your Venmo account statement showing transfers you did not make, you will be eligible for 100% protection for Unauthorized Transactions.Also, if your Venmo account statement shows transfers that you did not make, including those made with your Venmo login information or by other means, tell us at once. If you do not tell us within 60 days after we provided the statement to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an Unauthorized Transaction to us. You must contact us directly to notify us of Unauthorized Transactions byreaching out to Venmo customer serviceor calling: 855-812-4430 or writing: PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.

What is an errorAn “error” means the following:

• When money is either incorrectly taken from your Venmo account or incorrectly placed into your Venmo account, or when a transaction is incorrectly recorded in your Venmo account.
• You send a payment and the incorrect amount is debited from your Venmo account.
• An incorrect amount is credited to your Venmo account.
• A transaction is missing from or not properly identified in your Venmo account statement.
• We make a computational or mathematical error related to your Venmo account.

What is not considered an errorThe following are NOT considered errors:

• If you give someone access to your Venmo account (by giving them your login information) and they use your Venmo account without your knowledge or permission. You are responsible for transactions made in this situation.
• Invalidation and reversal of a payment as a result of the actions described underRefunds, Reversals and Chargebacks.
• You request a receipt or periodic statement documents that we are required to provide to you.
• Routine inquiries about money in your Venmo account or the status of a pending transfer to or from your Venmo account, unless you expressly notify us of an error in connection with the transfer.
• Requests for duplicate documentation or other information for tax or other recordkeeping purposes.
• Claims under the Venmo Purchase Protection Program.

In case of errors or questions about your electronic transfersTelephone us at 855-812-4430, contact us through theHelp Center on the Venmo website; or write us at PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.Notify us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an error to us. You must contact us directly to notify us of errors. When you notify us:

• Tell us your name and account number (if any).
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10Business Days.We will determine whether an error occurred within 10Business Daysafter we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Venmo account within 10Business Daysfor the amount you think is in error and will notify you within 2Business Daysof the credit, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10Business Days, we may not credit your Venmo account.For errors involving new Venmo accounts or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new Venmo accounts, we may take up to 20Business Daysto credit your Venmo account for the amount you think is in error.We will tell you the results within 3Business Daysafter completing our investigation.

• If we determine that there was an error, we will promptly credit the full amount of the error into your account within 1Business Dayof our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts.
• If we decide that there was no error, we will send you a written explanation, and, if you received a provisional credit, after giving you 5 Business Days advance notice of the date and amount of the debit, we will remove it from your account. You may ask for copies of the documents that we used in our investigation.

We will rectify any processing error that we discover. If the error results in:

• You receiving less than the correct amount to which you were entitled, then we will credit your Venmo account for the difference between what you should have received and what you actually received.
• You receiving more than the correct amount to which you were entitled, then we will debit your Venmo account for the difference between what you actually received and what you should have received.
• Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless:
  • through no fault of ours, you did not have enough available funds to complete the transaction;
  • our system was not working properly and you knew about the breakdown when you started the transaction; or
  • the error was due to extraordinary circ*mstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions.

Processing errors are not:

• Delays that result from us applyingholds or limitations.
• Delays based on apayment revieworbank transfer review.
• Delays described underHow to buy somethingrelated to the time it may take for a purchase transaction to be completed in some situations.
• Your errors in making a transaction (for example, mistyping an amount of money that you are sending).

By providing us your mobile phone number and opting in to receive text messages, you agree that we, including our affiliates, may contact you at that number using autodialed or prerecorded message calls or text messages to: (i) service your Venmo branded accounts, (ii) investigate or prevent fraud, or (iii) collect a debt. We will not use autodialed or prerecorded message calls or texts to contact you for marketing purposes unless we receive your prior express written consent. You do not have to agree to receive autodialed or prerecorded message calls or texts to your mobile phone number in order to use and enjoy the products and services offered by Venmo. You can decline to receive autodialed or prerecorded message calls or texts to your mobile phone number by replying STOP to a message or by sendingan email toContactOptOut@Venmo.comfrom the email associated with your Venmo account with the following message:

Please do not contact my phone with autodialed or prerecorded message calls or text messages.

This will ensure that you will not be contacted by Venmo or on behalf of Venmo with autodialed or prerecorded message calls or text messages. Text HELP to a message for assistance and more information. Message anddata rates may apply. The frequency of messages may vary, and standard telephone minute and text charges may apply. Neither we nor your phone carriers are liable for delayed or undelivered messages. Please review ourPrivacy Policyin order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.We may share your mobile phone number with service providers with whom we contract to assist us with the activities listed above, but we will not share your mobile phone number with third parties for their own purposes without your consent.We may communicate with you about your Venmo account and the Venmo services electronically as described in ourConsent to Receive Electronic Disclosures. You will be considered to have received a communication from us, if it’s delivered electronically, 24 hours after the time we post it to our website or email it to you. You will be considered to have received a communication from us, if it’s delivered by mail, 3Business Daysafter we send it.Unless you’re communicating with us about a matter where we’ve specified another notice address (for example, ourProtection from Unauthorized Transactionsprocess), written notices must be sent by postal mail to: PayPal, Inc., Attention: Legal Department, 2211 North First Street, San Jose, California 95131.You understand and agree that, to the extent permitted by law, we may, without further notice or warning, monitor or record telephone conversations you or anyone acting on your behalf has with us or our agents for quality control and training purposes or for our own protection. You acknowledge and understand that while your communications with us may be overheard, monitored, or recorded not all telephone lines or calls may be recorded by us, and we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.

Our suspension and termination rightsWe, in our sole discretion, reserve the right to suspend or terminate this user agreement, access to or use of our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf or some or all of the Venmo services for any reason and at any time upon notice to you and, upon termination of this user agreement, the payment to you of any unrestricted money being held for you.Security interestAs security for the performance of your obligations under this user agreement, you grant to us a lien on, and security interest in and to, money in your Venmo account and any other funds held in our possession.Amounts owed to usWe may deduct amounts owed to us, in whole or in part, from money that is sent to your Venmo account later, either by you or from payments sent to you. While you owe amounts to us, we may:

• reverse payments you have sent;
• engage in collection and other efforts to recover such amounts from you, including, but not limited to, making attempts on your linked payment methods to cover the amounts; and
• place a limitation or take other action on your Venmo account as outlined underRestricted ActivitiesandHolds.

If you have more than one Venmo account, even if you have those accounts without our authorization and in breach of this agreement, we may set off amounts owed to us in one Venmo account against money in or money sent to your other Venmo account(s). If you continue using your Venmo account when you have amounts owed to us, you authorize us to combine amounts owed to us with any debit or transaction sent from your account.In addition to the above, if you have a past due amount owed to us, including our affiliates, we may debit your Venmo account or accounts held at our affiliates or various products to pay any amounts that are past due. This includes accounts and amounts owed by using our various products such as PayPal, Xoom or Braintree.IF YOU HAVE AMOUNTS PAST DUE, YOU SHOULD CONFIRM THAT YOUR PAYMENT METHODS CONTAIN FUNDS SUFFICIENT TO COVER ANY AMOUNTS PAST DUE. THIS WILL HELP YOU AVOID OVERDRAFT OR OTHER FEES YOUR FINANCIAL INSTITUTION MAY CHARGE.Insolvency proceedingsIf any proceeding by or against you is commenced under any provision of the United States Bankruptcy Code, as amended, or under any other bankruptcy or insolvency law, we’ll be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this agreement.Assumption of rightsIf we invalidate and reverse a payment that you made to a recipient (either at your initiative or otherwise), you agree that we assume your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in our discretion.No waiverOur failure to act with respect to a breach of any of your obligations under this user agreement by you or others does not waive our right to act with respect to subsequent or similar breaches.

You and PayPal agree that any claim or dispute at law or equity that has arisen or may arise between you and us (including claims or disputes that arise out of or relate to the Venmo services or your Venmo account) will be resolved in accordance with the Agreement to Arbitrate provisions set forth below. Please read this information carefully. Among other things it:

• Affects your and our rights and will impact how claims between you and us are resolved, including your and our agreement to waive the right to trial by jury.
• Includes aProhibition of Class and Representative Actions and Non-Individualized Reliefpursuant to which you agree to waive your right to participate in a class action lawsuit against us.
• Requires you to follow the Opt-Out Procedure to opt-out of the Agreement to Arbitrate by mailing us a written notice. If you are a new user, the opt-out notice must be postmarked no later than 30 days after the date you accept this user agreement for the first time. If you are a current Venmo user and previously accepted the User Agreement prior to the introduction of this Agreement to Arbitrate on May 23, 2022, the opt-out notice must be postmarked no later than June 22, 2022.

If a dispute arises between you and PayPal regarding the Venmo services, our goal is to learn about and address your concerns. If we are unable to do so to your satisfaction, we aim to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and PayPal regarding the Venmo services may be reported to customer service online through theVenmo Help Centerat any time, or by calling 855-812-4430 from 8:00 AM to 8:00 PM CT seven days a week.

When using Venmo’s products and services, you may have the ability to post content (e.g., payment descriptions, business description, comments and/or photos). You are solely responsible for all content that you provide, post, upload or submit.We are not responsible for evaluating the accuracy, truthfulness, usefulness, legality, safety, morality or applicability of any content posted by users on Venmo. PayPal does not endorse, guarantee, make representations or provide warranties regarding any such content.PayPal may, in its sole discretion, reject or remove any content that violates our content standards below or for any other reason we deem the content inappropriate. PayPal shall have no obligation to monitor content posted, uploaded or submitted by a user, but may do so at its sole discretion. PayPal is not responsible for any failure or delay in removing any such content.Content StandardsYou may not post or submit any content that violates our Acceptable Use Policy or any content that is:

• false, misleading, deceiving, inaccurate or dishonest
• defamatory or invasive of another person's right of privacy or right of publicity
• harmful, obscene, harassing, abusive, offensive, objectionable, violent or condoning violence or harm, displaying nudity or sexual activity, or otherwise unfit for publication
• inciting hatred of individuals or groups based on race or ethnic origin, religion, nationality, disability, gender, age, veteran status, or sexual orientation/gender identity; portraying or inciting animal cruelty or neglect
• illegal, such a criminal activity, terrorism, obscenity, child p*rnography, human exploitation, gambling, drug use, firearms or ammunition, and piracy
• infringing intellectual property or other proprietary rights of any party, or not authorized, such as content that you did not create or do not have the permission to use
• creating a privacy or security risk to any person
• spam, letters or pyramid schemes
• in PayPal’s sole discretion, objectionable or exposes users to harm or liability.

Please report inaccurate, inappropriate or offensive content, policy violations or other violations to our Content Standards (other than intellectual property infringement claims, which are covered in sectionSubmitting Intellectual Property Complaints) using thislink.

AssignmentYou may not transfer or assign any rights or obligations you have under this user agreement without our prior written consent. We may transfer or assign this user agreement or any right or obligation under this user agreement at any time.Business Days“Business Day(s)” means Monday through Friday, excluding holidays when Venmo’s offices are not considered open for business in the U.S. Holidays include New Year’s Day (January 1), Martin Luther King, Jr.’s Birthday (the third Monday in January), George Washington’s Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25). If a holiday falls on a Saturday, we observe the holiday on the prior Friday. If the holiday falls on a Sunday, we observe the holiday on the following Monday.Consumer fraud warningWe’re always looking for ways to help keep you even more secure. So stay on the lookout for some of these common scams:

• Seller Scam: a scammer sends you a fraudulent payment for goods or services you provide outside of Venmo.
• Accidental Payment: a scammer sends you a fraudulent payment, claims it was accidental, and asks that you return their money.

Always use common sense when sending money. If something sounds too good to be true, it probably is. Only send money for yourself and not for others. Remember that if you don’t make a Qualifying Payment, you’re not covered by Venmo Purchase Program. Please let us know immediately if you believe someone is trying to scam or defraud you bycontacting us.Dormant accountsIf you do not log in to your Venmo account for two or more years, we may close your Venmo account and send any of your funds held in our possession to your primary address (if we have verified therequired identifying informationthat you have provided to us) or, if required, escheat (send) any of your funds held in our possession to your state of residency. We will determine your state of residency based on the information provided for your Venmo account. If your address is unknown, any of your funds held in our possession will be escheated to the State of Delaware. Where required, we will send you a notice prior to escheating any of your funds. If you fail to respond to this notice, your funds held in our possession will be escheated to the applicable state. If you would like to claim any escheated funds from the applicable state, please contact the applicable state’s unclaimed property administrator.Google MapsYour use of Google Maps while using the Venmo services on the Venmo app is subject to the then-current Google Maps/Google Earth Additional Terms of Service athttps://maps.google.com/help/terms_maps.htmland Google Privacy Policy athttps://www.google.com/policies/privacy/.Governing lawYou agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in this user agreement, the laws of the State of New York, without regard to principles of conflict of laws, will govern this user agreement and any claim or dispute that has arisen or may arise between you and PayPal regarding your use of the Venmo services.Identity authenticationYou authorize us, directly or through third parties, to make any inquiries we consider necessary to verify your identity. This may include:

• asking you for further information, such as your date of birth, a social security or taxpayer identification number, your physical address and other information that will allow us to reasonably identify you;
• requiring you to take steps to confirm ownership of your email address, phone number or financial instruments;
• ordering a credit report from a credit reporting agency, or verifying your information against third party databases or through other sources; or
• requiring you to provide your driver’s license or other identifying documents.

Anti-money laundering and counter-terrorism financing laws may require that we verify therequired identifying informationif you use certain Venmo services. We reserve the right to close, suspend, or limit access to your Venmo account and/or the Venmo services in the event that, after reasonable enquiries, we are unable to obtain information about you required to verify your identity.Money Transmitter LicensesPayPal, Inc. is a licensed provider of money transfer services and all money transmission is provided by PayPal, Inc., pursuant to PayPal, Inc.’s licenses. Seeour licensesfor additional information and for disclosures that Company is required to post by certain jurisdictions.Venmo is only a payment service providerWe act as a payment service provider only. We do not:

• Act as an escrow agent with respect to any money sent to you on Venmo that has not been transferred;
• Act as your agent or trustee;
• Enter into a partnership, joint venture, agency or employment relationship with you;
• Guarantee the identity of any user or seller;
• Determine if you are liable for any taxes; or
• Unless otherwise expressly set out in this agreement, collect or pay any taxes that may arise from your use of our services.

PrivacyProtecting your privacy is very important to us. Please review ourPrivacy Policyin order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.State disclosuresIn addition to reporting complaints about the Venmo services directly to us as described above, if you are a California resident, you may report complaints to the California Department of Business Oversight by mail at Department of Business Oversight, Attn: Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814 or online through its website athttp://www.dbo.ca.gov/Consumers/consumer_services.asp.The California Department of Business Oversight offers assistance with its complaint form by phone at 866-275-2677. If you are a California resident, you have a right to receive communications about your Venmo account and the Venmo services by email. To make such a request, send a letter to Venmo to: PayPal, Inc., Attention: Legal Department, 2211 North First Street, San Jose, California 95131), include your email address, and your request for that information by email.Florida residents may contact the Florida Department of Financial Services in writing at 200 East Gaines Street, Tallahassee, Florida, 32399, or by telephone at 1-800-342-2762.Third party providersThe Venmo app works on an application linked to a particular device and operating system, such as Apple’s iOS operating system. Your use of the Venmo services may be subject to separate agreements you may enter into with your mobile device operating system provider (e.g., Apple, Google or Microsoft®), your mobile device manufacturer (e.g., Apple, Samsung®), your mobile service carrier (e.g., AT&T® or Verizon®), and other parties involved in providing your mobile device service, which we collectively refer to as “Covered Third Parties.” You agree to comply with all applicable third-party terms of agreement when using the Venmo Services. We are not a party to those agreements and we have no responsibility for the products and services provided by third parties. You acknowledge and agree that this agreement is between you and PayPal, not with any Covered Third Party. You acknowledge and agree that we are solely responsible for the Venmo services and for providing maintenance and support services for the Venmo services.Covered Third Parties have no warranty obligations whatsoever with respect to the Venmo Services and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the Venmo services to conform to any warranty provided by us, if any, will be our sole responsibility.We, not any Covered Third Parties, are responsible for addressing any claims relating to the Venmo services, including, but not limited to: (i) product liability claims; (ii) any claim that the Venmo Services fail to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) intellectual property claims.If you are using the Venmo Services on an Apple device, you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary. Such rights may also accrue to other handset manufacturers and operating systems which participate in the Venmo services.Unlawful internet gambling noticeRestricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your Venmo account or your relationship with PayPal. Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet gambling.Your use of information; Data protection lawsIf you receive information about any Venmo customer, you must keep the information confidential and only use it in connection with the Venmo services. You may not disclose or distribute any information about Venmo users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so. You may not send unsolicited emails to a Venmo customer or use the Venmo services to collect payments for sending, or assist in sending, unsolicited emails to third parties.The privacy and data protection laws that may apply include any associated regulations, regulatory requirements and codes of practice applicable to the provision of the services described in this agreement.In complying with such laws, you will:

• implement and maintain all appropriate security measures for the processing of personal data; and
• not knowingly do anything or permit anything to be done which might lead to a breach of any privacy data protection laws by us.