The hypocrisy of “CSR” in the time of COVID-19 – SEATCA (2024)

25 March 2021

Anna Bueno, Vera Files:

Abill to reward businesses for corporate social responsibility(CSR) activities is pending in Congress. At its face, the bill may be harmless: Who would not want to reward companies when they appear to be more socially responsible, especially in this time of need?

While it is not clear if CSR efforts increased with the COVID-19 pandemic, companies ramped up donations, fundraisers, and other forms of assistance, rendering these efforts more visible to themedia. In May 2020, it wasreportedthat Project Ugnayan, the biggest of these efforts led by top business groups, pooled around Php 1.4 billion in donations, not including individual assistance (some, in the millions) by each of these companies.

But CSR has two faces. On one hand, it may truly be motivated by a company’s goal to effect meaningful social change. On the other, it may simply be a tool to conceal a company’s unethical and irresponsible activities.

Consider the donations made by tobacco companies last year. Last May 2020, the Philippine Red Crossreceiveda bio-molecular laboratory in Batangas to be used for COVID-19 efforts, which was donated by the Lucio Tan Group (LTG), the parent company of Fortune Tobacco Corporation (FTC). On November 2020, local officials in Cagayan de Orograciously acceptedPPE donations by the Jaime V. Ongpin Foundation, Inc. (JVOFI), an affiliate of the Philip Morris Fortune Tobacco Corporation (PMFTC). Most recently, on February 2021, JVOFIprovided tabletsto barangays through the undersecretary of the Department of Interior and Local Government (DILG), and also signed a Memorandum of Understanding with the National Housing Authority (NHA) for the government’s “Balik Probinsya, Bagong Pag-Asa” program.

There’s a troubling dissonance in accepting these donations from tobacco companies as COVID-19 aid. While tobacco companies appear to help alleviate the effects of the COVID-19 pandemic, they continue to manufacture and promote a deadly product that available research suggests contributes to “severe COVID-19 outcomes and death.”

The dissonance is more evident when one considersthe World Health Organization (WHO) statementthat “the tobacco industry is taking advantage of the pandemic.”Reportshave lengthily discussed “how tobacco industry donations cloud debates over cigarette controls.”

It’s not just tobacco companies. The Department of Labor and Employment (DOLE)thankedbig businesses, such as Jollibee, San Miguel Corporation, SM, and Ayala, for their “compassion” for workers and the public, saying other companies should follow their example during the crisis.

Yet, two years ago, DOLE itself tagged Jollibee as one of the top violators of the prohibition against labor-only contracting, and previouslyorderedit to regularize around 6,000 workers of its contractors. SM has also beenembroiledin issues of unfair labor practices and contractualization. Ayala Land is the subject of a Houseresolutioninvestigating allegations of harassment, violence, and threats of displacement against farmers at Hacienda Yulo in Laguna. San Miguel’s airport project in Taliptip, Bulacan will push through despite reports of environmental harm and fishermen who havelosttheir traditional livelihood.

It seems awkward to attribute “compassion” to a corporation. It is even more ill-fitting to praise the same companies for “compassion” when one examines their history in the context of human rights.

In this case, the WHO describes the tobacco industry to be an “inherent contradiction”to CSR. AnEco-Business reportthat has tracked recent COVID-19 CSR activities by tobacco companies in the Philippines alluded to CSR as no more than a tactic to influence government officials to take a kinder stance on tobacco control.

Aside from the tobacco industry, a contradiction is likewise exhibited by businesses who are lauded for CSR but may not always uphold human rights, and do not engage in sustainable business practices.

In the context of the use of CSR to sanitize companies’ possible human rights abuses and unsustainable practices, should lawmakers push for a bill to use taxpayer’s money to reward “CSR”?

CSR in the Philippines

CSR in the Philippines has always been voluntary. Donations, which may qualify as CSR, are tax-deductible if they fulfill certain requirements.

While there is no requirement to report CSR, the Securities and Exchange Commission (SEC) has already launched in 2019 the regular submission ofsustainability reports for publicly listed companies, informed by consultations with stakeholders.Sustainability reporting, according to the SEC, assumes that businesses conduct their operations in an ethical manner; that they manage key impacts (whether economic, environmental, or social); and that their products and services create value to society. These are also embodied in the SEC’sCodes of Corporate Governance.

These local guidelines reflect globally accepted frameworks for reporting non-financial information, such as the Global Reporting Initiative (GRI) Sustainability Reporting Standards, which is aligned with the UN Global Compact — a voluntary agreement entered into by businesses to uphold sustainability principles.

Meanwhile, the CSR bill seeks to encourage more CSR activities by:

  1. allowing stock corporations to retain profits in excess of their authorized capital stock, if such excess profits will be used for CSR;
  2. requiring the Department of Trade and Industry (DTI) to recognize and reward “outstanding, innovative, and world-class” CSR activities; and
  3. requiring local government units to assist businesses conducting CSR.

The bill also requires companies to submit a list of their CSR activities regularly.

In the bill, CSR is defined as a voluntary commitment to contribute to sustainable economic development, in ways “that are good for business, sustainable development agenda, and society at large.” The bill does not require CSR for businesses, but lists what constitutes CSR, including charitable programs and projects.

Already there are two existing policy structures which render the CSR bill unnecessary. CSR, if performed, is already generously incentivized by way of tax deductions for donations. Also, there already exists a mechanism for sustainability reporting as launched recently by the SEC.

So what is the CSR bill for?

Economic and health impacts

While the rationale of the bill is unclear, its impact is more obvious.

The Department of Finance (DOF), in a position paper on the CSR bill, has stated it does not support the provision allowing the retention of surplus profits for CSR, as the broad definition of CSR may be used to circumvent the law by accumulating profits beyond the reasonable needs of a business, ultimately avoiding the payment of improperly accumulated earnings tax.

Meanwhile, the SEC has stated that the same provision needs to be balanced with the rights of stockholders. The agency also stresses the importance of clear guidelines and rules to prevent abuse of the provision.

The most glaring omission of the bill is its obliviousness to existing national policies that guard against the other side of CSR. One of these policies is the Civil Service Commission-Department of Health Joint Memorandum Circular (JMC-2010-01), which, among others, bans all government officials from accepting donations from the tobacco industry, as these donations are a form of interference in tobacco control policies.

By law, the Philippines is obliged to protect tobacco control policies from commercial and vested interests by the tobacco industry, via a landmark treaty it signed and ratified in 2005: theWHO Framework Convention on Tobacco Control (FCTC), one of the most widely-embraced treaties in history, with 182 countries being members of the treaty.

Article 5.3 of the WHO FCTC states: “In setting and implementing their public health policies with respect to tobacco control, Parties shall act to protect these policies from commercial and other vested interests of the tobacco industry in accordance with national law.”

The 2010 Joint Memorandum Circular, which reflects Article 5.3 of the WHO FCTC, cuts across all government agencies, many of which have adopted it in its entirety or integrated it in their own codes of conduct. It may be said that the Philippines’ Joint Memorandum Circular is a source of national pride (a “world-class” policy, to borrow from the CSR bill) as it is frequently cited as abest practicein tobacco control worldwide.

However, because of the CSR bill, this exemplary policy is in danger of being repealed. The CSR bill includes a blanket repealing clause, effectively overturning all laws, rules, or regulations inconsistent with it — the Joint Memorandum Circular included.

To illustrate the CSR bill’s potential effect, a repeal of the circular will remove the “firewall” between government officials and tobacco companies, and renders the Philippines in breach of its duty to prevent tobacco industry interference. The Joint Memorandum Circular is crucial because theTobacco Regulation Act of 2003 (RA 9211)does not protect against such interference. Worse, RA 9211 even requires the inclusion of a tobacco company representative in deciding crucial health policies against tobacco use, through membership in the Inter-Agency Committee – Tobacco. Notably, this inclusion already constitutes a breach of Article 5.3 of the WHO FCTC.

Allowing passage of the bill will also derail existing efforts by advocates to increase regulation of industries that have historically caused harm — including mining, fossil fuel, oil and gas, alcoholic beverages, highly processed food, social media platforms, and advertising and public relations. among many others. This is because the bill, in its current form, defines CSR in terms of individual projects and programs or “contributions” instead of the company’s overall business practices.

Business and human rights

The recently launchedPhilippine Guidance Document on Business and Human Rights, which notes the evolution of CSR to the framework of the UN Guiding Principles on Business and Human Rights (UNGP-BHR) defines CSR as “thewillingness to incorporate ethical, social, and environmental considerations in its decision-making and to be accountable for the impacts of its decisions on the different stakeholders.”

The Guidance Document, which is drafted by multi-stakeholder groups, including Philippine business and civil society, states that beyond CSR practices, there is a “need for coherent laws to create a conducive environment for business respect for human rights, comprehensive integration of the human rights framework in the value chain, processes, and policies of businesses, and remediation of human rights abuses in the business setting.”

In short, any bill relating to CSR would do well to refer to the UNGP-BHR and the Guidance Document, which outlines a “protect, respect, and remedy” framework, wherein:

  1. the government has a duty to protect human rights;
  2. corporations have the responsibility to respect human rights, based on the “do-no-harm” principle; and
  3. individuals whose rights have been violated by abuses arising from corporate activities have the right to a remedy.

The CSR bill is not only silent as to the “protect, respect, and remedy” framework; it repeals this framework altogether when it comes to tobacco control. Its definition of CSR at the outset is not anchored on human rights. In fact, by rewarding corporations for “CSR” regardless of a corporation’s harmful business practices, it directly contradicts the UNGP-BHR. Without providing remedies for harmful corporate actions, or without requiring governments or corporations to build an environment fostering business respect for human rights, the bill as drafted may even cause more harm than good. Rewarding companies for CSR creates an avenue for businesses known for unethical, irresponsible, and underhanded business practices to boost their reputation, just because they have “outstanding, innovative, and world-class” CSR.

The CSR bill requires companies to regularly submit lists of CSR activities. But to what end? What is the value of such reports, aside from allowing companies to brand themselves as “socially responsible”—with the help of advertising and public relations firms—without doing the work of ensuring long-term sustainability?

Rewarding CSR and asking for a list of CSR activities may be meaningless if it the social, environmental, and societal impact of a company’s main activities are not considered in deciding entitlement to incentives and recognition. To illustrate, a fossil fuel company responsible for harmful emissions but regularly conducts “CSR” may be given more incentives than a renewable energy company that incorporates sustainability as its core product, if the CSR bill is to be followed.

Lawmakers should also note that a holistic and progressive human rights approach to CSR already exists in the Philippine framework. In setting down guidelines for sustainability reporting, the SEC already recognizes as a standard those set in the UN Global Compact’scorporate sustainability principles, theGRI Sustainability Reporting Standards, and theSustainability Accounting Standards. The UNGP-BHR further recommends for companies to conduct “human rights due diligence,” where corporations assess the impact of their business and report their efforts to prevent or mitigate adverse impacts.

Companies already voluntarily commit to CSR even without incentives, as displayed by their contributions during the COVID-19 crisis—a feat that works to their advantage as donations may be tax deductible.

All told, the trend is not towards rewarding CSR, but towards building an enabling environment where governments and businesses protect and respect human rights, and remedies are available for individuals subjected to harmful actions by corporations. In cases of an “inherent contradiction” between a corporation’s actions and what it advertises (as in the case of tobacco), governments have the duty to protect policies from industry interference.

Corporate accountability

With CSR activities already on the rise without the CSR bill, what may be needed is stricter enforcement of prohibitions against corporate interference. One example is the Joint Memorandum Circular, which has been repeatedly flouted in light of the urgent need for COVID-19 aid.

Lawmakers should also recognize the urgency of amending absurd provisions of laws such as RA 9211, which, among others, gives the tobacco industry a seat at the health policy table. The absurdity of this law is more glaring considering that the UN Economic and Social Council hasresolvedto exclude the tobacco industry from its activities. Tobacco producing companies are alsoexcludedfrom the UN Global Compact.

Congress should further notice that corporations themselves are now adopting the framework as required by the SEC’s guidelines on sustainability reporting, without need for legislation. Since the CSR bill is silent on this existing framework, it may contradict these guidelines and lead to confusion, which is a step backward for the Philippines’ emerging framework for corporate accountability.

Mainstreaming the Guidance Document on Business and Human Rights, launched in December 2020, is the better way forward. Applying the “protect, respect, and remedy” framework elevates CSR and sustainability practices and firmly grounds such efforts in human rights. Through the “remedy” pillar, businesses are held to account for abusive and harmful corporate actions such as land grabbing, displacement, oil pollution, unfair labor practices, discrimination, and false advertising and propaganda, among a long list of societal harms.

There may be good intent behind rewarding CSR by law or policy — but you know what they say about roads and good intentions. If the COVID-19 pandemic has taught us anything, it’s that we need to trust science, we need to back up policies with evidence and data, and we need to lessen the propensity for legislation with unintended consequences. In that respect, the CSR bill is deeply flawed. And while aid is always welcome, we need to require more than charity from our institutions. In including businesses in the demand for social justice, the urgent priority should be in ensuring corporations do no further harm to individuals, towards a policy framework that reflects the global trend on corporate accountability.

The author is a lawyer and a policy associate forImagineLaw, a non-stock, non-profit public interest law organization established in 2016 that designs and advocates for evidence-based policy solutions to enable all people to live healthy and meaningful lives. The views in this column are those of the author and do not necessarily reflect the views of VERA Files.

The hypocrisy of “CSR” in the time of COVID-19 – SEATCA (2024)

FAQs

Is corporate social responsibility hypocrisy? ›

Corporate hypocrisy occurs when a company's actual CSR performance differs from its claims (Wagner et al., 2009), which means that the lower the perception of CSR performance is, the higher the perception of hypocrisy will be.

What is an example of corporate social responsibility during COVID 19? ›

For example, some companies have donated funds, personal protective equipment, hand sanitizer, respiratory systems and testing kits to hospitals. As a result of the COVID-19 pandemic and the impact of new challenges to the hotel industry, hoteliers adjusted their operations to overcome obstacles, such as redundancies.

Why is CSR criticized by some people? ›

CSR does not address systemic issues: Some argue that CSR initiatives are not sufficient to address systemic issues, such as income inequality, climate change, or human rights violations. To address this criticism, businesses can focus on advocacy and policy change, in addition to their internal CSR initiatives.

Why is CSR controversial? ›

Other critics assert that many so-called CSR activities are really just publicity stunts and corporate “greenwashing.” Greenwashing refers to corporations that exaggerate or misstate the impact of their environmental actions or promote products as being “eco-friendly” when in fact they're not.

What are the examples of unethical CSR? ›

Examples range from oil spills to misrepresenting the environmental benefits of products to unsafe working conditions, labour exploitation, sexual harassment, unethical sales practices and accounting scandals.

What are examples of corporate social irresponsibility? ›

Financial scandals such as the collapse of Barings Bank and Lehman Brothers together with accounting scandals such as Enron and Worldcom are well-known examples of irresponsibility. CSI neglects environmental, ethical, and social responsibilities and primarily focuses on profitability.

What are the 4 examples of corporate social responsibility? ›

Some of the most common examples of CSR include:
  • Reducing carbon footprints.
  • Improving labor policies.
  • Participating in fairtrade.
  • Diversity, equity and inclusion.
  • Charitable global giving.
  • Community and virtual volunteering.
  • Corporate policies that benefit the environment.
  • Socially and environmentally conscious investments.
Nov 10, 2022

What are five corporate social responsibilities? ›

Five Ways Corporate Social Responsibility Promotes Sustainable Business
  • Positive Press and Reputation Building. ...
  • Consumer Appeal. ...
  • Talent Attraction and Employee Retention. ...
  • Stronger Client and Community Relations. ...
  • Bottom Line.

How the COVID 19 pandemic has impacted businesses consumers and employees? ›

Many businesses across the country saw their supply chains interrupted, demand for their products and services decline, shortages in supplies and inputs, and government-mandated closures. At the same time, the federal government implemented programs designed to help keep employees on payrolls.

What is the main argument against CSR? ›

Arguments Against Social Responsibility

Violation of maximization of the profit motive: This statement argues that business exists only for maximizing profits and businesses fulfil their social responsibility best by maximizing profits by increasing efficiency and reducing costs.

What is the negative side of CSR? ›

One of the most significant disadvantages of CSR in business is the impact on public image. Once you're in the public eye, you're more likely to be scrutinized for everything you do. As an organization that upholds its credibility with its actions, you may be subject to criticism over the smallest acts.

What are three CSR issues? ›

What are the three pillars of CSR ? The three pillars are economic, social and environmental. A company's sustainable development strategy focuses on these three key topics and action plans are created based on them.

Is CSR a wrong policy? ›

CSR does not pose any sustainable solutions. It can eas- ily be reversed if the economic climate changes. As well as being voluntary, it reinforces rather than challenges the power of corporations. A genuinely socially responsible company would look so different from today's corpora- tions as to be unrecognisable.

Is CSR an ethical responsibility? ›

Corporate social responsibility (CSR) is a business initiative designed to meet specific goals related to ethics, sustainability and social impact. When executed well, it can enhance how your business is viewed and approached, helping to share your company's broader mission with the world.

What are at least 3 examples that are unethical behaviors by a customer? ›

Unethical behaviour by consumers can include shoplifting small consumer goods, using a coupon for merchandise not purchased, and consuming a product in-store and not paying for it.

What company is not socially responsible? ›

Socially Irresponsible Companies with High Returns
  • British American Tobacco. ...
  • McDonald's. ...
  • Coca-Cola Co. ...
  • Lockheed Martin. ...
  • PepsiCo. ...
  • Diageo. ...
  • Wynn Resorts. ...
  • J&J Snack Foods.

What are the four 4 major issues in corporate social responsibility quizlet? ›

The four fundamentals to corporate social responsibilities - economic, legal, ethical, and philanthropic.

What companies are the least socially responsible? ›

Monsanto, Wells Fargo, and Goldman Sachs rank as the least socially responsible companies. Millennials rate Tesla, Publix, and Amazon.com highest for corporate social responsibility efforts; Baby Boomers rate Wegmans, General Mills, and Southwest highest.

What do the three P's of corporate social responsibility include? ›

The Ps refer to People, Planet, and Profit, also often referred to as the triple bottom line. Sustainability has the role of protecting and maximising the benefit of the 3Ps. Green programs take care of people.

How does CSR affect society? ›

CSR helps both improve various aspects of society as well as promote a positive brand image of companies. CSRs are often broken into four categories: environmental impacts, ethical responsibility, philanthropic endeavors, and financial responsibilities.

What is corporate social responsibility in simple words? ›

Corporate Social Responsibility is a management concept whereby companies integrate social and environmental concerns in their business operations and interactions with their stakeholders.

Is Corporate Social Responsibility mandatory? ›

CSR impacts companies, nonprofits, and employees, as well as society as a whole. Corporate social responsibility is not a mandated practice in the United States; instead, it is something extra that companies do to improve their local and global communities.

What is an example of a CSR statement? ›

Our commitment

Providing sustainable benefits for our stakeholders. Minimising our impact on the environment, both directly and through what we do for our stakeholders. Providing support for the wellbeing and development of staff. Securing our own financial sustainability and independence.

What is the difference between CSR and business ethics? ›

Business ethics are moral principles that act as a framework for the way a company or business conducts itself and its transactions, while corporate social responsibility is the concept that a company should be socially accountable to itself, its stakeholders, as well as the public.

How has COVID 19 negatively affected businesses? ›

In 2020, the coronavirus pandemic impacted the payroll of 45.3 percent of companies with employees. This breaks down to 39.2 percent having reduced the hours/benefits/pay of their employees, 5.9 percent increased the hours/benefits/pay of their employees, and 0.2 percent saw a different impact on their payroll.

What industry was most affected by COVID? ›

Every industry suffered job losses since the start of the pandemic. Within prominent industries of the top 100 metros, the accommodation and food services industry, which includes hotels, restaurants, and similar businesses,3 suffered most, with employment dropping to 86 percent of its pre-crisis levels.

How has the COVID 19 pandemic influenced the organization? ›

Almost overnight, many organizations shut their doors and turned remote to conduct business. While much can be learned from the efficiencies and outcomes of remote work, there's a significant amount of risk. Quick decisions have led to cyber and business security threats, as well as an increased need for compliance.

What are the two opposing views of corporate social responsibility? ›

Two contrasting philosophies, or models, define the range of management attitudes toward social responsibility; the economic and the socioeconomic model. According to the traditional concept of business, a firm exists to produce quality goods and services, earn a reasonable profit and provide jobs.

Can a company afford not to be socially responsible today? ›

how investors, customers, civil parties and employees call for companies to act and how they can incorporate CSR and sustainability within their core business.

What is the negative CSR of Coca Cola? ›

Coca-Cola received Ethical Consumer's worst rating for Carbon Management and Reporting and its Palm Oil policy. It's also a leading plastic polluter. In October 2020 Coca-Cola was facing a lawsuit for plastic pollution from the Earth Island Institute and Plastic Pollution Coalition.

What are the three reasons why critics oppose CSR? ›

Arguments against Social Responsibility
  • Contrary to Basic Function of Business. ...
  • Conflict with Profit Motive. ...
  • Distortion in Resource Allocation. ...
  • Imposition of Business Values. ...
  • Inefficiency in the System. ...
  • Operational Problems.

What are the consequences of CSR? ›

Besides the potential loss of socially conscious consumers, CSR impacts a business's ability to attract top talent and affects employees' job satisfaction levels and retention rates. The next generation of workers currently entering the workforce seek out employers with a clear and effective CSR strategy.

What is the biggest challenge in CSR? ›

One of the biggest challenges businesses face when it comes to CSR is the lack of a clear framework for implementing and measuring CSR initiatives. Unlike other business activities, such as finance or marketing, there is no established framework for CSR that businesses can follow.

What are the three main CSR theories? ›

Three of the main CSR theories and models have been represented and analyzed in this article: The Carroll Theory, The Triple Bottom Line Theory, and The Stakeholder Theories. Since any business corporation has to adopt one of these theories, this study reveals the strength and challenges of every theory.

Is CSR hypocrisy? ›

Corporate hypocrisy occurs when a company's actual CSR performance differs from its claims (Wagner et al., 2009), which means that the lower the perception of CSR performance is, the higher the perception of hypocrisy will be.

Is corporate social responsibility hypocritical window dressing? ›

In a 1970 article in The New York Times Magazine, economist and Nobel laureate Milton Friedman referred to CSR as “hypocritical window-dressing.” Nevertheless, CSR has come a long way since then, and it has evolved into something the originators of the concept probably could not have imagined back in 1970.

What is hypocrisy in corporate world? ›

Business hypocrisy influences the degree to which stakeholders trust others, hence false and inaccurate claims, mislabeling, false and inaccurate promotions, misleading advertising, false promotions, marketing to attract customers with a very low price and then persuade them to buy a similar product at a higher price, ...

Is Corporate Social Responsibility good or bad? ›

Engage Your Workplace in Corporate Social Responsibility

CSR can help companies attract and retain talent in their workforce. Research by NEEF found that nearly 90% of employees engaged in their company's sustainability work say it enhances their job satisfaction and overall feelings about their workplace.

Why is corporate social responsibility an oxymoron? ›

CSR is in direct conflict with the sole objective of a corporation – generating profits for owners. Companies are actually money-mercenaries – they are sworn to generate profit. Aside from that, corps can do whatever they want.

What are the four 4 major issues in corporate social responsibility? ›

CSR is generally categorized in four ways: environmental responsibility, ethical/human rights responsibility, philanthropic responsibility and economic responsibility. Here, we're going to examine each one.

What are three concerns about corporate social responsibility? ›

Key CSR issues: environmental management, eco-efficiency, responsible sourcing, stakeholder engagement, labour standards and working conditions, employee and community relations, social equity, gender balance, human rights, good governance, and anti-corruption measures.

What are the 3 different types of hypocrisy? ›

They identified four forms of hypocrisy that should emerge in perceptions of self and others' hypocrisy: inconsistency, pretence, blame, and complacency.

What is real hypocrisy examples? ›

People who tell you not to eat candy while they chomp away on licorice all day? People who say they hate cars but always beg you for a ride? They are engaging in hypocrisy, or behavior that is different from what they say they believe. A hypocrite is a person who practices hypocrisy: what they say is not what they do.

What is the most acceptable hypocrisy? ›

Politeness, n: The most acceptable hypocrisy.

Is corporate social responsibility Unethical? ›

Results show that CSR has a negative effect on unethical pro-organizational behavior, moral identity plays a partial mediating role in the negative effect of CSR on unethical pro-organizational behavior. Moreover, supervisor-employee value congruence moderates the effect of CSR on unethical pro-organizational behavior.

What is the ethical argument for CSR? ›

CSR's moral argument derives from intrinsic motives namely moral rules and personal values. In fact, based on the Kantian moral philosophy and according to the moral perspective, CSR should be considered as end in itself and not a means to achieve economic or personal goals.

What is one argument for corporate social responsibility? ›

One of main arguments for social responsibility is that public expectations from business have changed. Therefore if business wishes to remain in existence for a long term it must respond to society's needs and give society what society wants.

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