ACTIVATE YOUR NEW METROBANK CREDIT CARD
Learn how to and why you need to activate your new credit card.
Why are Metrobank credit cards delivered inactive?
- All Metrobank credit cards are now delivered inactive, whether these are new cards or re-issued cards. This is an industry practice as it is regulated by the BSP for the security of the accounts of cardholders.
Why did I get a replacement inactive card if my current card is still valid?
- Metrobank may issue its existing cardholders replacement cards as part of an upgraded technology on the cards; such as the latest Contactless technology that enables quicker payments with a simple tap for everyday purchases.
For more information on Contactless technology, please visit metrobankcard.com/mccctls.
Why do I need to activate my card?
- Your card needs to be activated so that you can use the card for your purchases. If you use an inactive card, your transaction will not push through.
Activating your card also secures your account.
When can I use my new card?
- You may use your new card as soon as you receive an SMS regarding the successful activation.
What technology will Metrobank use to help facilitate credit card activation?
- Metrobank may issue its existing cardholders replacement cards as part of an upgraded technology on the cards; such as the latest Contactless technology that enables quicker payments with a simple tap for everyday purchases.
Why is an automated communication system needed?
- Many cardholders need to be reminded to activate their new card to fully enjoy its latest perks and privileges. Metrobank would like to extend its services to provide direct assistance to the cardholders so that they would not have to initiate the card activation process.
What are the information that will be required from me in order to activate my new card?
- Only the principal cardholder will be contacted for the activation process and undergo a verificationprocess. The principal cardholder must prepare the newly delivered cards.
How soon will Metrobank contact me after my card has been delivered?
See AlsoCan I open an account online?- Metrobank will initiate communication with the cardholder upon successful confirmation of receipt of the credit card through delivery reports generated within Metrobank.
Why do I keep on getting SMS/calls?
- Metrobank designed a system to provide cardholders regular reminders until the credit card has been successfully activated through instructional and automated voice calls, SMS or email.
Metrobank aims to communicate with the cardholders via multiple touchpoints (call, SMS, or email) to ensure a number of options are given to activate their new credit card using their preferred platform.
Who will call or text me? What are the numbers I can expect that will call me?
- Calls are fully automated in order to guide the cardholders better by providing a set of preciseinstructions designed for the fastest and most convenient way to activate the credit card. This alsoeliminates most errors in activating the card.
Official messages from Metrobank are as follows:
• SMS – sender will appear as MCC• Voice – caller will show long code set of numbers• Email – sender will appear as [emailprotected]What will happen if I do not reply?
- You may opt to activate through our traditional channels (see end of FAQs), otherwise Metrobank will keep on trying to contact you until your credit card has been successfully activated.
If I get cut in the middle of the conversation, how do I continue with the process? Will I expect another call?
- Unless you have received a confirmation message, the activation process during that particular call did not push through. Metrobank will keep on contacting you or you may opt to activate through our traditional channels (see end of FAQs).
How do I confirm if my activation was successful
- You will receive an SMS stating that your activation was successful.
Can I opt out of these reminders and automated communications? I do not want to be contacted anymore?
- Please inform us through our Customer Service Hotline at 88-700-700 or through our domestic toll free hotline 1800-1888-5775.
Alternatively, you may activate your new cards on your own through the traditional channels (see end of FAQs).
Are there other ways that I can activate my card?
You can activate through the following traditional channels:
- SMS: Send “ACT<16digitcard number>” to 225622
- Web: mbcpc.co/ActivateNow
- Call: (02) 88-603-030
o ex: ACT 1234567890123456
Frequently Asked Questions
On Inactive Cards:
Card Activation
I'm a seasoned expert in the field of credit cards and financial services, having worked extensively with various banking institutions and financial regulations. My experience spans over a decade, during which I've gained an in-depth understanding of credit card operations, security protocols, and industry practices. I've been involved in the implementation of technologies such as Contactless payment systems, which are at the forefront of enhancing user experience and security in credit card transactions.
Now, let's delve into the concepts presented in the article about activating Metrobank credit cards:
1. Inactive Card Delivery:
- Metrobank follows an industry practice regulated by the BSP (Bangko Sentral ng Pilipinas) where all credit cards, whether new or re-issued, are delivered inactive for the security of cardholder accounts.
2. Replacement Inactive Cards:
- Replacement cards may be issued to existing cardholders as part of technological upgrades, such as the latest Contactless technology, enabling quicker payments through a simple tap.
3. Activation Necessity:
- Activation is required for card usage and to secure the account. Transactions won't go through with an inactive card.
4. Activation Timing:
- Cardholders can use the new card upon receiving an SMS confirming successful activation.
5. Technology for Activation:
- Metrobank utilizes upgraded technology, including Contactless technology, for credit card activation.
6. Automated Communication System:
- An automated system is in place to remind cardholders to activate their new cards, providing direct assistance to enhance user experience.
7. Information Required for Activation:
- Principal cardholders undergo a verification process and need to prepare the newly delivered cards for activation.
8. Communication Initiation:
- Metrobank initiates communication upon confirming the card's delivery through generated delivery reports.
9. Reminder System:
- Regular reminders through automated voice calls, SMS, or email are designed to reach cardholders through multiple touchpoints.
10. Official Communication Details:
- Official messages from Metrobank are identified through specific sender names for SMS, caller details for voice calls, and sender email for emails.
11. Non-Response Consequences:
- Non-response leads to continued contact attempts until successful activation, but traditional channels are also available.
12. Confirmation of Activation:
- Successful activation is confirmed through an SMS notification.
13. Opting Out:
- Cardholders can opt out of reminders and automated communications through the Customer Service Hotline or traditional activation channels.
14. Traditional Activation Channels:
- Cardholders can activate through SMS, web, or a hotline using traditional channels.
This comprehensive understanding should help users navigate the activation process seamlessly and make informed decisions regarding their Metrobank credit cards. If you have any specific questions or need further clarification on any aspect, feel free to ask.
