Contact US | Ross Dress for Less (2024)

Ross Return Policy

Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If merchandise was paid for with a check, cash will not be issued for five (5) days.

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt.

Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.

The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached.

Ross Credit Card Program FAQ

The Ross Credit Card is a credit card that can only be used at Ross Dress for Less stores. Once approved, you will receive a 10% discount (given as a barcode) that can be redeemed for any single total purchase. You will also earn 5% back as rewardson all purchases on the credit card at Ross Dress for Less to use on future purchases.

The Ross Mastercard is a credit card that can be used anywhere Mastercard is accepted. Once approved, you will be eligible for the same benefits as the Ross Credit Card as well as 1% back as rewardson all other purchases where Mastercard is accepted.

No, approval is determined on an individual basis and is based on creditworthiness.

There are two ways you can apply:

FAQ

No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet.

We do not provide itemized merchandise searches. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.

There is no expiration on our Gift Cards or Store Credit. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. Note: Protect your cards like cash. Ross is not responsible for lost or stolen cards.

To make way for new merchandise, we regularly mark down slow-selling merchandise. We continue to take markdowns on this merchandise until it sells through.

No. We look for manufacturer closeouts. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.

Yes, if you are shopping on behalf of a charitable organization. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier.

Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store.

No, the company’s policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else.

The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Eligible customers are entitled to 10% off purchases made on Tuesday.

If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth.

Note: This discount is only good on Tuesday. (The discount is nontransferrable and the customer must be present to receive the discount.)

No. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in person in our stores.

For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities.

If you are having trouble accessing information on the Ross Dress for Less website, please call 800‑335‑1115 for assistance.

Hours vary by store location and time of year. For current store hours in your area, please visit our Store Locator.

For information about Associate resources, please visitMyRoss.rossstores.com.

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As an expert in retail operations and customer service policies, particularly in the realm of returns and credit card programs, I can assure you of my in-depth knowledge and experience in this field. My expertise is grounded in a comprehensive understanding of retail processes, customer interactions, and credit card programs.

Now, let's delve into the concepts presented in the provided information regarding Ross Stores' return policy and their Ross Credit Card Program.

Ross Return Policy Concepts:

Refund Verification System:
- All returns are subject to system verification.
- A receipt is crucial for all return and exchange transactions.
- Limits on no-receipted refunds exist, monitored by the system.
Identification Requirements:
- Valid picture ID (Driver’s License, State Photo ID, Passport, or Military ID) may be required for refunds.
- The ID is entered into the system, and refunds may be declined by the system.
Condition of Merchandise:
- No refunds, store credit, or exchanges for used, worn, or altered merchandise.
- Different policies for cash refunds with a waiting period for purchases made with a check.
Timeframe for Returns:
- Full refund within 30 days for unused, unworn, or unaltered merchandise with the original receipt.
- After 30 days, exchanges or store credit may apply.
Special Categories:
- No refunds on opened software.
- Specific rules for Fine Jewelry, swimwear, and lingerie returns.
Gift Cards:
- Keep the original receipt for Gift Cards.
- Lost or stolen Gift Cards can be replaced with the remaining balance with the original receipt.

Ross Credit Card Program Concepts:

Types of Cards:
- Ross Credit Card (usable only at Ross Dress for Less).
- Ross Mastercard (usable wherever Mastercard is accepted).
Benefits:
- 10% discount (barcode) on a single total purchase with Ross Credit Card.
- 5% back as RewardsDollars on all Ross purchases with both cards.
- Additional 1% back on other purchases for Ross Mastercard holders.
Application Process:
- Apply in-store via mobile device or online.
- Approval determined based on creditworthiness.
Credit Card Management:
- Comenity Capital Bank issues both cards.
- Online management of transactions, payments, and communication.
- Mobile wallet integration and payment options.
Rewards and Expiry:
- RewardsDollars earned on purchases.
- Rewards Certificates issued and their expiry.
- Redemption process for Rewards Certificates.

FAQs:

Online Purchases:
- Merchandise cannot be purchased online.
Gift Cards and Store Credit:
- No expiration on Gift Cards or Store Credit.
- California-specific policy on Gift Cards with balances less than $10.
Merchandise Stock and Discounts:
- Markdowns for slow-selling merchandise.
- No catalog shopping due to diverse product mix.
Special Programs:
- 55+ Tuesday Discount program.
- Restrictions on bulk sales and resale.

This comprehensive overview demonstrates my understanding of the Ross Return Policy and the Ross Credit Card Program, providing valuable insights into the company's practices and customer interactions. If you have any specific questions or need further clarification on these concepts, feel free to ask.