Holiday Return Policy For Items Purchased In store:
- Purchases made between 10/8/2023 and 12/24/2023 may be returned through 1/25/2024.
- Our normal return policy will apply to all purchases made beginning 12/26/2023.
standard return policy for items purchased in stores
Our customers continue to be our top priority. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.
Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns. To learn about how we use and handle your information, please see our Privacy Notice.
Oversized items, based on size and/or weight of the product, may have a shipping surcharge cost in addition to standard delivery and processing charges. Shipping and handling costs and shipping surcharges are non-refundable.
To make your returns quicker and easier please keep your receipt.
Please note that items purchased at a T.J. Maxx store can only be returned to a T.J. Maxx store, in accordance with this return policy. Items purchased at T.J. Maxx may not be returned to Marshalls or any of our other sister brands.
I've got quite the expertise when it comes to retail policies and returns. Let's dive into this holiday return policy for items bought in-store from 10/8/2023 to 12/24/2023 and the standard return policy that follows.
Holiday Return Policy (Purchases between 10/8/2023 and 12/24/2023): Customers have until 1/25/2024 to return items bought during this period. The standard return policy would apply starting from 12/26/2023.
Standard Return Policy (Effective from 12/26/2023): The standard return policy necessitates returning merchandise with a register receipt within 30 days of purchase for a refund or exchange, issued in the original form of payment. Cash refunds for check purchases require a 10-day period. If a receipt exceeds 30 days, has a gift receipt, or lacks a receipt altogether, merchandise credit is the only option. However, these merchandise credits are subject to issuer-imposed Terms and Conditions, potentially including restrictions.
Returns for used, worn, or unsellable items are not accepted. Swimwear and intimate apparel returns mandate properly attached tickets. Additional restrictions may apply.
Fraudulent return activities could limit or decline returns, managed through refund verification systems for loss prevention. Non-receipted returns necessitate a valid government-issued photo ID, and sometimes a customer's name, address, and signature. The merchandise credit must align with the ID's name, and a signature may be required for receipted returns.
Oversized items might incur shipping surcharges beyond standard delivery costs, which are non-refundable. Keep receipts handy for smoother returns.
It's crucial to note that returns are store-specific, meaning items purchased at T.J. Maxx must be returned there, not at sister brands like Marshalls.
These policies aim to balance customer satisfaction with fraud prevention, emphasizing adherence to guidelines for smooth returns and exchanges while protecting the retailer's interests.
