FAQs
It can happen to the best of Hosts: The wifi is a no-show, or the hot tub isn't hot. If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours.
What do I say to get a refund from Airbnb? ›
Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.
What to do if Airbnb won t refund? ›
If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.
How do I get a full refund for Cancelling Airbnb? ›
Airbnb refund policies
Moderate: Cancellable until five days before your stay for a full refund. Firm: Cancel 30 days before the stay and receive a full refund; cancel between 7 and 30 days before your stay and receive a 50% refund; no refund if canceled fewer than 7 days before the stay.
How do I request a refund on Airbnb resolution center? ›
Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation's checkout date to submit a Resolution Center request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Center.
Is it hard to get a refund from Airbnb? ›
Unless the unit is materially different from what the host described or from the pictures in the listing, there isn't an option to get a refund just because you don't like the rental. You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay.
Can Airbnb give me a full refund? ›
You may be entitled to a full refund or one larger than the standard refund of your Host's cancellation policy if: You have to cancel because of an extenuating circ*mstance. You have to cancel because of a qualifying reason covered by the Airbnb Rebooking and Refund Policy.
What to do if Airbnb is dirty? ›
Document the issue and message your Host
Document the issue: If possible, take photos or video to document the extent of the cleanliness issue. Message your Host: Your Host is your best point of contact to reach out to if the listing isn't clean at check-in. It's likely that they'll be able to help you fix the issue.
What is the strict cancellation policy for Airbnb guests? ›
Under the strict policy, guests can secure a full refund if they cancel within 48 hours of booking and at least 14 days before the specified check-in time. However, if a cancellation occurs within 48 hours the guest is only entitled to a 50% refund, regardless of how far off the check-in date is.
How do I dispute a charge on Airbnb? ›
Money-related issues
You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.
The two expressions mean exactly what they say. If a reservation is non-refundable, it means you pay for it when you book and you don't get any money back if you cancel the reservation. Free cancellation means that you are not charged anything if you cancel.
