J&T Express Philippines (2024)

Taguig City, Philippines—March 2, 2019—J&T Express, the number one e-Commerce delivery in Southeast Asia, officially launches in the Philippines in a bid to extend its services to the growing local market.

The inauguration of the newest express delivery service in town was held recently at 1st Avenue, Mañalac Estate, Bagumbayan in Taguig City, gathering J&T Express executives, OPPO, Shopee, Lazada, Zalora and a representative from the Office of the City Mayor.

Established in Hong Kong, and officially entered the market in Indonesia 2015, the technology-based and internet development express company offers 365 days of operations to serve its customers even on weekends and holidays. On that same year, J&T Express also entered the Indonesian market, where it officially stood out and became an express delivery company that covered large areas for free pick up services, especially for small and medium enterprises (SMEs) and online businesses.

After just two years of being established in Indonesia, the company has gained traction not just in the country but also, across Southeast Asia, reaching a peak of 1.5 million package deliveries per day.

“As an express company, J&T Express is committed to helping Filipinos thrive in the e-commerce business by bringing our reliable, efficient, and fast delivery service nationwide. With “Express Your Online Business" as our slogan, we hope to help our customers realize a more practical and efficient express service for online business and encourage the development of our business partners to be bigger and stronger,” said

Dean, CEO of J&T Express Philippines.

J&T Express, with its extensive network that supports delivery services within city, inter-city, inter-provincial, and e-Commerce customers, strengthened its operations to widen its reach across Southeast Asia. It is now present in countries, such as Vietnam, Malaysia, and soon, in Thailand. In the Philippines already have 300 drop points.

This time, it is also currently gearing up to serve more Filipinos, nationwide. J&T covers nine regions of the Philippines and, delivers parcels and packages across the country. They also offer free pick-up services, real-time tracking system, as well as fast claims system.

To ensure easy access for customers, the company has three-service platforms on its website, mobile application, and 24/7 hotline. J&T partners can also experience their own VIP platform.

J&T Express applies technology development as its basic system. It utilizes advanced IT systems to improve efficiency and deliver quality service to its customers. It also provides pick up service with high transmission speed, as well as support the growth of e-commerce business.

“The e-commerce market has grown exponentially—and is poised to grow further—in the Philippines. That is why we are extremely excited to officially launch J&T Express in the country and, become the express service of choice of Filipino merchants who are looking to sell their products online,” Dean added.

Dean explained further that they want to make online businesses grow and prosper by continuously innovating and bringing excellent service to its customers. To date, the company already has top of the list clients and more than a thousand customers in the Philippines.

To know more about J&T Express and its services, visit their website at www.jtexpress.ph their official Facebook Page at jntexpressphilippines.

J&T Express Philippines (2024)

FAQs

What happens if J&T parcel is not delivered? ›

Once items are picked up and have arrived at J&T distribution center, it will be checked and sorted into zones to be ready for delivery, with up to 3 delivery attempts. Should Recipient be unreachable by phone, email or SMS after 3 failed delivery attempts, J&T will return the parcel back to Client.

How long does J&T Express take to deliver in the Philippines? ›

Delivery Information

J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm.

What is not allowed in J&T? ›

Firearms or swords. Living things. Poisonous and toxic substances. Examination certificates, passports and insurance documents which cannot be reproduced.

How do I contact J&T Express Philippines? ›

Office hours are from 8:30am to 5:30pm. Our hotline is available 24/7 at (02) 8911-1888 for any inquiries or concerns. a. Where can I place my bookings for pick-up?

What do I do if my parcel is not delivered? ›

You should contact the seller to ask for a redelivery or a refund - you can phone, email or write a letter.

What happens if a parcel Cannot be delivered? ›

In most cases, courier companies try to bring the package back to the sender. If the shipment is handled by the postal service and there is no address written on the shipment, they will most probably try to track down the sender.

Does J&T Philippines ship internationally? ›

J&T Express International Shipping

Shipping an item abroad? No worries because J&T Express now offers affordable international shipping in the Philippines. You can ship to Singapore, Thailand, Malaysia, and Indonesia with rates starting at just ₱557. To find out more, you may visit your nearest J&T Express branch.

Does J&T use airplane Philippines? ›

J&T Express provides delivery service via air, land, and sea to cater all our customers nationwide.

How many days do you need for J&T Express? ›

J&T Express guarantees fast and easy domestic package delivery within one to three working days in the coverage areas. The delivery time frame is usually 9 am to 9 pm on most days.

Does J&T open packages? ›

J&T Express has the right to open and inspect a parcel without notice for safety, security, customs or other regulatory reasons. At the same manner J&T Express is not obliged to check each package in ensuring the goods sent do not violate the applicable law.

Does J&T have door to door delivery? ›

The Business Parcel (BP) service is applicable for Walk-in, Door-to-Door (D2D) Free Pickup Service and VIP clients.

Does J&T accept cash? ›

Don't have a credit card or e-Wallet? No Worries! You can get your parcel delivered to you and pay with cash.

Can I pick-up my parcel from J&T Philippines? ›

J&T covers nine regions of the Philippines and, delivers parcels and packages across the country. They also offer free pick-up services, real-time tracking system, as well as fast claims system.

How do I complain about J&T Express Philippines? ›

Call our hotline now at (02) 8911-1888.

How do I complain to J&T delivery? ›

How do I contact J&T Express? You may contact us at our 24-hours hotline service at 1300-80-9000.

What to do if Shopee Express parcel is out for delivery but not delivered? ›

If your order was shipped out and not yet delivered within the expected delivery date, you may follow up on your order by filling out the follow-up delivery form inside Shopee chat. After completing the form, you will receive an email update within 24-48 hours.

How many days does it take for J&T to deliver? ›

J&T Express guarantees fast and easy domestic package delivery within one to three working days in the coverage areas. The delivery time frame is usually 9 am to 9 pm on most days.

Why is my parcel out for delivery but not delivered? ›

Out for delivery means they dispatched your package from the warehouse or company whatsoever, and the reason of not being shipped is it might got into different stations to finally reached to your destination, could be shipping company got into glitch in system or transportation.

Why does J&T hold my parcel? ›

Normally it means your J&T Express parcel delivery has been temporary denied due to some reasons. These reasons are not permanent and should be able to resume for delivery within few days or within 14 days. The uncontrollable situation might due to the following reasons ; Parcel Overload at CDC or Hub.

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