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Schedule and manage your appointments online Small Business Merrill Lynch Home Loans The day of your appointment Telephone appointments
What is the benefit of scheduling an appointment online? Can I still go directly to my financial center and meet with an associate without making an appointment? What topics can I get help with at my appointment? My topic isn't listed here. Can I still make an appointment? What if I need assistance in a non-English language or with other assistance services? My financial center isn't listed. Why can't I make an appointment at my bank? How far in advance can I schedule an appointment? I don't see a day or time that works for me. Can I see days and times for other financial centers? Why do I need to provide some personal information for my appointment? I received a message that I can't schedule another appointment. How many appointments can I make online? How do I edit or cancel a scheduled appointment? What email address should I enter to find a previously scheduled appointment? I want to find a previously scheduled appointment using my confirmation number. Where can I find it?
Scheduling an appointment gives you the convenience of meeting with one of our specialists at a time that works for you. Having an appointment means you can:
Yes, you can visit a financial center without an appointment. Appointments are a time-saving benefit available to you.
All financial centers have associates who can help you with personal and small business financial needs. In addition, some locations have:
- Home Loans Specialists available to meet with you in person to discuss:
- Buying a home
- Refinancing a home
- Using the equity in your home
Note that appointments can't be scheduled for transactions that would typically be handled by a teller, such as depositing checks, making a withdrawal or balance inquiries.
Yes. If your specific need isn't listed, choose the topic that's most similar. Before you confirm your appointment, you can use the comments section to include more detail about what you'd like to discuss. Note that you may also schedule appointments for select services such as notary, medallion stamp and wire transfers.
The financial center will do its best to have an associate onsite who speaks the language or accommodate your request. However, if someone is not available at that financial center, we will try to provide a translator over the phone or accommodation services to assist with your appointment.
Appointment scheduling availability can be impacted by a variety of circ*mstances, and at times may be limited in some financial centers. While we work to make appointments available as often as possible, online appointment scheduling may not always be available at your preferred location. In circ*mstances where appointments are not available at your preferred location, phone appointments and self-service options remain available.
Banking, Investments and Small Business customers can schedule in-person appointments up to 12 months in advance. Home Loans customers can schedule in-person appointments up to 14 days in advance. Phone appointments can be made up to 14 days in advance for all customers.
Yes, simply select another location to see what days and times are available.
We ask for certain information that will help us provide more personalized service during your appointment. In order to protect your privacy, the information you provide will only be used in relation to this appointment. We also collect some information required by law.
You can schedule up to a total of 6 appointments, and up to 3 appointments in a single day.
To edit or cancel an appointment made online, visit Schedule an Appointment. To find an existing appointment, log in or enter your email address or confirmation number. Then choose the option to either edit or cancel the appointment.
To edit or cancel a previously scheduled appointment, enter the same email address you provided when you scheduled your appointment.
You can find your confirmation number in the confirmation email you received after you scheduled your appointment.
What is a Small Business Banker? I want to speak with a Small Business Banker. The financial center I selected doesn't have one. Do I need to choose a different location?
Small Business Specialists have proven expertise in evaluating small-business financial needs and matching those needs with Bank of America's world-class financial products and services. Their aim is to make it easier for small business owners to start, maintain and grow their business. They are uniquely trained and positioned to ensure that all of the capabilities and partnerships of Bank of America are readily available to help small business owners meet their goals.
Our Client Professionals are also able to assist with some small-business needs. However, if you prefer to speak with a Small Business Specialist, you'll need to choose a location with the Small Business Specialist icon in the list of financial centers.
What is a Merrill Financial Solutions Advisor? I want to speak with a Merrill Financial Solutions Advisor. The financial center I selected doesn't have one. Do I need to choose a different location?
As an employee of both Bank of America and Merrill Lynch, a Financial Solutions Advisor can help you create a strategy to pursue what matters most to you, including saving for large purchases, retirement, education and general investing, by incorporating solutions such as savings accounts with Bank of America or accounts holding investments such as stocks, bonds, ETFs and mutual funds, with Merrill Lynch.
Yes, if you'd like to speak in person, you'll need to choose a financial center that has a Merrill Financial Solutions Advisor; look for the icon in the list of financial centers. If you're comfortable meeting by phone, you may also schedule an appointment with a centralized specialist.
What is a home loans specialist? Where can I get home loan information online? I want to speak with a home loans specialist. The financial center I selected doesn't have one. Do I need to choose a different location? Can I speak with a home loans specialist now?
A home loans specialist can assist you with buying a home, refinancing a home, using the equity in your home for various purposes or quoting rates and fees. These specialists manage the end-to-end consumer home loans referral request, from taking an application to providing status throughout the home loan process.
You can find home loans calculators, ways to prequalify for a mortgage or apply for a home equity product, and information about the process of getting a home loan in our Home Loans section.
Yes, you can choose a different financial center that has a home loans specialist or you can select the Phone Appointment option on the How tab to have a home loans specialist call you.
Yes, you can speak with a home loans specialist without making an appointment at 800.579.9365.
When should I arrive at the financial center for my appointment? What forms of identification are acceptable when conducting business with the bank? What documentation should I bring if I need to make changes to an existing account? What type of documentation should I bring to adequately identify my business?
You can arrive for your appointment as scheduled and check in with the Lobby Leader. In the event that you are running late, we will hold your appointment for atleast 10 minutes, depending on the number of customers waiting to speak with one of our associates.
Two Forms of Valid Identification Required:
Bank of America requires two forms of valid identification for your upcoming visit to our financial center. Depending on the type of service you require or change to an existing account, the bank will require a photo ID in combination with a second form of ID for your account needs. Below is a list of acceptable identification:
Must have at least 1 photo ID:
US Citizen Accepted IDs:
- US Drivers License or US Driver's Permit
- US state-issued ID
- US Military ID Common Access Card (CAC)
- US Armed Services ID
- US Passport
Foreign Citizen:
- Non-US Passport
- US Permanent Resident Card
Used in combination with Photo ID:
Major Credit or Debit Card
- Bank of America debit card, ATM card, credit card, or charge card
- Credit card from financial institution (American Express, Visa, MasterCard, Novus/Discover)
- Retail credit card from a nationally, well-known retail company
- Debit/Check Card with a Visa or MasterCard logo from financial institution
Employment or Student ID Cards
- US college/university ID-validated with current term or school year
- US student ID card from a local high school validated for current school year
- US issued employment/work ID card or badge (with or without photo)
US or Foreign Alternate IDs:
- US Driver's License or driver's permit without photo
- US Department of State Diplomat Driver's License with photo
- US Department of State Diplomat ID with photo
- Foreign driver's license with photo (such as Canada, Mexico, Brazil, France, etc)
- US Issued Visa with photo (issued to non-US citizens)
- Foreign passport with photo
- Native American Tribal ID from a local reservation
- Mexican voter registration card with photo
Accepted for New Account Opening Only and With Primary Photo ID:
- Current property tax statement
- Driver's permit (temporary or beginner's) from any state without photo
- Physical Social Security Card which can be removed from any wallet, covers, etc.
- US Armed Services ID without photo
- State or local government issued conceal carry weapon license/permit
Depending on the type of change you would like to make to your existing account, the bank will require legal documentation that provides proof of the change in order to update the status of the account. Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center.
Refer to this list of frequently-made changes along with acceptable documentation to support each change.
Name/Legal Name of Entity
Note: If you are a co-owner or authorized user on the account, in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.
Personal:
- Marriage certificate
- Divorce decree (including name change)
- Adoption certificate
- Legal court order of name change
Business:
- Legal documentation for the business showing that the name is changing and the effective date
- Articles of Incorporatoin
- Certificate of Good Standing
- Partnership Agreement
Date of Birth
- Birth certificate
- Driver's license
- Passport
Identification Number
- Social Security card
- Employer Identification Number (EIN) documentation
Evidence of Legal Status (business)
- Business: Official documentation that the business entity exists, such as corporate formation documents or articles of incorporation, partnership agreements or trust documents
Expiration Date of ID
Newer or updated information, such as:
- Driver's license
- Passport
- Business license
- Certificate of good standing
- Partnership agreements
- Trust documents
- Articles of Incorporation
Country of Citizenship
- Birth certificate
- U.S. Citizenship Declaration
- Passport
Place of Legal Formation
- Official documentation that the business entity exists, such as corporate formation documents or articles of incorporation, partnership agreements or trust documents
Legal Entity Type
- Evidence of legal status (for example, partnerships should present partnership agreements, trusts should provide trust documents, and corporations should present corporate formation documents or articles of incorporation)
Depending on the type of business you are representing, you will be required to present some or all of the documents that are applicable.
Sole Proprietor
- Fictitious Name Certificate or Trade Name (or equivalent document) OR
- Business License (if required)
Limited Liability Corporation
- Articles of Organization or Certificate of Organization
- Fictitious Name Certificate or Trade Name (or equivalent document)
- Certificate of Registration from State of CA if LLC formed outside of CA
Association
- Articles of Association (in states where required) or bylaws
- IRS Ruling letter of tax exemption (for nonprofits)
Partnership
- Partnership Agreement
- Fictitious Name Certificate or Trade Name (or equivalent document)
Limited Partnership
- Partnership Agreement or Certificate of Limited Partnership (or equivalent document)
- Fictitious Name Certificate or Trade Name (or equivalent document)
Limited Liability Partnership
- Partnership Agreement or Statement of Qualification of Limited Liability Election Form or Certificate of LLP (or equivalent document)
- Fictitious Name Certificate or Trade Name (or equivalent document)
Foreign Companies
- A U.S. state issued Foreign Corporation Application or Foreign Corporation Qualification or equivalent document showing the business has U.S. permission to act within the U.S.
- U.S. organizing documentation proving formation in the U.S. and proof of a U.S. presence.
What is a phone appointment? If I schedule a phone appointment, who will call me? If I set up a phone appointment, will I receive unrelated marketing calls?
A phone appointment offers the same level of expertise as an in-person appointment. You just let us know what you want to talk about, and we'll call you at your convenience.
You will be called by an associate who specializes in the topic that you want to discuss.
Your request for a phone appointment is specific to the inquiry you are making. The bank does not use your appointment request as a broad authorization to receive marketing calls.
Secure area
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. You should review any planned financial transactions that may have tax or legal implications with your personal tax or legal advisor.
Securities products are provided by Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S", or "Merrill"), a registered broker-dealer, registered investment adviser, Member SIPClayer, and a wholly-owned subsidiary of Bank of America Corporation. MLPF&S makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation.
Bank of America Private Bank is a division of Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Trust and fiduciary services are provided by Bank of America, N.A. and U.S. Trust Company of Delaware. Both are indirect subsidiaries of Bank of America Corporation.
Insurance Products are offered through Merrill Lynch Life Agency Inc. (MLLA), Bank of America, N.A. and/or Bank of America Insurance Services, Inc., all of which are licensed insurance agencies and wholly-owned subsidiaries of Bank of America Corporation.
Banking, credit card, automobile loans, mortgage and home equity products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.
Investment and insurance products:
| Are not FDIC insured | Are not Bank Guaranteed | May Lose Value |
| Are not Deposits | Are Not Insured by Any Federal Government Agency | Are Not a Condition to Any Banking Service or Activity |
Banking products are provided by Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Banking, mortgage and home equity products offered by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. Equal Housing Lender 
. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.
© 2023 Bank of America Corporation. All rights reserved.
As an expert in banking services and customer appointment scheduling systems within financial institutions, I can confidently provide insights into the various concepts outlined in the article related to Bank of America's appointment scheduling system and the services it offers to its clients.
Firstly, Bank of America's appointment scheduling system offers customers the convenience of scheduling appointments online for various services, such as personal banking, small business consultations, home loans, and investment advice.
The key concepts covered in the article include:
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Appointment Scheduling Benefits: Scheduling appointments online provides the advantage of preparing in advance for meetings, ensuring a specialist is available, and avoiding the need to directly communicate with an associate to set up the appointment.
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Service Offerings: Bank of America provides services for personal and small business financial needs, including financial consultations, home loans, investment discussions, and more.
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Appointment Details: Customers can schedule appointments up to 12 months (for banking, investments, and small business) or 14 days (for home loans) in advance. Additionally, they can schedule phone appointments within the same timeframe.
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Appointment Management: Customers can schedule up to six appointments and edit or cancel appointments online through the appointment scheduling portal.
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Specialist Availability: Availability of specialists might vary depending on the location, and customers may need to select another location to find specialists like Small Business Bankers, Merrill Financial Solutions Advisors, or Home Loans Specialists.
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Documentation and Identification: Customers are required to bring specific forms of identification (such as photo IDs) for conducting various banking transactions or making changes to their accounts.
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Phone Appointments: Bank of America offers phone appointments with specialists tailored to customers' specific needs, ensuring the same expertise as in-person appointments. Importantly, requesting a phone appointment doesn't lead to unrelated marketing calls.
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Legal and Financial Disclaimer: The article includes disclaimers about risks involved in investing, products offered by different Bank of America subsidiaries, and the importance of consulting personal advisors for financial and legal implications.
Overall, Bank of America's appointment scheduling system is designed to provide customers with a convenient and tailored approach to accessing a range of banking services, from basic transactions to complex financial planning, while ensuring the security and privacy of their information throughout the process.
