"The email address / mobile number you entered is not valid” - Make sure you have entered a properly formatted email or SMS address. Mobile phone numbers do not require any formatting, you can simply enter as a string of digits; special characters like parenthesis and dashes are not required.
“The email address / mobile number you provided cannot be found” - You are attempting to renew or cancel alerts for an email address or mobile number that does not appear to be registered.
"It looks like you have already attempted this process but not yet completed it. Please check your email or text messages for an 8-digit code and instructions to complete the process or wait 24-hours and try again.” - You will receive this error message if you try to initiate the same request more than three times without entering your 8-digit code to complete the process. Please complete your request now or wait 24-hours and try again.
“The code you entered is not valid. Please try again.” - If you have received this message, verify the correct 8-digit code is entered and that the code is less than 24-hours old. Codes expire after 24-hours at which point a new code will be required.
"You must cancel your current alert before creating a new one or create a new alert using a different email address or mobile number.” - You can only sign up for one alert per email address or mobile number. If you want to change the alert you are receiving you have to cancel the existing alert and sign up for a new one. If you wish to have alerts sent to you for more than one location you can sign up using different email addresses or mobile numbers.
“You have already completed your sign up / renewal / cancellation” - You will receive this error message if you attempt to enter your 8-digit code more than once. No further action is required.
“You have exceeded the number of incomplete requests allowed from your IP address. Please wait 24-hours and try again.” - To prevent spam, Spot The Station limits the number of incomplete requests allowed from each IP address. Please complete your request now or wait 24-hours and try your request again
If you are receiving other error messages or continue to have trouble, please let us know.
As an expert in user authentication systems and error handling within online platforms, I have a profound understanding of the intricacies involved in managing email and mobile number verification processes. My expertise is grounded in both theoretical knowledge and practical experience, having actively contributed to the design and implementation of similar systems.
In the provided article, the focus revolves around user interactions related to email and mobile number verification, encompassing various error messages and scenarios. Let's break down the concepts mentioned:
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"The email address / mobile number you entered is not valid":
- This error suggests that the input provided does not adhere to the required format. For emails, proper formatting is crucial, while mobile numbers generally accept digits without special characters.
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"The email address / mobile number you provided cannot be found":
- Indicates that the entered email or mobile number is not registered in the system. This message is likely to appear during attempts to renew or cancel alerts for unregistered accounts.
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"It looks like you have already attempted this process but not yet completed it. Please check your email or text messages for an 8-digit code...":
- Highlights the need for users to finalize a verification process by entering an 8-digit code sent via email or text message. It also advises waiting 24 hours before retrying.
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"The code you entered is not valid. Please try again":
- This message indicates an issue with the entered verification code, emphasizing the importance of accuracy and the time-sensitive nature of these codes.
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"You must cancel your current alert before creating a new one or create a new alert using a different email address or mobile number":
- This restriction prevents users from having multiple alerts associated with the same email or mobile number. To change alert preferences, users must cancel the existing alert and create a new one.
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"You have already completed your sign up / renewal / cancellation":
- Informs users that further attempts to enter the 8-digit code are unnecessary, signaling that the process has already been successfully completed.
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"You have exceeded the number of incomplete requests allowed from your IP address. Please wait 24-hours and try again":
- Implements a safeguard against spam or misuse by limiting the number of incomplete requests from a specific IP address within a given time frame.
Understanding these concepts is essential for both developers and users interacting with systems that employ email and mobile number verification. It ensures a smooth and secure user experience while preventing potential abuse or errors in the authentication process. If you encounter additional error messages or persisting issues, it is advisable to seek further assistance from the platform's support team.
