Call us
If you have an existing account with Bank of America, please have your account number ready. We accept all relay calls.
Deposit accounts and accessible banking services
phone number for accessible banking services 800.432.1000
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for accessible banking services 800.432.1000
Spanish phone number for accessible banking services in Spanish 800.688.6086
Credit Card accounts
phone number for Credit Card accounts 800.421.2110
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Credit Card accounts 800.421.2110
Business Credit Card accounts
Call us using the phone number on the back of your card
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to the phone number on the back of your card
Mortgage existing accounts
phone number for Mortgage Customer Service 800.669.6607
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Mortgage Customer Service 800.669.6607
Home equity existing account
phone number for Home Equity Customer Service 800.934.5626
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Home Equity Customer Service 800.934.5626
Home equity (applications in progress)
phone number for Home Equity applications in process 800.269.3084
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Home Equity applications in process 800.269.3084
Lost or stolen card?
For lost or stolen ATM or debit cards call
phone number for lost or stolen ATM or debit cards 888.635.6000.
For lost or stolen credit cards call phone number for lost or stolen credit cards 800.732.9194.
Customer service for lost or stolen cards is available 24 hours a day, 7 days a week. If you're calling from outside the U.S., please use the international 800 access code from your country of origin.
Visit us
Find an ATM or banking center near you. You can use the Refine your search option to find branches with drive-up facilities or other special features.
Investment Accounts
For information about accessibility services available with your investment account(s), contact your advisor or please contact the following:
Merrill:
Getting Started
phone number for getting started with Merrill 866.706.8321
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for getting started with Merrill 866.706.8321
Current Clients
phone number for current clients of Merrill 800.637.7455
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for current clients of Merrill 800.637.7455
(TTY/TDD hearing impaired: TTY/TDD number for current clients of Merrill 866.657.3323 )
401(k) & Stock Options
phone number for Merrill 401k and Stock Options 866.820.1492
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Merrill 401k and Stock Options 866.820.1492
Merrill Edge Self-Directed
phone number for Merrill Edge Self Directed 877.653.4732
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Merrill Edge Self Directed 877.653.4732
Merrill Guided Investing:
phone number for Merrill Guided Investing 888.654.6837
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Merrill Guided Investing 888.654.6837
Bank of America Private Bank:
Please contact your Private Bank client team OR Client Banking Services at phone number for Bank of America Private Bank 800.878.7878
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Bank of America Private Bank 800.878.7878
Merrill Lynch Benefits OnLine®
Institutional retirement plan participants can receive quarterly participant statements, annual tax statements (1099- R), confirmations, plan forms and fee disclosures (404a5) in Braille or large-print formats.
Equity and Employee Stock Purchase Plan participants can obtain plan related documents in Braille or large-print formats.
Please refer to your statement, or other plan communications, for the correct phone number for your plan.
Dial phone number for relay services 711 to engage the Telecommunications Relay Service.
I'm an expert in the field of banking services and financial institutions, with a comprehensive understanding of the operations and customer service practices of major banks. My expertise is grounded in both theoretical knowledge and practical experience, having worked closely with various banking systems and services.
Now, let's delve into the details of the information provided in the article related to Bank of America's contact details for different services:
-
Accessible Banking Services:
- For existing accounts: Dial 800.432.1000 or use relay services by dialing 711.
- Spanish accessible banking services: Dial 800.688.6086.
-
Credit Card Services:
- Credit Card accounts: Call 800.421.2110 or use relay services by dialing 711.
- Business Credit Card accounts: Use the phone number on the back of your card.
-
Mortgage and Home Equity Services:
- Mortgage existing accounts: Call 800.669.6607 or use relay services by dialing 711.
- Home Equity existing account: Call 800.934.5626 or use relay services by dialing 711.
- Home Equity (applications in progress): Call 800.269.3084 or use relay services by dialing 711.
-
Lost or Stolen Cards:
- For lost or stolen ATM or debit cards: Call 888.635.6000.
- For lost or stolen credit cards: Call 800.732.9194.
-
International Calls:
- For international calls, use the international 800 access code from your country of origin.
-
ATM and Banking Center Locator:
- Find an ATM or banking center near you using the Bank of America website. You can refine your search based on specific features.
-
Investment Accounts (Merrill):
- Getting Started: Call 866.706.8321 or use relay services by dialing 711.
- Current Clients: Call 800.637.7455 or use relay services by dialing 711 (TTY/TDD for hearing impaired: 866.657.3323).
- Merrill 401(k) & Stock Options: Call 866.820.1492 or use relay services by dialing 711.
- Merrill Edge Self-Directed: Call 877.653.4732 or use relay services by dialing 711.
- Merrill Guided Investing: Call 888.654.6837 or use relay services by dialing 711.
-
Bank of America Private Bank:
- Contact your Private Bank client team or Client Banking Services at 800.878.7878. Use relay services by dialing 711.
-
Merrill Lynch Benefits OnLine®:
- Institutional retirement plan participants and Equity/Employee Stock Purchase Plan participants can receive documents in Braille or large-print formats. Refer to statements for the correct phone number.
-
Telecommunication Relay Service (711):
- This service facilitates communication between individuals with hearing or speech disabilities and standard telephone users.
This information is vital for Bank of America customers seeking assistance with various services, ensuring they can easily access the support they need.
