Request Records Through the Freedom of Information Act (2024)

Notice

Requesters can use the FOIA SecureRelease portal to submit requests directly to U.S Customs and Border Protection (CBP).Requests can also be sent in the physical mail to: CBP FOIA, 90 K ST NE MS 1181, Washington DC 20229. We encourage you to submit your request through the DHS Portal. Any requests sent to CBP in the physical mail will need to be manually entered by staff and will divert resources away from processing records.

Use Our Online FOIA System to Request

  • Your own records of international travel to/from the U.S., apprehensions/detentions by Border Patrol, and Secondary inspections at Ports of Entry;
  • Another person's records (if a signed consent is provided/uploaded) for international travel to/from the U.S., apprehensions/ detentions by Border Patrol, and Secondary inspections at Ports of Entry; or
  • Agency Information such as policies, data, communications, etc.

After you create a SecureRelease account you can submit a FOIA request directly to CBP. When submitting a FOIA request on records that pertain to you, please provide your full name, address, date of birth, and a signed Certification of Identity form, or a perjury statement and signature or notary. If you are requesting records on behalf of someone else, you need a signed G-28 form (Notice of Entry of Appearance as Attorney or Accredited Representative), or some other form of signed consent that will allow CBP to release the records to a 3rd party. Once your request is submitted you will receive an acknowledgment and a FOIA tracking number. After your FOIA request is acknowledged you can track the status of your request at any time. Please note that the FOIA process is not intended to be a mechanism for asking questions of CBP. FOIA requests are intended to provide access to CBP records.

To Receive Your Records as Efficiently As Possible

  • Visit the FOIA Reading Room to confirm we have not already posted the records you need.
  • Request only the records you need, as we can return precise requests faster.
  • Make your request with the right agency by reviewing the sections below. Records contained in the A-file are processed by U.S. Citizenship and Immigration Services (USCIS).

Common FOIA Requests

Some records may not be available through the CBP FOIA Office. The table below lists common FOIA requests and the agency/program office that can respond to these requests.

Record/Request TypeWhere to Submit FOIA Request
U.S. Customs and Border Protection (CBP) Trusted Traveler Programs:
  • Note: If you are seeking information on a trusted traveler application denial, contact the relevant enrollment center.
Enrollment Centers:
FAST
Global Entry
NEXUS
SENTRI
Apprehension by Border Patrol between Official Ports of Entry
  • Note: CBP does not have complete records of apprehensions by Border Patrol made before 2000. Records of apprehensions by Border Patrol made before 2000 may be available in the A-File maintained by USCIS.
CBP (via SecureReleaseTM)
CBP Background Investigation
CBP Contracts
Detention by Border Patrol or at Port of Entry
Expedited Removal by Border Patrol or at Port of Entry
CBP Human Resources
Passenger Name Record (PNR) (Travel Industry Reservation Data)
Records Regarding My Inspection or Examination upon My Arrival at a U.S. Port of Entry
Information Regarding Entry and Exit
  • Note: CBP does not have records on the entry and exit of persons arriving or departing the U.S. before 1982.
Voluntary Return
Import Trade Activity (ITRAC) RequestsCBP ITRAC Requests
I-94 RecordsCBP I-94 website
A-FileUSCIS
I-130 Records
N-400
Petition Status
Deportation Records; Detention and Removal Records
Medical Records (While in Detention)Immigration and Customs Enforcement
Inquiries or Resolution Regarding Difficulties Experienced During Travel (If you experience repeated referrals for security screenings or you believe that you have been denied boarding or entry into the U.S. because of inaccurate information in law enforcement databases)Department of Homeland Security (DHS TRIP)
Visa/PassportDepartment of State
Concerns about how you were treated by CBP officers, or if you have a general or specific question(s) about CBP or your CBP inspectionCBP Information Center or call (877) CBP-5511 (227-5511) for U.S. Callers or (202) 325-8000 for International callers

Accessibility

The records received from your FOIA request may not conform to applicable standards for use by persons with disabilities per Section 508 of the Rehabilitation Act of 1973. You may request a reasonable modification for an accessible copy of your requested documents, if needed. If you choose to make a request for an accessible copy of a released document, then you will be contacted by a representative from our office to address your request. Please Note: A Section 508 compliant accessible copy of a document may be altered to meet disclosure requirements but will contain the same information.

When requesting accessibility assistance, please indicate your name, a phone number where you can be reached, and the FOIA Case Number in question. Please send your reasonable modification request to the FOIA mailbox at cbpfoiapublicliaison@cbp.dhs.govwith the subject line "FOIA Disability Modification" or call (202) 325-0150. (If you need telecommunication relay service (TRS) assistance to communicate with the CBP FOIA Office and you are in the United States, please dial 711 to obtain TRS assistance and notify the Communications Assistant that you want to contact the CBP FOIA Office at the telephone number (202) 325-0150.)

For additional questions, you may call the FOIA office at 202-325-0150 or by email at cbpfoiapublicliaison@cbp.dhs.gov.

CBP Information Center

Visit the CBP Help Information Center for additional assistance.

Request Records Through the Freedom of Information Act (2024)

FAQs

How do I make a successful FOIA request? ›

Criteria
  1. It must be in writing and signed by the person making the request;
  2. It must state that the request is being made pursuant to the FOIA;
  3. It must reasonably describe the records being requested;
  4. It must state the category of the requester for fee purposes (i.e., commercial, media, educational, all other);

What types of things Cannot be requested through FOIA? ›

Information/data that is NOT covered by the Freedom of Information Act (FOIA) includes:
  • Non-agency records and personal records.
  • Public requests for access to physical artifacts or scientific samples (e.g. core samples, sediment, rocks, fossils, specimen samples, blood samples).

What information can people request under the Freedom of Information Act? ›

generally provides that any person has the right to request access to federal agency records or information except to the extent the records are protected from disclosure by any of nine exemptions contained in the law or by one of three special law enforcement record exclusions.

How long does it take for FOIA response? ›

Under the statute, federal agencies are required to respond to a FOIA request within twenty working days, excluding Saturdays, Sundays, and legal holidays. This period does not begin until the request is actually received by the component that maintains the records sought.

Why do FOIA requests get denied? ›

We will deny a FOIA request, in whole or in part, only if the information is covered by one of the nine exemptions listed above, and (1) a statute or Executive order prohibits disclosure or (2) release of the information could be harmful to an individual, a business, or the Government.

What is an example of a Freedom of Information request letter? ›

Dear Sir/Madam: This is a request under the Freedom of Information Act. I request that a copy of the following document(s) be provided to me: [identify the documents as specifically as possible. i.e. all investigative records concerning ABC company, located at 555 Main Street, City, State, in the years 1997-1999.

How far back can a FOIA request go? ›

Agencies can no longer withhold “intra-or inter-agency communications” that could otherwise be withheld under FOIA Exemption 5 alone if the internal documents are more than 25 years old.

Why would someone make a FOIA request? ›

What is the purpose of FOIA? The FOIA gives a person the right to request access to Federal records.

What happens if a FOIA request is ignored? ›

Personal and Agency Litigation – Failure to comply with a FOIA request can result in a lawsuit being filed against you or your agency to compel the release of the requested information.

What is a valid FOI request? ›

To be valid it must be in writing, it must state the requestor's real name, include an address for correspondence and it must also offer a clear description of the information requested.

What are the different types of FOIA requests? ›

For purposes of assessing fees, the FOIA divides requests into the following categories:
  • Commercial Use Requests.
  • Educational Institution Requests.
  • Noncommercial Scientific Institution Requests.

What does no responsive records mean? ›

If only a portion of a document concerned the topic of a request, a common practice has been for an agency to process only the responsive portion and redact the other portions as “non-responsive” or “outside the scope” of the request.

How are FOIA requests processed? ›

The agency will typically search for records in response to your request and then review those records to determine which - and what parts of each - can be released. The agency will redact, or black out, any information protected from disclosure by one of the FOIA's nine exemptions.

Can emails be requested under FOIA? ›

The FOIA does not exempt those using private computers from the requirements of the Freedom of Information Act. If an e-mail meets the definition of “public record,” then it may be subject to the FOIA regardless of the location where the e-mail originated.

What factors determine whether information is a federal record? ›

Federal records are all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business.

What if FOIA is not answered? ›

Track all time and response deadlines carefully. If the agency denies your request or does not respond within the required time period, you can appeal to the agency's FOIA Appeals Officer. If the agency sent you a denial letter, it should set out the agency's appeal procedures.

How do you write a FOIA email? ›

Dear FOIA Officer: This is a request for records under the Freedom of Information Act [or Privacy Act]. I am requesting [please describe the documents you seek in as much detail as possible. Include any file names or file numbers, if applicable.

What to do when a FOIA request is ignored? ›

If a FOIA request is denied, either in whole or in part, the requesting party may appeal the decision to the Office of Information and Privacy, Department of Justice. Information on how to appeal a denial of a FOIA request is available on the Office of Information and Privacy website at www.justice.gov/oip.

Why is FOIA good? ›

Each state has its own public access laws that should be consulted for access to state and local records. The main purpose of the law is to ensure an informed citizenry and provide a check against corruption by holding the government accountable.

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