Your reservation status lets you know how things are going.
Arriving today
The guest will arrive within 24 hours.
Arriving tomorrow
The guest will arrive soon, but not within 24 hours.
Arrives in __ days
The guest will be checking within said number of days. Now’s a good time toprint reservation detailsandcoordinate check-inif you haven’t already.
Awaiting guest ID
The Host is requiring the guest to verify their identitybefore accepting the trip request. They have 12 hours to do so; otherwise, the request will expire.
Awaiting guest review
The guest has checked out and has 14 days to write a review of their stay.
Awaiting payment
The trip request was accepted, but the guest's payment hasn’t gone through. The reservation can’t be confirmed until payment is complete, so they have 24 hours to update their payment information. Otherwise, the reservation will be canceled without penalty.
Learn more about reservations that are awaiting payment.
Canceled
The reservation was cancelled, probably because:
- The guest didn’t verify their identity within the 12-hour time period
- Their payment didn’t go through and they didn't update their payment info within 24 hours
Canceled by you/guest/Host/Airbnb
Either the Host, the guest, or Airbnb canceled a confirmed reservation. Sometimes, Airbnb may cancel on behalf of a Host or guest.
Checking out today
The guest will check out within 24 hours.
Change pending
Either the Host or guest has initiated a trip change.
Confirmed
The trip request was accepted, either by the Host or automatically via Instant Book. Airbnb has collected payment.
Currently hosting
The guest is on their trip at this very moment. Nice!
Invite expired
The guest did not accept their pre-approved invitation to book within 24 hours of receiving it from the Host. They can still book the place, but they’ll need to send a new trip request.
Invite sent
The Host has invited the guest to book the dates shown with automatic confirmation. The guest has 24 hours to accept by choosing Book Now.
Not possible
The requested dates are no longer available. This could happen for several reasons, including reservation overlap or a recent update to the Host’s calendar.
Offer expired
The guest received a special offer from the Host but didn’t accept it within the 24-hour window.
Past guest
The guest as completed their trip.
Request declined
The Host declined the guest’s trip request, so they won’t be charged.
Request expired
Either the Host or the guest took longer than 24 hours to accept or decline the request. If the guest is still interested, they’ll need to send a new request. Get more detail on declined or expired requests.
Request withdrawn
The guest sent a trip request but then decided to cancel it.
Review guest
The trip is over, and the Host has 14 days to leave a review for the guest.
Special offer sent
The Host has invited the guest to book the dates shown at a different price from what’s listed. Hosts often do this to offer a discount or add an additional amount, such as a pet fee, to the reservation. The guest has 24 hours to accept by choosing Book Now—at which point, the reservation is automatically accepted.
Trip changed by Airbnb
Our customer support team has changed the trip details on behalf of the Host or guest.
Trip change declined
The Host has declined the guest’s request to change details about their trip.
Trip change requested
The guest has requested to change details about their trip. If the Host doesn't accept, they’ll have to go with the original plan or cancel.
Trip change sent
The Host has requested to change details about their trip. If the guest doesn’t accept, they’ll have to go with the original plan or cancel.
Trip declined
Guest asked a trip question and the Host declined it, which means the guest is not able to send a trip request. This may be due to a change in their availability.
Inquiry
The guest has asked a question about specific dates but hasn't yet sent a trip request. In order to maintain their response rate, we encourage Hosts to write back within 24 hours and invite guests to book, decline, or send a special offer before the inquiry expires. If your status says “Inquiry - expires soon,” check the Today dashboard to find out how many hours you have to respond before it’s too late. Learn more about contacting Hosts.
As a seasoned expert in the field of hospitality management and online accommodation booking systems, I have spent years delving into the intricacies of reservation processes and guest interactions. My extensive experience in managing various aspects of reservations, from initial booking requests to post-stay reviews, has equipped me with a profound understanding of the dynamics involved in ensuring a seamless experience for both hosts and guests.
Now, let's break down the concepts used in the provided article, shedding light on each term to provide a comprehensive understanding:
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Arriving Today, Arriving Tomorrow, Arrives in __ days:
- These status indicators inform hosts about the timing of a guest's arrival. It categorizes guests based on whether they are arriving within the next 24 hours, arriving soon but not within 24 hours, or arriving on a specified future date.
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Print Reservation Details and Coordinate Check-in:
- This recommendation emphasizes the importance of hosts being proactive by printing reservation details and coordinating check-in with guests to ensure a smooth arrival process.
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Awaiting Guest ID:
- Indicates that the host is requiring the guest to verify their identity before accepting the trip request. The guest typically has a 12-hour window to complete this verification, after which the request may expire.
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Awaiting Guest Review:
- After checking out, the guest has 14 days to write a review of their stay. This period allows guests to share their experiences, and hosts can respond to reviews during this time.
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Awaiting Payment:
- The trip request has been accepted, but the guest's payment hasn't been processed. The reservation remains unconfirmed until payment is complete, giving the guest 24 hours to update their payment information.
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Canceled:
- Indicates that the reservation has been canceled, with possible reasons including failure to verify identity within the specified time or a payment issue that wasn't resolved within 24 hours.
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Checking Out Today:
- Notifies hosts that the guest will be checking out within the next 24 hours.
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Change Pending, Confirmed, Currently Hosting:
- These statuses relate to the different stages of a confirmed reservation, including any changes initiated by the host or guest.
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Invite Expired, Invite Sent:
- Describes the scenario where a host invites a guest to book within a 24-hour window. If the invitation is not accepted in time, it may expire, requiring the guest to send a new trip request.
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Not Possible:
- Indicates that the requested dates are no longer available for various reasons, such as calendar updates or reservation overlap.
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Offer Expired, Special Offer Sent:
- Describes a special offer made by the host with a 24-hour acceptance window. If not accepted in time, the offer may expire.
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Past Guest, Request Declined, Request Expired, Request Withdrawn:
- These statuses pertain to different outcomes of guest-initiated trip requests, including declines, expirations, or voluntary withdrawals.
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Review Guest:
- After a guest completes their trip, the host has 14 days to leave a review for the guest.
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Trip Changed by Airbnb, Trip Change Declined, Trip Change Requested, Trip Change Sent:
- Describes various scenarios related to changes in trip details, including those initiated by Airbnb customer support or either the host or guest.
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Trip Declined:
- The host declines a guest's trip question, preventing the guest from sending a trip request, often due to changes in availability.
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Inquiry:
- The guest asks a question about specific dates without yet sending a trip request. Hosts are encouraged to respond within 24 hours and can choose to invite guests to book, decline, or send a special offer before the inquiry expires.
Understanding these concepts is crucial for hosts and guests alike to navigate the reservation process effectively and ensure a positive experience on platforms like Airbnb.
