Cancel subscription (2024)

‎January 09, 202103:38 PM

I have been trying since October to cancel my subscription. I would like to know how I can sue Intuit for my monies account terrible customer service.

• QuickBooks Desktop

I wish I could make it better, @Gilrac011.

Let me offer help and share how you can cancel your QuickBooks Desktop subscription.

To start with, you can log in to your account management portal and look for your billing and subscription. Let me show you how.

1. Go tocamps.intuit.com.
2. Select QuickBooks Desktop.
3. UnderProduct and Services, select your subscription.
4. ClickDetails.
5. On theBilling Informationsection, selectCancel Subscription.
6. ClickSaveand Close.

In addition, here's an article you can read to learn more about this portal:Change your QuickBooks Desktop payment method.

But if you still wish to connect with us so one of our specialists can process the refund with conditions applied, you can do so by following the steps below:

1. Go toHelp.
2. SelectQuickBooks Desktop Help.
3. ClickContact Us.
4. UnderWhat can we help you with, selectSearch somethingelse.
5. On theTell us more about your questionfield, enterBilling and Subscription.
6. SelectSearch.
7. ClickMessageanAgent.

Lastly, I've also included this helpful article for guidance about the other account information you find in this portal:How to use the Customer Account Management Portal for QuickBooks Desktop?

If you have any other concerns, please let me know by leaving any comments below. I'll be here to lend a helping hand.

I am unable to log on to the correct account that I originally signed up for.

Thanks for the quick reply, @Gilrac011.

I appreciate you for sending the form with the driver's license to change the admin. And I'll point you in the right direction.

This is not the experience I want you to feel with our website and support. I'll take note of this problem and forwarded it to our higher to action on it.

As much as I want to resolve your concern as soon as possible, but I'm unable to that here in the Community. It is because this is a public assembly, and unable to pull your account.

With this, I'd still suggest communicating with our chat support. They have tools to change the admin on your account or cancel your account on your behalf.

Here's how:

1. Go to this link:https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.
2. Complete the required information.
3. HitSubmit.

Please contact them withinbusiness hoursto cater to your address promptly.

I've also added some articles about handling subscriptions, business information, and other related matters.

• Account management
• Manage your QuickBooks Desktop subscriptions and services

Let me know how the chat goes. I want to ensure this is overseen. I'll be waiting for a response.

@Gilrac011 STOP putting so much personal information on the internet. The ENTIRE world has access to this community and can and WILL try and scam you.

I get that you not only want, but NEED the money, as well as the help, but STOP putting yourself in a position to be scammed out of even more.

If you want to sue Intuit, contact an attorney.

Any resolution to this issue. Short of cancelling our credit card we have not been able to cancel the payroll subscription. We have not been in business since October of 2020 and still getting charged $45 each month. Tried cancelling but the log in information doesn't work and customer support is horrible.

It isn't the kind of experience that we want you to come across,Faith10.

As of now, I'd recommend reaching out to our Phone Support team so an agent can do a screen-share with you and verify the issue further.

You can contact our phone agents through the Help menu and then selecting QuickBooks Desktop Help.

You can also manage your account through the CAMPS page. I've added this reference as your guide:How to use the Customer Account Management Portal for QuickBooks Desktop?

I'll be around if there's anything that I can help. Keep safe!

Hi there, @DaverKittok.I appreciate you providing detailed information about your concern.

I'd love to pull up your account on my end and take care of this for you. However, the resources necessary to accomplish this are under our Desktop Customer Care Team. I see you've already contacted them about this issue. However, I suggest contacting them again. If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

To reach them, here's how:

1. Open QuickBooks.
2. Go to theHelpmenu at the top.
3. SelectQuickBooks Desktop Help.
4. TypeContact Usin the search box. Then, click onContact Usat the bottom.
5. Select the way you wish to connect with support.

You can also check out this link for more information on how to contact them:Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Please let me know if you have other concerns. I'm just around to help. Have a great day.

I have cancelled my subscription twice, using information given on this and other intuit help sites. I thought that I was clearly cancelled. I am being charged every month anyway. I see from this site that this is not uncommon. There is no direct phone number and today I was sent to a UK chat.

I was given poor information at the start of the subscription and that is part of the reason I am cancelling. I am throwing in the towel and blocking payment. I have never in my whole life done such a thing. Customer service and instructions on the website are terrible. I am lead to believe in a company of this size and stature, that Intuit is not concerned with their customers, and perhaps is happy to get an extra month or two of income from many of them.

i have a charge of 499.95 i need to cancelled and i cant find what company it belongs because i have 2 company

@Gilrac011wrote:

I have been trying since October to cancel my subscription. I would like to know how I can sue Intuit for my monies account terrible customer service.

Good afternoon, @mf638.

Thanks for chiming in on this thread. Allow me to provide you with some information.

You can see which account the charge is coming from through theCAMPS website. Don't worry. It's a simple process. Here's how:

1. Sign in to camps.intuit.com.
2. HitView your transaction history.
3. Choose a date range in theTime Perioddrop-down menu.
4. Press the order numbers to see specific details.

Once you got the details, I recommend contacting our Customer Support Team to get the account canceled. They have the tools to help fix this problem.

You can reach out to QuickBooks Community again if you need additional assistance. Simply clickreply,and I'll get back to you as soon as I can. Have a good one.

I have also tried to cancel several times and with no success. The last "person" I chatted with said my subscription was cancelled but I am still getting changed.

I expect to receive all of the back payment since the time I started trying to cancel.

Very frustrated.

Hi there, parrishcreative.

Thank you for visiting the QuickBooks Community. I appreciate you for sharing details on what you've done to fix your issue. Please know that we aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to experience.

I can see that you've already contacted our QuickBooks Support Team. However, I still recommend reaching them again. They have the tools to review your account and conduct screen sharing to help investigate why you're still getting charged about the QuickBooks subscription. They can also provide information about the refund process.

Please click this article to see the various information about the cancelation process:QuickBooks Desktop cancelation policies.

I'll be here if you have other concerns or questions. Let me know in the comment section and I'll get back to you. Take care.

I am so pissed I cant see straight---passed off to 5 different deparments---oh, thats online, oh thats this, oh thats USA, oh---pissed Friggin thieves...

1. same this is bull and i have been charged each month that i have not wanted this and this is frustrating when you call you get a robot to talk to.

Joining the thread to help with your concern about managing your account,933216.

Can you also tell us what subscription you're trying to cancel? In the meantime, I'll share these steps on how to cancel a QuickBooks Desktop subscription:

1. Log into your CAMPs account.
2. Select the QuickBooks Desktop Account you want to modify.
3. Proceed to the Products & Services area, then selectDetails beside the subscription that you want to cancel.
4. Verify this is the product or service you no longer need, then selectCancel Serviceunder Active
5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), selectContinue to cancel.
6. Confirm your cancelation by selectingCancel Now.

You will also be receiving an email notification about the cancellation that you've made. Additional details about making changes to your account are discussed here:

• Cancel Your QuickBooks Desktop Subscription
• Change, Manage or Update Your Intuit Account with CAMPs

I'd also like to add these intuit account-related articles for more references:

• Change Your QuickBooks Desktop Address or Phone Number
• Find Your QuickBooks Desktop Billing History

Don't hesitate to join us again or post more questions in the Community if you need anything else. We'll make sure to help you sort it out.

When you call intuit on the phone and get the robot service and they ask why you are calling tell them you want to speak to a human. It will then ask you if they can send you the information tell them NO. they will connect you to a human and he/she will cancel and do what else is needed quickly. You will get a confirmation email within a few minutes when it is done.

I need to cancel our desktop subscription now. How can I delete the card details on the QB desktop subscription?

Hi frozenland,

I can see how safer to have to delete the cards linked to your QuickBooks Desktop subscription.

Your bank details will be deleted after the cancellation. Once cancelled, you can go back to the CAMPS page to delete the card. For the detailed steps to cancel your QuickBooks Desktop subscription, you can browse this reference:Cancel Your QuickBooks Desktop Subscription.

For more resources in navigating account-related topics, you can check these links:

• Change Your QuickBooks Desktop Address or Phone Number
• Find Your QuickBooks Desktop Billing History

I'm just a post-away if there's anything that I can help with.