24 Hospitality Job Interview Questions & Answers | An Insider's Guide (2024)

THE SKILLS AND QUALITIES NEEDED TO WORK IN THE HOSPITALITY INDUSTRY

You need a variety of different skills and qualities to be able to work effectively in any job role within the hospitality industry. You must be a quick learner and a fast worker. Speed is essential in the hospitality industry, and you must always strive to deliver the best customer service possible. Without the customer there would be no business, so you have to make their experience an enjoyable one, and one they would willingly recommend to their friends or family. You must have a cheery and positive attitude, be able to work alongside anyone regardless of their background or experience and be able to respond to challenges quickly and decisively. You also need an adaptable approach to work, be willing to carry out your duties safely and in line with company procedures, be flexible in terms of the hours you can work, and always represent the business in a positive and professional manner.

A LIST OF THE DIFFERENT JOB ROLES AVAILABLE IN THE HOSPITALITY SECTOR

The following list of jobs is available all year round within the hospitality industry. Whilst each of the jobs listed are unique, the skills and qualities required are similar.

• Concierge
• Hospitality Staff (Waiter/waitress)
• Server
• Kitchen helper
• Cruise Ship Attendant
• Hospitality Operations Supervisor
• Front Desk Associate
• Front Desk Supervisor
• Customer Service Assistant
• Hotel Clerk
• Hotel Receptionist
• Reservationist
• Sous Chef
• Hospitality Manager
• Reservations Agent
• Guest Relations Hospitality Manager
• Event Planner
• Hospitality Associate
• Banquet Manager
• Resort General Manager.

The following 5 short but vital tips will help you to excel in any job interview within the hospitality sector. As you are probably already aware, customer service and availability are at the top of the list when it comes to the hiring manager’s interview score sheet, so make sure you excel in these areas during your job interview!

HOSPITALITY JOB INTERVIEW TIP #1

Consider carefully the maximum number of hours you can work before you attend your hospitality job interview. If you can work unsociable hours, including evenings and weekends, the greater chance of success you will have.

HOSPITALITY JOB INTERVIEW TIP #2

You must wear a smart, clean, and professional outfit to your hospitality job interview. Standards and cleanliness are vital in this sector, so make sure you wear a smart outfit to your interview that shows you fully understand how important these are.

HOSPITALITY JOB INTERVIEW TIP #3

During your hospitality interview, refer to the importance of health and safety, and the ability to follow food hygiene procedures at all times within your work.

HOSPITALITY JOB INTERVIEW TIP #4

Before you attend your hospitality job interview, think of a situation you have been in where you previously provided excellent customer service and also worked as part of a team. You will be required to answer several behavioral questions during your interview that assess your ability to perform to the highest standard possible in respect of teamwork and customer service.

HOSPITALITY JOB INTERVIEW TIP #5

At the end of your hospitality job interview, you will have the chance to ask several questions of your own. Here are 3 smart questions to ask the hiring manager:

Q1. What would you need me to concentrate on in the first 30 days of starting work?

Q2. Is there an opportunity to work extra hours within this role?

Q3. What can I do in this role to help you beat your closest competitors?

DOWNLOAD RICHARD MCMUNN’S 24 HOSPITALITY JOB INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE BELOW!

I have an interview tomorrow 🙈

UPDATE: I got the job offer.
THANKS Richard 👍

Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.

I have an interview I'm so nervous 😭

Update: I GOT THE JOB

Thank you so much! I went today and got the job on the spot!

THANK YOU SO MUCH! VERY INSIGHTFUL ✨

Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

Thank you so much..i have an interview later...it helped a lot to boost my confidence.

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

The complaint steps literally saved me for my interview earlier, thank you!!:)

This is excellent !!

This is so helpful. Thank you so much for the tips and advice!

I got the job! Thank you!!

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