TurboTax® Online 2023-2024 | Learn How It Works (2024)

HOW TURBOTAX ONLINE WORKS

File your taxes with confidence

Answer a few easy questions, import your slips directly from the CRA, and TurboTax Online does the rest.

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Step-by-step guidance to file your taxes online

Step 1:

Answer a few questions about yourself

Answer a few simple questions about your tax situation and TurboTax will add the right forms to your return.

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Step 2:

Import your tax slips

Autofill your return in minutes by importing your tax information directly from the CRA.

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Step 3:

Find tax-saving opportunities

TurboTax searches for 400+ credits and deductions to ensure you get your maximum refund*.

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Why TurboTax Online?

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Simple tax returns are free

Simple tax situation? TurboTax Online has you covered. File your simple tax return for $0.

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Easy-to-use tax software

First time filing your taxes? Just answer a few easy questions and TurboTax does the rest to get you your maximum refund. 100% accuracy guaranteed*.

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Your data is secure

TurboTax protects your information with data encryption so you can file your taxes worry-free.

What customers are saying about TurboTax Online

“Very easy to use!”

This product makes filing tax returns easy and straightforward.

CK, Ontario

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"Value"

I truly can't believe I paid an accountant to do my taxes for over a decade. Wow. This software is life changing. So easy!

Mariebelano, Toronto, Ontario

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“Saved Me Money!”

The review/warning section of the return made me go from owing money to receiving money!

MonaLisa, Montreal, QC

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Includes reviews for TurboTax from previous years.

Other ways to file your taxes with TurboTax

Get an expert to Assist & Review

Get advice and answers as you go, with a final expert review before you file.

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Get an expert to do it

Hand your taxes off to a real expert who does them for you, from start to finish.

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Frequently asked questions

You don't really need anything but your email address to get started! Just answer a few simple questions and you're on your way.You don't even need to have your T-slips, we can import that information directly into your return from the CRA with Auto-fill my return.

Learn more about Auto-fill my return in TurboTax

Eventually, for more complex tax situations, you may need additional documents or detailed financial information. But since we save your return as you go, you can always come back later to add these details anytime.

TurboTax works like an interview—we ask you easy–to–answer questions about your life that affect your tax situation (i.e., Are you married? Do you have kids?) and fill in all the right tax forms behind the scenes.

Our team of tax experts keeps our products up-to-date with the latest tax laws, so we know exactly what to ask. Your answers tell us which deductions and credits to look for, and what to ask next, so that we can find every dollar you deserve.

For example, if you tell us you have children, we'll help you claim child care expenses as a deduction. And if you're ever unsure about how to answer a question, we're here to help.

With TurboTax Online, you can connect with a TurboTax specialist and get real-time help with how to use our tax software.You can also visit:

TurboTax Support: TurboTax help articles, how-to video tutorials, and more.

TurboTax Hub: CRA tax news, tax saving tips, tax filing guides, the most up-to-date information on tax rates and benefits, and more.

TurboTax Community: 24/7 self-serve help forums with answers from TurboTax product specialists and other TurboTax users

Need extra help? Simply upgrade to to get unlimited guidance and advice from a live tax expert, whenever you want, via phone, email, or chat.

Yes. You can use TurboTax Online on any PC or Mac with a current web browser. You can also use the TurboTax mobile app for iOS and Android devices to do your taxes on your smartphone or tablet.

Once you have successfully filed your tax return, and you have direct deposit set up with the CRA, you will receive your refund within 8-10 days. If you do not have direct deposit, it will take up to 6 weeks to receive a refund cheque by mail.

Yes, you can make changes to a tax return you filed with TurboTax by filing an adjustment through ReFILE.

Learn more about using ReFILE in TurboTax

Note: The Canada Revenue Agency (CRA) requires that you wait until you’ve received your Notice of Assessment (NOA) before filing an adjustment. In many cases, the CRA will catch the mismatch and automatically adjust your return for you. Learn more

Do your taxes with the TurboTax mobile app

Work on your tax return anytime, anywhere. TurboTax is available for Apple iOS and Google Android devices.

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TurboTax® Online 2023-2024 | Learn How It Works (2024)

FAQs

Why is TurboTax being investigated in 2023? ›

The Federal Trade Commission has issued an Opinion and Final Order that Intuit Inc., the maker of the popular TurboTax tax filing software, engaged in deceptive advertising in violation of the FTC Act and deceived consumers when it ran ads for “free” tax products and services for which many consumers were ineligible.

Will TurboTax answer questions? ›

Our tax experts will answer your questions and provide advice along the way to help you avoid errors and better understand your taxes. Our experts can also review your return before you file, so you can be 100% confident your return is done right and you get every dollar you deserve.

Why not use TurboTax 2024? ›

In the run-up to this tax season, Intuit ran ads claiming its services were “free” to users, but the FTC shut that down fast as “deceptive advertising.” Most of Intuit's customers will pay a hefty sum, compared to using rival online services; and for 2024, TurboTax's fees are the highest they've ever been.

Is it easy to learn TurboTax? ›

Although TurboTax offers an easy-to-use process with helpful interview-style questions and many ways to obtain help when needed, it's a bit pricier than its competitors.

What is the TurboTax scandal? ›

In an opinion and final order issued Monday, the Federal Trade Commission ruled that Intuit engaged in deceptive practices by running ads claiming consumers could file their taxes for free using TurboTax though many people did not qualify for such free offerings.

Is there a problem with TurboTax today? ›

No, we are not detecting any problems with TurboTax right now. The last outage detected for TurboTax was on Monday, April 22, 2024 with a duration of about 32 minutes.

What are the disadvantages of using TurboTax? ›

TurboTax cons
  • Costs may be higher compared to other tax software options, most notably for the versions that cover specialty tax needs such as rental properties or self-employment.
  • Some users may find that the level of automation leads to less direct interaction with a tax professional.
Apr 2, 2024

Is TurboTax good or bad? ›

Bottom line: Is TurboTax right for you? With its intuitive design and variety of human support options, TurboTax is, in many ways, the standard for the do-it-yourself tax-prep industry. However, its products come at a price, and confident filers might find that similar offerings from competitors provide a better value.

Can TurboTax make mistakes? ›

TURBOTAX ONLINE GUARANTEES

100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.

Which is better, TurboTax or H&R Block Canada? ›

Overall, TurboTax has a slight edge over H&R Block in terms of features but not price. That said, it doesn't necessarily mean TurboTax is better for you and your situation, regardless of your budget.

What is better than TurboTax? ›

You might choose H&R Block if you want a premium experience for a lower price. H&R Block's DIY filing options are less expensive than TurboTax's, and the company edged out TurboTax in our overall ratings.

Which online tax filing is the best? ›

TaxSlayer Self-Employed
CompanyForbes Advisor RatingBest For
H&R Block4.9Best Free Tax Software (Tie)
Jackson Hewitt Online5.0Best Tax Software for Value
TurboTax Deluxe4.8Best Tax Software for Ease of Use
TaxSlayer Self-Employed4.0Best Tax Software for the Self-Employed
2 more rows
Apr 16, 2024

Is TurboTax easy to use Canada? ›

Our easy step-by-step process for free online filing will make taxes less taxing. Get an upgrade at no added cost when you're 25 or younger. Make sure you have a CRA account and are using a NETFILE certified software. TurboTax Free is easy to use (even for first-time filers), protects your data, and saves you time.

Is TurboTax online accurate? ›

100% accurate, however you choose to file taxes. Have an expert do your taxes or do them yourself. Either way, TurboTax calculations are 100% accurate, guaranteed.

How reliable is TurboTax online? ›

100% Accurate Expert-Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.

Is TurboTax getting investigated? ›

Intuit pulled its “free, free, free” ads in 2022, after the FTC and all 50 state attorneys general began investigating Intuit's advertising, but the company continued to tout free tax prep. Of course, for most customers, TurboTax wasn't free.

Can you still use TurboTax in 2023? ›

Tax Return Access: Included with all TurboTax Free Edition, Deluxe, Premium, TurboTax Live, TurboTax Live Full Service customers and access to up to the prior seven years of tax returns we have on file for you is available through 12/31/2024. Easy Online Amend: Individual taxes only.

Is TurboTax reliable 2023? ›

100% accurate on rental property, 401k and non 401k stock investments, foreign earned income, and all other complicated calculations. Imports investment data from my two brokers electronically and does all calculations and IRS Forms production. Carries over all necessary data from previous years.

Is TurboTax being sued for hiding free filing services? ›

The FTC first sued Intuit in March 2022 over the ads pitching free TurboTax products. The commission said about two-thirds of tax filers in 2020 would have been ineligible for the company's free offerings, such as freelance workers who received 1099 forms and people who earned farm income.

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