How-to
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Guest
Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.
Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circ*mstance, we can help:
- Read our Extenuating Circ*mstances Policy to check if you’re covered
- Make sure you have any required documentation available
- Cancel your stay or Airbnb Experience by selecting I have an extenuating circ*mstance
- Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case
Important: Claims must be submitted within 14 days of cancellation.
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