How-to
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Host
An enquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they’re this close to saying yes – so help them out!
Respond within 24 hours
Be sure to respond to all messages – especially enquiries and trip requests – within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate, which helps your listing appear higher in search results.
Speed things up
Every enquiry is an opportunity to impress. Responding with the right incentive can help you fill your place sooner.
- Invite them to book: This is the fastest way to clinch a reservation after an enquiry – all the guest has to do is confirm your invitation
- Send a special offer: Depending on what they’re asking, try suggesting a different price, date or listing that might work better
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