Coming onboard J&T Express Fill up the form at the bottom of the page. How does J&T Express charge? Domestic Delivery International Delivery What are the payment methods? Prepayment Postpaid How does J&T Express deliver? J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm. How do I check on my parcel status? Track your parcel by visiting this link. Where can J&T Express deliver to? J&T Express delivers worldwide for eCommerce businesses of all scales and product categories. Customer Parcel Issues Please direct your customers to contact our customer service team here. Difficulty in logging in Reset your password on the login page or kindly reach out to your dedicated account manager. Packaging Guidelines Parcels with improper packaging may be refused during the collection. Ensure that your parcels are packed properly with this guide. I did not receive my parcel Kindly ensure that no one from your premise has received your parcel on your behalf before contacting our customer service team here with the following information: I received damaged items Contact our customer service team here with the following information: There are missing/ incorrect items Kindly contact the shop that you’ve purchased it from. Parcel Enquiry In our mission to provide better service quality and faster support, we have migrated to an upgraded customer service platform. Please click on the following link to contact our customer service team, thank you. Business Enquiry For personal or ad-hoc shipments, please click here. For business enquiries, please fill up the following form to get started. Media Enquiry Kindly drop us an email at media@jtexpress.sg T: (+65) 6916 3899 24 Penjuru Road, #08-02 Alog Commodity Hub Singapore 609128 Need to get in touch with our Support or Sales team? We're all ears (and eyes).
FAQ
GETTING STARTED
Parcels are charged based on the weight-range of S, M, L, XL.
Parcels are charged based on volumetric; weight vs dimension, whichever is higher.
Conduct a deposit to your account. Charges from parcel deliveries will be deducted automatically from the balance of the account.
Monthly payment based on credit terms.Delivery Information
J&T Express Merchants
My Parcel is Delivered but..
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Our Office
J&T Express Singapore
