Questions, Comments or Complaints
Call the CBP INFO Center at (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday. If you are outside the United States, call +1 (202) 325-8000. (Telecommunications device for the hearing impaired: Please dial 7-1-1. The U.S. also has a national 7-1-1 service). You can also submit your question online.
If you have a specific question related to the Freedom of Information Act (FOIA) that you can't find answered elsewhere on the website, call us at (202)-325-0150.
| Commissioners |
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| Commissioner | Troy A. Miller* |
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| Deputy Commissioner | Pete R. Flores* |
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| Commissioner's Staff |
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| Executive Secretariat | Wayne Winterling, Executive Director
(202) 344-1040 |
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| Intergovernmental Public Liaison | Tim Quinn, Executive Director |
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| Privacy and Diversity | Rebekah Salazar, Executive Director
(202) 344-1610 |
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| Trade Relations | Valarie Neuhart, Deputy Executive Director
(202) 344-1440 |
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| Executive Assistant Commissioners |
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| Air and Marine Operations | Stephen A. Boyer
(202) 344-3950 |
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| Enterprise Services | Ryan J. Scudder* |
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| Field Operations | Diane Sabatino* Field Operations Contact Numbers |
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| Trade | AnnMarie Highsmith
(202) 863-6000 Trade Contact Numbers |
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| United States Border Patrol | Jason Owens
(202) 344-2050 |
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Note: * denotes an acting position
| Assistant Commissioners |
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| Acquisition | Mark Borkowski, Component Acquisition Executive
(571) 468-7500 |
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| Chief Counsel | FredrickB. Smith
(202) 344-2940 |
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| Congressional Affairs | Stephanie Talton*
(202) 344-1760 |
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| Finance | Jeffrey Caine
(202) 325-2163 |
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| Human Resources Management | Andrea J. Bright
(202) 863-6100 |
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| Information and Technology | Sanjeev "Sonny" Bhagowalia |
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| International Affairs | Debbie Seguin |
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| Professional Responsibility | Matthew Klein
(202) 344-1800 |
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| Public Affairs | Erin Waters
(202) 344-1700 Press Officers |
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| Training and Development | Chris Hall
(202) 325-7100 |
|---|
Note: * denotes an acting position
As a seasoned expert in the realm of U.S. Customs and Border Protection (CBP) operations, I bring a wealth of knowledge and experience to shed light on the intricate web of organizational structures and key personnel within this crucial agency. My expertise is not merely academic; it stems from a deep understanding of the CBP's functions, policies, and communication channels.
Now, let's delve into the provided information regarding the CBP, focusing on various concepts and key players:
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CBP INFO Center Contact:
- The CBP INFO Center serves as a central point for addressing questions, comments, and complaints related to CBP matters.
- Contact information: (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday.
- International callers: +1 (202) 325-8000.
- Hearing impaired individuals can use the 7-1-1 service.
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FOIA (Freedom of Information Act) Questions:
- Individuals seeking information under FOIA can contact the CBP at (202)-325-0150.
- This is a specialized service for addressing inquiries related to the Freedom of Information Act that are not covered elsewhere on the website.
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Commissioners:
- Commissioner: Troy A. Miller
- Deputy Commissioner: Pete R. Flores
- Executive Secretariat: Wayne Winterling, Executive Director
- Other staff members include Tim Quinn (Intergovernmental Public Liaison), Rebekah Salazar (Privacy and Diversity), and Valarie Neuhart (Trade Relations).
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Assistant Commissioners:
- Various Assistant Commissioners oversee key areas within CBP, such as Acquisition, Chief Counsel, Congressional Affairs, Finance, Human Resources Management, Information and Technology, International Affairs, Professional Responsibility, and Public Affairs.
- Notable figures include Mark Borkowski (Acquisition), Fredrick B. Smith (Chief Counsel), and Stephanie Talton (Congressional Affairs, acting).
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Enterprise Services and Field Operations:
- Ryan J. Scudder heads Enterprise Services, while Diane Sabatino oversees Field Operations.
- Field Operations includes Trade AnnMarie Highsmith, responsible for trade-related matters, and Jason Owens, overseeing the United States Border Patrol.
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Additional Contacts:
- Various other executives hold acting positions in crucial areas, such as Acquisition, Congressional Affairs, and Training and Development.
This comprehensive overview highlights the intricate organizational structure of the CBP, showcasing the diverse responsibilities of key figures and contact points for different aspects of the agency's operations. If you have any further inquiries or wish to explore specific areas in greater detail, feel free to engage in this knowledge exchange.
FAQs
The Border Patrol believes that individuals who marginally fail either the language or reasoning sections of the test can still pass the Academy and succeed as a Border Patrol agent. According to INS Human Resources personnel, the change has resulted in an increased average passing rate of 38-40 percent.
Can you refuse to answer CBP questions? ›
1. You have the right to remain silent. You do not have to answer questions asked by immigration officers if you do not want to answer them. This includes questions about your citizenship status, birthplace or place of residence.
Is the CBP entrance exam hard? ›
The CBP Entrance Exam is intentionally designed to be hard, since it shortlists the most capable candidates who possess the required abilities to succeed both in the tough CBP academy training and in the demanding day-to-day job.
What is the passing score for CBP exam? ›
The proctored exam contains the following 3 assessments: Logical Reasoning, Arithmetic Reasoning, and Writing Skills. To be eligible, applicants must pass the exam with a score of at least 70.
Can you fail a polygraph and still get hired CBP? ›
If you chose to take such a test as a lark and failed it, then nothing much would happen. If you were asked to take such a test as a condition of employment, then you wouldn't get the job.
What can disqualify you from CBP? ›
CBP may remove an employee or disqualify applicants who materially and deliberately falsify or conceal information (such as the omission of arrests, drug use, employment, medical history, assets, and liabilities, etc.)
Can CBP look at my phone? ›
CBP agents may swipe through your phone or look through the documents on your com- puter. The government also claims the authority to copy the data on your electronic devices.
Can CBP look through my phone? ›
All persons, baggage, and merchandise arriving in, or departing from, the United States are subject to inspection by U.S. Customs and Border Protection (CBP). This search authority includes all electronic devices crossing our nation's borders.
What not to say to immigration officer? ›
Another mistake to avoid during your immigration interview is rambling. Do not go off on tangents or tell your life story. Only answer the question that is being asked and do not provide more details than necessary. Remember, the immigration officer is doing many interviews a day, and you do not want to annoy them.
Does CBP pay well? ›
As of Apr 10, 2024, the average hourly pay for a Cbp Border Patrol in California is $28.04 an hour. While ZipRecruiter is seeing salaries as high as $47.45 and as low as $14.71, the majority of Cbp Border Patrol salaries currently range between $20.62 (25th percentile) to $31.78 (75th percentile) in California.
Customs Brokers License Exam Information
Exam Results Letters are emailed to examinees within two to three weeks from the date of the exam.
Does CBP pay good? ›
As of Apr 11, 2024, the average hourly pay for a Cbp Officer in California is $25.06 an hour. While ZipRecruiter is seeing salaries as high as $37.90 and as low as $17.70, the majority of Cbp Officer salaries currently range between $20.67 (25th percentile) to $28.17 (75th percentile) in California.
What is top pay for CBP officer? ›
The salary range for a Cbp Officer job is from $73,678 to $97,175 per year in California. Click on the filter to check out Cbp Officer job salaries by hourly, weekly, biweekly, semimonthly, monthly, and yearly.
What is the 100 mile rule for CBP? ›
Originating in a decades-old federal statute, CBP has the authority to conduct stops and searches within a “reasonable distance” of a border, defined by regulation as 100 miles. This “100-mile zone” has been used for permanent and temporary internal checkpoints and roving stops.
How many people pass the CBP polygraph? ›
The exact failure rate for CBP polygraph is not publicly available, as the agency does not release specific statistics. However, according to some estimates and anecdotal reports, the failure rate can range from 10% to 50%, depending on the position and the individual's background and performance.
What is the failure rate of the CBP Academy? ›
The academy has about 35% fail rate. PT will get the first group of to quit or injured.
What happens if you fail the Border Patrol Entrance Exam? ›
You must pass the Entrance Exam with a score of 70 to be eligible. You will not be able to retake the exam for six months.
Can you fail CBP Academy? ›
If you score below 70% twice during the ICE portion of your training program (either on two different examinations or on one examination and one remedial), you will be considered to have failed the training program. You will be removed from training and returned to your duty station for further action.
Can CBP officers deny entry? ›
The same is true for lawful permanent residents: you generally cannot be denied entry to the United States, but declining to answer questions may result in delay or further inspection.
