What is the "pending" status for a reservation? - Airbnb Help Center (2024)

FAQs

What is the "pending" status for a reservation? - Airbnb Help Center? ›

Sometimes a reservation will be "Pending" if you've booked a place to stay but you haven't completed the identity verification process. In this case, you'll have 12 hours from the time you booked to complete identity verification, otherwise the reservation will be automatically canceled.

When you'll hear from them. Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

Some or all of the dates are now blocked on your calendar. Availability settings (ex: preparation time, advance notice, or minimum/maximum date settings) may interfere with a trip request. Airbnb can block your calendar if you haven't provided all the information required for your account.

To check it, either find the message thread with the Host in your inbox, or go to Trips and click or tap Show more trip plans, then Show details. A Confirmed status means you're good to go! You'll receive an email saying so, along with a text (SMS) and a push notification if you have those set up.

As long your reservation status is still Pending, you can withdraw your request and send a new one: Just go to your message thread with the Host and select Withdraw request, or you can go to Trips and cancel a pending trip request. After that, simply send a new request with your updated details.

Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

Booking Protection Guarantee

In the unlikely event a Host needs to cancel your booking within 30 days of check-in, we'll find you a similar or better home, or we'll refund you.

Airbnb cancellations, recapped

A host can cancel your reservation with little notice. In these circ*mstances, ensure that you notify Airbnb immediately with the reason for cancellation being that your host needs to cancel.

(844) 234-2500

Airbnb / Customer service

If you're a Host and your guest wants to change their reservation, you'll need to approve it if: It's before the trip, but less than 30 days before the check-in date. The trip has started, but it's less than 30 nights before the checkout date. The guest is changing the check-in date, or extending the reservation.

How do I confirm my reservation? ›

When you book an Airbnb Experience, we'll send you a booking confirmation via email. Having trouble finding it? Try checking your spam folder.

Will Airbnb refund you if you get scammed? Yes, with Aircover, Airbnb will refund you if you choose not to book a similar rental in these instances: If the host cancels your booking within 30 days of check-in. If you can't check in to the Airbnb and the host can't help.

Sometimes a reservation will be "Pending" if you've booked a place to stay but you haven't completed the identity verification process. In this case, you'll have 12 hours from the time you booked to complete identity verification, otherwise the reservation will be automatically canceled.

Everywhere except India, if the Host accepts your request, you'll be charged for the reservation. If they decline or don't respond within 24 hours, there's no charge and you'll be free to book a different stay instead. For guests paying in Indian rupees, you'll be charged for the reservation when you request to book.

Thank you for contacting (NAME OF PROPERTY). I am afraid the dates you have requested have already been booked: (DATE REQUESTED). However, I'd like to suggest the first available period from (OPTIONAL DATE) as an alternative.

Haven't heard back? Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try reaching out to other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don't end up double-booked.

You can verify your identity in your account settings by submitting a photo of your government ID. You can do this when setting up an account—or when updating your account details.

The pros of Airbnb include affordability, local experience, more amenities than a standard hotel room, access to unique spaces, and the ability to connect with helpful hosts. The cons of Airbnb include a lack of standards, risky situations, no hotel services, paying in advance, and varying cancellation policies.

Before a reservation

You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).

Is there a limit to how many times you can cancel Airbnb reservation? ›

Account suspension and deactivation. If you cancel 3 or more reservations within a year, we may suspend or deactivate your listing.

The host pays a flat rate of 3% of the total booking cost and the guest pays a percentage of their reservation fee (this is somewhere between 5-20% depending on the length of stay, the location, and the cost of the reservation to start with).

Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

So, is booking an Airbnb last minute cheaper? We recommend a middle path: Booking neither many months in advance nor a few days before check-in, but somewhere in between. This offers the lowest typical rates, according to our data. Keep in mind that this rule of thumb won't apply in every situation.

If your guest cancels (either before or during a trip), they'll be automatically refunded according to your cancellation policy. If your guest is owed a refund, that amount is deducted from future payouts until the full amount is collected. To find your updated payout amount, go to your Transaction History.

Contact Neighborhood Support

Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

Starting today, any Airbnb user who has selected English as their primary language in-app can access the Urgent Support Line anywhere in the world, and connect with specialized support agents who are standing by 24/7 to assist should an urgent issue arise.

When you have a confirmed reservation, you'll have your Host's email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.

You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.

Guests who cancel will receive an automatic refund if your cancellation policy permits it. Even if it doesn't, they may qualify for a refund under our Rebooking and Refund Policy, or if there's an extenuating circ*mstance.

How do I politely decline an inquiry on Airbnb? ›

Thank the potential Airbnb guest for their inquiry and apologize for not having the property available at their requested time. If you feel that you need to give a reason for your refusal, do so, but keep it short and professional.

If anything, you can always call to have your reservation confirmed with the confirmation number. For the most part, the booking agent will always give you a confirmation number, but if they don't, ask them for it right then. Save it in a note somewhere, even if you email it to yourself.

It is a unique number that is assigned to every booked train ticket on Indian Railways. PNR Status shows the current status of booked train tickets i.e. whether it is confirmed, waitlisted or RAC (Reservation Against Cancellation).

A confirmed reservation refers to a written statement from a transportation company, hotel, rental agency, or other service provider confirming that it has received a request for a reservation and will honor it.

When you must message a Host. Unless you've found an Instant Book listing, you'll have to request that the Host accept your stay. At the Confirm and pay stage of your request, you'll need to include a brief message about why you're traveling and when you'll check-in.

The Airbnb verification process requires guests to provide their address and legal name, or a government-issued photo ID, such as a passport, driver's license, or visa. Guests may be asked to upload a new photograph of themselves if Airbnb deems it necessary.

Your payment method will be charged as soon as your reservation is confirmed (excluding security deposits). This applies for Instant Book, too. No matter how far in advance you book, the Host doesn't receive payment until 24 hours after your scheduled check-in.

Absolutely. You can get scammed on Airbnb just like almost anywhere else money changes hands. In 2022, Airbnb generated $1.9 billion in net income. With that kind of cash floating around, there are bound to be scammers, though the number of scams that are specific to Airbnb isn't clear.

If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

In small claims court, Airbnb can be sued for $10,000 in their home state of California. However, since they operate in every state, they can be sued locally for as much as $20,000 based on the small claims limit in that state. Guests have sued AirBnb for: Failure to Refund.

Why is my reservation pending? ›

A pending reservation has not charged your card on file and is not a set-in-stone reservation. You have sent the owner a booking request and the owner needs to accept the reservation on their end. This will stay in pending status until either the owner accepts the request or the request expires after 24 hours.

When you'll hear from them. Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

Sometimes a reservation will be "Pending" if you've booked a place to stay but you haven't completed the identity verification process. In this case, you'll have 12 hours from the time you booked to complete identity verification, otherwise the reservation will be automatically canceled.

In most cases, your refund amount depends on your reservation's cancellation policy and when you cancel. You can find the refund amount and cancellation policy specific to your reservation by starting to cancel your stay or your Experience.

Airbnb listings are about the person, not the property. That means if you buy someone's Airbnb, you have to start over on Airbnb. You will have no reviews - and if you're selling, you will need to cancel all reservations after the close date.

There are a few exceptions. If your trip request isn't accepted by the Host or expires without a response, there's no cost for the reservation. For a monthly stay (28 nights or more), you'll be charged a first month payment and the rest will be collected in monthly instalments.

Importance of reservation for guests: Ensures room on arrival – A guest who makes prior reservation is ensured of the required type of room and number of rooms for his entire stay in the city.

An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!

What happens next? If you booked instantly, you're good to go. If you sent a request, your Host will typically respond within 24 hours. In the meantime, we may ask you to verify your identity—as this helps us to ensure the safety of our community.

Your response rate measures how consistently you respond within 24 hours to guest inquiries and booking requests. You can find your response rate from the last 365 days by clicking on the Progress tab, then clicking Basic Requirements. Your acceptance rate measures how often you accept or decline reservations.

Can Airbnb cancel my reservation last-minute? ›

If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. If the reservation is canceled more than 48 hours, and 30 days or less, before check-in, the fee is 25% of the reservation amount.

Confirmed. The trip request was accepted, either by the Host or automatically via Instant Book. Airbnb has collected payment.

Rarely is there ever a way to dodge this harsh reality. Until now. While rejection undoubtedly runs rampant on Airbnb (and not just from the hosts), there are several tactics to almost guarantee you don't get dubbed a “persona non grata” next time you're booking a getaway.

Airbnb says that fewer than 0.1% of stays result in a reported safety issue, but with more than 200 million bookings a year, that's still a lot of trips with bad endings. Only the most serious problems are transferred to the internal safety team.

While Airbnb doesn't typically do any type of background check or credit screening, their terms of service make it clear that Airbnb reserves the right to do so. However, it's not common for this policy to be enforced.

If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay.

Before we get into exactly how to decline bookings, let's review some of the most common reasons why Airbnb hosts decline bookings: Scheduling conflicts. Sometimes hosts forget to update their calendars. They may have to then decline dates for which their properties should have been marked off as unavailable on Airbnb.

Guests who cancel will receive an automatic refund if your cancellation policy permits it. Even if it doesn't, they may qualify for a refund under our Rebooking and Refund Policy, or if there's an extenuating circ*mstance.