What is the difference between a 'locked' and a 'closed' account? (2024)

Closed mail will bounce & login disabled.

Locked mail will be delivered & login disabled.
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Active - Normal status for a mailbox account. Mail is delivered and users can log into the client interface.

LockOut - Users who try to log in and do not enter their correct password are locked out of their account after a specified number of consecutive failed login attempts. An accountÂ’s status is automatically changed to Lockout. How long the account is locked out is set by COS or Account configuration, but you can change the lockout status at any time.

Maintenance - When a mailbox status is set to maintenance, login is disabled, and mail addressed to the account is queued at the MTA. An account can be set to maintenance mode for backing up, importing or restoring the mailbox.

Locked - When a mailbox status is locked, the user cannot log in, but mail is still delivered to the account. The locked status can be set, if you suspect that a mail account has been hacked or is being used in an unauthorized manner.

Closed - When a mailbox status is closed, the login is disabled, and messages are bounced. This status is used to soft-delete an account before deleting the account from the server. A closed account does not reduce the account license count.

What is the difference between a 'locked' and a 'closed' account? (2024)
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