Help and support Can I open an account online?
Can I open an account online?
You can open a personal Current Account online, or just pop into one of our stores.
You can also open selected personal savings accounts online.
Our products
Online
Metro Bank 24/7. Check balances, make payments, change your details and open new accounts any time - all with Online Banking.
Mobile
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
In store
Our stores are open seven days a week. Before you visit us, please check our opening hours.
By phone
Talk to a real person in our UK contact centre. Click the button below to check when we're available.
More useful phone numbers
Lost and stolen cards
Lost and stolen cards
Call0345 08 08 500to report your card lost or stolen.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Card security, card fraud and card disputes
Card security, card fraud and card disputes
Call0345 08 08 509if you are worried about fraud on your debit, credit or cash card or your card has been blocked.Opening hours: 24 hours a day, 7 days a week, 365 days a year.
Account security and fraud
Account security and fraud
Call0345 08 08 500if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Switching your account
Switching your account
Want to switch your personal or business current account to Metro Bank? Call us on0345 08 08 500.
We can also help with switches that are in progress.
Opening hours:
- Monday to Friday: 8am to 4pm
Mortgages
Mortgages
Existing customers:For questions about your existing Metro Bank mortgage, call 0345 319 1200.
If you’re concerned about making your payments or you account is in arrears, call 0345 319 1201.
Opening hours:
- Monday to Friday: 8.30am to 6pm
New mortgage applications:If you have a question about a new mortgage application, call0203 427 1435.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.
Opening hours:
- Monday to Friday – 9am to 5.30pm
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
Opening hours:
- Monday to Wednesday, 9am to 5:30pm
- Thursdays, 9:30am to 5:30pm
- Fridays, 9am to 5:30pm
- Saturdays & Sundays, closed
Savings
Savings
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
Arrears
Arrears
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call0345 241 3075.
Opening hours:
- Monday to Thursday: 8am to 8pm
- Friday: 8am to 5.30pm
- Saturday: 9am to 5.30pm
St James's Place products
St James's Place products
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call0203 402 8970.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Make a complaint
We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong:
Write to us
Prefer pen and paper? Send us a letter to the following address:
Metro Bank,One Southampton Row, London, WC1B 5HA.
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