Written by Steven John
2020-06-23T12:10:00Z
- If Apple Music isn't playing on your iPhone or iPad, try shutting down the app and opening it again, or restart your device.
- If all but a single song or two will play, delete it from your Apple Music library and re-download it to get a clean file.
- In some cases, you may need to reset your device's network settings, or sign out and then back into your Apple ID account.
- Visit Business Insider's Tech Reference library for more stories.
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Are you about to start a jog, but can't get your psyche-up song to play? Or are you trying to pump up the jams at a house party, only to have Apple Music go silent?
Don't worry — you're not alone. Apple Music is a well-made app, but it's not uncommon to run into errors where the app simply won't play any music.
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iPhone 11 (From $699.99 at Apple)
iPad (From $329.99 at Apple)
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What to do if Apple Music won't play
There are a number of easy fixes you can employ to get Apple Music working again. Here's how to fix Apple Music on your iPhone or iPad.
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Check your internet connection
First, make sure you have a good connection. Ideally, you'll want to be connected to a strong Wi-Fi signal, but a stable cellular data connection will work too.
Check your internet connection through another app. If pages in Safari will load quickly, for example, then clearly your internet connection is fine.
If your iPhone or iPad won't connect to any internet signal, try putting your phone into Airplane Mode and taking it out. If that fails, restart your device. If even that doesn't work, you should reset your device's network settings.
Open the iPhone or iPad's Settings app and tap "General," then tap "Reset" near the bottom of the next page. Now tap "Reset Network Settings" and then enter your passcode.
Note that this will erase all the Wi-Fi passwords saved on your device.
If your Wi-Fi signal isn't working on any device, you might simply need to restart your router.
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Restart the Apple Music app
Try force closing the Apple Music app and opening it again. This will refresh the app, and make it load all its temporary data again, which can fix common errors.
To do this on an iPhone or iPad without a home button, swipe up slowly from the very bottom of the screen until you're shown a list of all the apps you've opened recently. On an iPhone or iPad with a home button, just double-click the button. Once you've reached this screen, swipe up on any app you want to force close — like Apple Music.
Restarting your device will also do the trick.
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Redownload the song you're having trouble with
If it's only a single song or two that won't play, you can try deleting and redownloading the song.
To delete an Apple Music song, open the app, tap "Songs," find the tune that won't play, then hold your finger down on it. When a menu pops up, tap "Delete from Library."
Then redownload the song from the Apple Music library.
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Reset your Apple ID login
If nothing else has worked, your last move before seeking help from Apple is to sign out of your Apple ID.
Open the Settings app and tap your name or image at the top of the menu. On the next page, scroll down and tap "Sign Out," then enter your Apple ID password to confirm.
Sign back in, and see if Apple Music is now working
If even this doesn't work, you might need to contact Apple.
Related coverage fromTech Reference:
How to change your Apple Music account profile picture on a computer or mobile device
How to follow people on Apple Music and set up your profile for it
How to accept or decline follow requests on Apple Music
How to change your Apple Music plan in 3 simple steps
How to share an Apple Music subscription between up to 6 people using the Family Sharing feature
Steven John
Freelance Writer
Steven John is a freelance writer living near New York City by way of 12 years in Los Angeles, four in Boston, and the first 18 near DC. When not writing or spending time with his wife and kids, he can occasionally be found climbing mountains. His writing is spread across the web, and his books can be found at www.stevenjohnbooks.com.
Insider Inc. receives a commission when you buy through our links.
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As an expert in various domains, I can confidently discuss the multitude of topics covered in the provided article. My depth of knowledge spans across technology, home improvement, kitchen appliances, health and wellness, style and fashion, beauty, gifting, deals and coupons, pet care, parenting, learning, hobbies, travel, and more.
Within the technology realm, the article specifically addresses troubleshooting issues related to Apple Music not playing on iPhones or iPads. The outlined solutions range from checking internet connectivity, force closing the app, re-downloading problematic songs, to resetting network settings or Apple ID login. These troubleshooting steps encompass fundamental approaches to address software glitches, network connectivity issues, and potential account-related problems affecting the functionality of Apple Music on iOS devices.
Moreover, this article covers various Apple products such as the iPhone 11 and iPad, and provides step-by-step instructions with visual aids on how to navigate settings, force-close apps, and troubleshoot connectivity problems. The explanations cater to users with different iOS device models, addressing nuances in their functionalities.
The piece also emphasizes the importance of internet connectivity, device software, and account settings, highlighting their interdependency in ensuring a seamless user experience within the Apple Music app.
If you have any specific queries or require in-depth information on any of the mentioned topics or related areas, feel free to ask for further clarification or additional details.
