Boom or bust? The story of J&T Express in China (2024)

FAQs

What is the story of J&T Express? ›

Founded in August 2015, J&T Express is a rapidly growing international delivery company with its core business in express services and cross-border logistics. J&T Express is committed to continuously creating integrated quality experiences for its customers globally.

The courier service found itself in hot water after a video, showing J&T Express staff mishandling parcels and not wearing protective gears, went viral on social media. The President got irked and ordered government agencies to investigate customer complaints against J&T Express Philippines.

“Obligation, Sharing, Responsibility, Service and Result Oriented” are the values that the company holds to grow rapidly and achieve success.

J&T Express has 600 locations nationwide, aims to provide a quick, convenient, and hassle-free delivery service for both online sellers and customers, as well as an effective claims settlement system. It also makes use of advanced IT systems to improve customer efficiency and service quality.

Tencent and Temasek Holdings are the most recent investors. J&T Express has acquired BEST Express on Oct 29, 2021 .

Our hotline is available 24/7 at (02) 8911-1888 for any inquiries or concerns. BOOKING & COLLECTION.

Most common reasons for a failed delivery attempt. The receiver was absent, meaning there was no one at the address to receive the parcel. The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address.

Flammable, ignitable or volatile items such as fireworks, kerosene, gas canisters or paint thinner. Cash, cheques, bills, stocks, other marketable securities and any restricted or illegal substances.

Normally it means your J&T Express parcel delivery has been temporary denied due to some reasons. These reasons are not permanent and should be able to resume for delivery within few days or within 14 days. The uncontrollable situation might due to the following reasons ; Parcel Overload at CDC or Hub.

What are the strengths of J&T express? ›

J&T Express is a technology and internet development based express company.

J&T Express is a courier express company that provide fast pick-ups and delivery services.

In standard shipping, the regular delivery time ranges from two to eight days, while in express shipping, it is around one day as the product is shipped via air couriers. In some cases, the shipment may even reach the recipient on the same day. Express shipping is apt for urgent and quick deliveries.

J&T Express's competitors include St George Logistics, Leschaco Group, SwiftPac, Delamode.

Summary. J&T Express ranks 90th with an ACT rating of 0E-, a Just Transition score of 0.0/20 and a Core Social score of 0.0/20. J&T Express is a fast-growing logistics service provider. In 2022 the company opened five global networks in Mexico, Brazil, UAE, Saudi Arabia and Egypt.

J&T Express General Information

The company's service offerings include freight forwarding, warehousing, parcel courier, consignment and delivery services, enabling clients to avail of timely movement of shipments.

J&T Express is a global logistics service provider with leading express delivery businesses in Southeast Asia and China, the largest and fastest-growing markets in the world.

J&T Express was founded in 2015 by Jet Lee and Tony Chen. The company is headquartered in Jakarta, Indonesia. J&T has expanded to Malaysia, Vietnam, Indonesia, Thailand, Singapore, Cambodia and China.

How many attempts does J&T have? ›

Once items are picked up and have arrived at J&T distribution center, it will be checked and sorted into zones to be ready for delivery, with up to 3 delivery attempts. Should Recipient be unreachable by phone, email or SMS after 3 failed delivery attempts, J&T will return the parcel back to Client.

Online stores: In most cases, you can refuse the package upon delivery if you have selected cash on delivery. The item will then go back to the seller. If you have selected any other payment method, you would have to contact the seller to see if you can return the item and receive a refund.

Mistakes such as a misspelled address, incorrectly filled out forms, and incomplete information are some of the most common reasons for inaccurate or late deliveries. There are times when the retailer fails to document orders correctly, particularly when overwhelmed by tasks.

Common practice. It may come as a surprise, but many people are requesting that the courier driver not knock or ring the doorbell upon delivery. People with young children or other private matters would rather not be disturbed by package deliveries. And as such, this has become the standard practice for some drivers.

Pharmaceuticals, some meats (including bush meat), tobacco products, some alcohol like absinthe and even some fruits and vegetables are restricted, so we recommend you check with us prior to shipping if you're in any doubt whether the products your shipping are permitted into the United States.

J&T Business Parcel Delivery Services

With the new Business Parcel service, you can now have your items delivered to select locations in the Philippines in as fast as two days via air shipping. You can also enjoy this new service to send documents and business parcels without paying very high shipping rates.

These Terms and Conditions are published both in print and electronically on the website www.j&texpress.com. J&T Express reserves the right without giving reasons to refuse a delivery. A refusal of delivery for whatever reason, can never give rise to any claim for damages by the Sender in respect of J&T Express.

Examples of prohibited cargo are also bullion, endangered animal products, and animal skins. Freight forwarders may not ship items such as lithium batteries, car batteries, corrosives, pesticides, poisons, and oxidizers depending on the country of delivery.

International Delivery Parcels from ≥ 0.5 kg to ≤ 30 kg are accepted. Weight categories are based on 0.5 kg increments starting from 0.5 kg. Note: J&T Express will assess the weight and dimensions of the item(s) to determine the final chargeable amount. Max.

Any package sent to an international destination requires a customs postage form, or more specifically, a customs declaration form. Even shipments sent to U.S. Territories or Military bases require customs forms in some cases. There are exceptions when it comes to traditional letters and postcards.

Why is my shipment still on hold? ›

This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey.

Your shipment may be on hold for several reasons: the recipient was absent, unknown or transferred, the delivery address is incorrect or incomplete, or the recipient refused the goods.

It usually means that the package has gone missing in a time frame in which it should have been delivered by USPS. The “investigation” could turn up a number of different things including that the package was lost en-route.

J&T Express has long aimed to provide customer-oriented and efficiency-based logistics services that leverage its unique selling propositions – agility, adaptability and people. These value propositions came to the fore just as the company launched its Singapore business in January 2020 when COVID-19 began to spread.

This resonates deeply with our values of building a caring, responsible and sustainable business." Messi, considered one of the greatest football players of all time, also expressed his excitement about the partnership. "We share many similarities in our passion and determination to never stop improving.

J&T International Launches "J&T One Packet" Small Parcel Delivery Service to Europe and North America. USA - English. Middle East - English.

In general, express shipping from China to the US can take between 1-5 days, depending upon the courier, selected shipping speed, and even the types of products you are sending.

J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm.

How big is J&T express parcel? ›

- Yes, we only accept up to 50 kilograms maximum on the weight of the package. For express shipments, items with length of more than 1.5 meters on one side will not be accepted.

Shopee provides shipping options with Shopee Supported Logistics and non-Shopee Supported Logistics partners. Shopee Supported Logistics partners include: Shopee Xpress also known as Standard Delivery. J&T Express.

Remarkably, within five years of launching, J&T surpassed long-standing Indonesian logistics company JNE to become the country's largest express delivery and logistics enterprise. In 2020, Jet Lee, the Sichuanese founder of J&T, made the decision to take the company to China for further expansion and development.

Integrity, share, service and responsibility are four basic values that been applied by J&T Express to achieve the ultimate package express delivery quality for customers. We are committed to serve each and every single shipment with honest and responsible.

Reliable air freight international delivery to access your global customers in over 220 countries and regions worldwide.

Our eCommerce shipping options

International Express parcels and packages are sent out worldwide, and senders can use our comprehensive tracking system to know where shipments are at any time.

How long does it take to ship from China to the USA? Rules of thumbs for lead times (in regular conditions) are 1-2 weeks for regular post, 3 days for air express freight, 8-10 days for air freight, and 30-40 days for ocean freight.

Ocean freight rates from China to The United States

Ocean Freight rates from China to the following ports in the USA: Port of New York US, Port of New Jersey US, Port of Baltimore US, Port of Savannah US, Port of Miami US, Port of Houston US, Port of Los Angeles US, Port of Long Beach US.