Managing Your Stock-Back® Debit Card (2024)

Stash makes managing your Stock-Back^® Debit Mastercard^® easy. You can order a new card, activate your card,

How can I order a new card?

You can easily order a replacement Stock-Back^® Card¹ 24/7 right from your Stash account. Your new card should arrive in the mail in 7-10 business days.

Follow these steps:

On the app:

1. Login to the Stash app.
2. Tap Bank at the bottom of the screen.
3. Tap the image of your card.
4. Tap Replace Card.
   1. If you haven’t received your card yet, tap I never received my card.
5. Follow the prompts to replace your card.

On the web:

1. Login to the Stash website.
2. Click Bank at the top of the screen.
3. Click Account Management.
4. Scroll down and click Replace Card.
   1. If you haven’t received your card yet, tap I never received my card.
5. Follow the prompts to replace your card.

Note: If your address recently changed, enter your new address when prompted while you’re ordering your new card.

Can I still use my old card while I’m waiting for my new one?

If you reported your Stash Stock-Back^® Card lost or stolen, your old card will no longer work. You will need to wait until your replacement Stock-Back^® Card arrives to use your card.¹

If your card was damaged, or if you never received your replacement card, you can continue to use your current Stock-Back^® card number.

If you have any automatic payments set up with your old Stock-Back^® Card number, please update your card information after you activate your new card.

How do I activate my new card?

After you receive your Stock-Back^Ⓡ Card, you can activate it right in the app. Follow these steps:

1. Login to the Stash app.
2. Tap Bank at the bottom of the screen.
3. Tap Activate.
4. Enter your card information and tap Activate Card. Your card is now ready to use!

How do I change my PIN?

You can reset your PIN quickly in your Stash account.

Follow these steps to reset your PIN:

In the app:

1. Login to the Stash app.
2. Tap Bank at the bottom of the screen.
3. Tap the settings gear icon on the upper right-hand corner.
4. Select Reset Card PIN.
5. Enter a new 4 digit PIN, then re-enter your new PIN.

On the web:

1. Login to the Stash website.
2. Click Bank at the top of the screen.
3. Click Account management.
4. Click. Reset card PIN.
5. Enter a new 4 digit PIN, then re-enter your new PIN.

If you need assistance with your Stock-Back^Ⓡ Card, please call us at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday; or email us at support@stash.com.

DISCLOSURES

1 Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Any earned stock rewards will be held in your Stash Invest account. Investment products and services provided by Stash Investments LLC, not Stride Bank, and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. In order for a user to be eligible for a Stash banking account, they must also have opened a taxable brokerage account on Stash.

2 All rewards earned through use of the Stash Stock-Back® Debit Mastercard® will be fulfilled by Stash Investments LLC. You will bear the standard fees and expenses reflected in the pricing of the investments that you earn, plus fees for various ancillary services charged by Stash. In order to earn stock in the program, the Stash Stock-Back® Debit Mastercard must be used to make a qualifying purchase. What doesn’t count: Cash withdrawals, money orders, prepaid cards, and P2P payment. If you make a qualifying purchase at a merchant that is not publicly traded or otherwise available on Stash, you will receive a stock reward in an ETF or other investment of your choice from a list of companies available on Stash. 1% Stock-Back® rewards available only on Stash+ ($9/mo) and only for client’s first $1,000 of Qualifying Purchases in each calendar month program. See Terms and Conditions for details. Stock rewards that are paid to participating customers via the Stash Stock Back program, are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. Stash reserves the right to amend this program and the terms and conditions thereof and/or cancel this program at any time, for any reason, upon notice to you. See Terms and Conditions for more details. What doesn’t count: Cash withdrawals, money orders, prepaid cards, and P2P payment. If you make a qualifying purchase at a merchant that is not publicly traded or otherwise available on Stash, you will receive a stock reward in an ETF or other investment of your choice from a list of companies available on Stash. See Terms and Conditions for more details.

3 1% Stock-Back® rewards available only on Stash+ ($9/mo) and only for client’s first $1,000 of Qualifying Purchases in each calendar month program. See Terms and Conditions for details.