How do I activate my full Digital access if I purchased directly from Economist.com?
If you are a digital subscriber who has purchased your subscription directly from Economist.com, you do not have to activate in order to obtain access. To get full access, log in using your Economist online e-mail address and password.
How do I activate my full Digital access if I subscribed via post or phone?
If you are a subscriber who has purchased a subscription with a Digital element via post or phone you will need your customer reference number (CRN), which is found on the mailing label of your print copy, to activate your digital access.
- Tap Settings
- Tap Subscriber access
- Tap Activate and follow the on-screen instructions
If you have not yet received your first print copy, please follow the instructions in your Welcome e-mail or contact customer service for more information (see below for details).
How do I activate my full Digital access if I am a Digital subscriber who paid via iTunes?
To enable access on all of your devices, you must log in or register for an Economist account from the device on which you purchased your subscription.
- Tap Settings
- Tap Get full digital access and follow the onscreen instructions
Once you have set up your full digital access your subscription will have been authorised against your Apple ID. You will then be able to log in on other devices using your Economist account email address and password.
How do I purchase a Digital subscription in-app?
To purchase a Digital subscription in-app, please:
- Open the app to the Library screen
- Tap View subscription options and then follow the on-screen instructions
- When prompted, log in or register for an Economist online account in order to get full access
How do I purchase a single issue in-app?
To purchase a single issue in-app please:
- Open the app to the Library screen
- Tap Buy single issue and then follow the on-screen instructions
How do I download audio?
- Tap the cover of the issue you’d like to listen to
- When inside the issue, tap the headphone icon in the top right hand corner
- The download will start automatically
- Press ‘×’ to stop the download
Note: due to file size limitations, audio downloads are only available through Wi-Fi connections.
To listen to the audio, tap the headphone icon from within an article.
How do I delete an issue (and audio)?
- Locate the issue in your Library screen
- Tap and hold your finger on the front cover
- Tap the trash icon that appears to delete the issue and audio
Note: The covers will remain, but the content (including audio) will be deleted.
What do I do if I receive an authentication error?
- Ensure your login details are correct
- Ensure the time and date on your device is correct (our app has a timestamp for security reasons)
How do I restore my purchases through iTunes?
If you purchased a subscription through iTunes and have lost your access, you can restore your subscription.
- Tap Settings at the bottom of the screen
- Tap Subscriber access in the left hand column
- Tap Restore all purchases
How do I stop receiving push notifications and auto-downloaded issues?
To stop push notifications and auto-downloaded issues please carry out the following:
- Go to ‘Settings’ on your device
- Tap ‘Notification Centre’ in the left hand column
- Tap The Economist in the list of included apps in the right hand column
- Tap ‘None’ under ‘ALERT STYLE’ and turn off all of the other options in this menu
- This will place The Economist under ‘DO NOT INCLUDE’ and you will no longer receive push notifications and issues will not download automatically
How do I turn on push notifications and auto-downloaded issues?
To start receiving push notifications and auto-downloaded issues please carry out the following:
- Go to ‘Settings’ on your device
- Tap ‘Notification Centre’ in the left hand column
- Tap The Economist in the list of included apps in the right hand column
- Tap ‘Banners’ or ‘Alerts’ under ‘ALERT STYLE’ and turn on all of the other options in this menu
- This will place The Economist under ‘INCLUDE’ and you will receive push notifications and issues will be downloaded automatically
How do I leave feedback about the app?
To leave feedback in-app, please:
- Open the app to the library screen
- Settings at the bottom of the screen
- Tap Feedback and then tap Leave your app feedback on the right hand side
Troubleshooting (updated July 2014)
Please watch this space for updated fixes for any technical problems with the apps.
Subscribers not receiving full access
If you have an active subscription to The Economist but the app is asking you to subscribe to view the latest issue, please log out and log in. Failing that, please delete and reinstall the app.
Issue appears but does not download
Once you commence the download, if the download progress bar does not begin, this is tied to the date and time on your device. Please correct the date and time on your device and close the app in multi-tasking. Please then re-launch the app and try to re-download the issue.
Error code 1020
If you are receiving this error message please carry out the following:
- Ensure you are connected to a strong wireless connection
- Delete and reinstall the app
- Clear multitasking on your device
- Double click the home button to display your recently used apps
- Swipe upwards on the preview of the app to close it
If after carrying out this process you are still not able to access your content please contact customer service.
Contacting customer service
When contacting customer service please include the following with your query:
- Device name
- iOS version number
- App version number
- Country you are experiencing the issue in
- Which countries app store you downloaded the app from
- Description of the issue
- Steps to replicate the issue
- Screenshots of the error message
Digital subscriber service centres
North America: +1 800 456 6086; americas@digital.economist.com
United Kingdom: +44 845 120 0983 or +44 207 576 8448; uk@digital.economist.com
Europe, Africa & Middle East: +44 845 120 0983; emea@digital.economist.com
Latin America & Mexico: +1 314 447 8091; americas@digital.economist.com
Asia Pacific: +44 845 120 0983; asia@digital.economist.com
