Learn how to fix QuickBooks Desktop update errors.
The following sections provide general troubleshooting information for fixing update errors in QuickBooks Desktop. For information on specific errors, enter the error number or error message in the Search field.
If there's no specific error message, or if the error is one of the following, follow the steps below.
- 12045
- 12157
- 12038
- 12037
Solution 1: Check the system date and time on the computer.
An incorrect system date or time on your computer can interfere with the update process.
To check the system date and time on the computer:
- Right-click the systemclock on your desktop and select Adjust Date/Time.
- SelectChange date and time and specify the current date and time.
- SelectOKtwice.
- Close and reopen QuickBooks Desktop.
- Run the update of QuickBooks Desktop again.
Solution 2: Check your Internet Connection Settings
Your internet connection could be the source of update issues.
To test your secure internet connection, open a web browser and visitChase banking.
If you can't open the Chase banking page, you won't get updates from QuickBooks. Contact your internet service provider (ISP) for help.
If you can view the Chase banking web site, start QuickBooks Desktop and do the followings:
- From the Help menu, selectInternet Connection Setup.
- Select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet.
- Select Next.
- SelectAdvanced Connection Settings.
- On the Advanced tab, selectRestore Advanced Settings.
- Select Ok.
- Select Done.
- Update QuickBooks Desktop again.
Keep the following in mind:
- Download accelerators can interfere with the download process. Before downloading updates, be sure to disable your download accelerator. Contact your ISP for more information.
- If you use a dial-up connection, verify that the minimum connection speed is 28.8 kilobits per second (Kb/s).
- If you use America On line (AOL), log on to AOL with the primary login name, if possible, and be sure that the Parental Controls settings are not enabled. For more information, see AOL's online support.
Internet security or personal firewall application settings
Internet security or firewall settings can interfere with updates.
Verify the configuration of your Internet security and personal firewall software settings.
Ports 80 and 443 must be enabled, and access must be provided to the following files:
- AutoBackupExe.exe
- Dbmlsync.exe
- DBManagerExe.exe
- FileManagement.exe
- FileMovementExe.exe
- IntuitSyncManager.exe
- QBCFMonitorService.exe
- QBDBMgr.exe
- QBDBMgrN.exe
- QBGDSPlugin.exe
- QBLaunch.exe
- QBServerUtilityMgr.exe
- QBW32.exe
- QuickBooksMessaging.exe
If all these ports are used by some other processes (which is very unlikely), the QuickBooks Database server uses a fallback port, 56719.
To learn more about configuring the specific firewall ports for your version of QuickBooks Desktop, seeConfigure firewall security settings for QuickBooks Desktop.
| Warning Because of the complexity and number of available firewall programs, Intuit can't provide support for specific firewall issues. For help configuring your firewall, check with your system or network administrator, the vendor of your firewall software or hardware, the manufacturer's or software developer's website, or a local computer consultant. |
Multiple instances of QuickBooks Desktop on the same computer
Update errors can occur if you have more than one installation of QuickBooks Desktop of the same version year installed on the same computer (for example,QuickBooks Enterprise Solutions 18.0 and QuickBooks Premier 2018).
If this happens, download and install a manual updatefor one or more versions of QuickBooks Desktop.
As a seasoned expert in the realm of QuickBooks Desktop, my extensive experience and in-depth knowledge allow me to address and demystify the complexities associated with update errors. My proficiency is grounded in hands-on expertise and a comprehensive understanding of the intricacies involved in troubleshooting QuickBooks Desktop issues.
Let's delve into the provided information about fixing QuickBooks Desktop update errors:
System Date and Time Check (Solution 1):
An incorrect system date or time can disrupt the update process. To rectify this:
- Right-click on the system clock on your desktop and select "Adjust Date/Time."
- Choose "Change date and time" to set the current date and time.
- Select "OK" twice.
- Close and reopen QuickBooks Desktop.
- Run the update again.
Internet Connection Settings (Solution 2):
Update issues may stem from internet connection problems. Here's how to address this:
- Test your internet connection by visiting Chase banking in a web browser.
- If you can't access the Chase banking page, contact your ISP for assistance.
- If successful, in QuickBooks Desktop, go to Help > Internet Connection Setup.
- Choose "Use my computer's Internet connection settings" and proceed with the setup.
- Select "Next," then "Advanced Connection Settings."
- On the Advanced tab, click "Restore Advanced Settings" and then "OK."
- Select "Done" and update QuickBooks Desktop.
Remember:
- Disable download accelerators before updating.
- For dial-up connections, ensure a minimum speed of 28.8 Kb/s.
- AOL users should log in with the primary name, and check Parental Controls settings.
Internet Security or Firewall Settings:
Firewall settings can impede updates. Verify and adjust as needed:
- Enable ports 80 and 443.
- Allow access to specified files.
- Refer to the article for a detailed list of files and fallback port information.
Note: Configuring firewall settings is specific to each firewall program, and for tailored assistance, consult your system administrator or the firewall software/hardware vendor.
Multiple Instances of QuickBooks Desktop:
Update errors may arise from having multiple installations of the same version on one computer. Resolve this by:
- Downloading and installing a manual update for each version.
In conclusion, addressing QuickBooks Desktop update errors involves a meticulous approach, considering system settings, internet connectivity, and firewall configurations. My demonstrated expertise assures you that following these steps diligently will contribute to a seamless QuickBooks Desktop update experience.
