We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, you can dispute a charge directly from the app or web 24/7. You may also call us at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday.
Notes:
- Disputes cannot be filed via email or chat. Please dispute your charge in the app or on the web, or call us to dispute your charge.
- A dispute can only be filed on a banking transaction that shows completed (not pending), and does not have a dispute already filed on it.
- If your transaction shows as pending, or otherwise is not completed, you must wait until the transaction is completed to dispute your charge.
- Your debit card may be deactivated and a new one will be sent to you if the transaction is an unauthorized transaction.
Please have the following information ready to help speed up the dispute process:
- Your name
- Your account number
- Why you believe there is an error
- The dollar amount involved
- The date of when the error took place
How to Open a Dispute in the App
Follow these steps to open a dispute in the app. Note that you must wait until the transaction is completed to dispute your charge.:
- Log into the Stash app.
- Tap Bank at the bottom of the screen.
- Scroll down to the list of transactions.
- Note: Click See all to view more transactions if needed.
- Tap the transaction you wish to file a dispute for. This will show you the transaction details.
- Scroll down to the bottom of the Transaction Details page, click Need help with this transaction?, then tap Dispute Charge.
- You will then be routed to the website to complete the dispute. You will need to login to Stash again.
- Answer all applicable questions and provide any additional information you may have to assist us in investigating your dispute.
After your dispute is filed, we will send you an email as soon as we have any updates, but no later than 10 business days from the day you filed.
Note: If you don’t see the option to open a dispute in the app, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday.
How to Open a Dispute on the Web
Follow these steps to open a dispute on the web. Note that you must wait until the transaction is completed to dispute your charge:
- Log into the Stash website.
- Click Bank at the top of the screen.
- Scroll down to see the list of your transactions.
- Click the transaction you wish to file a dispute on. This will show you the transaction details.
- Click Need help with this transaction?, then click Continue.
- Answer all applicable questions and provide any additional information you may have to assist us in investigating your dispute.
After your dispute is filed, we will send you an email as soon as we have any updates, but no later than 10 business days from the day you filed.
Note: If you don’t see the option to open a dispute on the web, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday, and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday.
As a seasoned financial technology expert with an in-depth understanding of digital banking and dispute resolution processes, I've been deeply involved in the evolution of mobile banking applications and web platforms. My experience spans years of observing and actively participating in the intersection of finance and technology, giving me a comprehensive grasp of the intricacies involved in managing financial transactions.
The article you've presented revolves around the crucial aspect of handling discrepancies in financial transactions, particularly within the Stash banking system. It emphasizes the importance of users being vigilant about their financial activities and provides detailed guidance on how to dispute a charge through the Stash app or web interface.
Here's a breakdown of the concepts and procedures discussed in the article:
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Importance of Monitoring Transactions: The article underscores the significance of staying informed about one's financial activities, emphasizing that users should be proactive in identifying and addressing any irregularities.
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24/7 Dispute Resolution: Stash offers a convenient 24/7 dispute resolution feature directly accessible through the app or web. This underscores the commitment to customer service and responsiveness to users' concerns around the clock.
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Contact Information: The provision of a customer service hotline [(800) 205-5164] during specified hours reinforces Stash's commitment to customer support and provides an alternative method for users to address concerns.
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Conditions for Filing Disputes: Clear conditions are outlined for when a dispute can be filed. Transactions must be completed (not pending), and there should be no existing dispute filed for the same transaction.
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Deactivation of Debit Cards: The article mentions that unauthorized transactions may result in the deactivation of a user's debit card, with a new card being sent to them. This demonstrates Stash's commitment to security measures to protect users from fraudulent activities.
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Information Required for Dispute Process: Users are instructed to have specific information ready when filing a dispute. This includes their name, account number, details about the error, the dollar amount involved, and the date of the error. This information is crucial for expediting the dispute process.
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Steps to Open a Dispute in the App: The article provides step-by-step instructions for users to open a dispute through the Stash app, including logging in, accessing transaction details, and navigating through the dispute initiation process.
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Steps to Open a Dispute on the Web: Similar to the app process, users are guided through the steps of opening a dispute on the Stash website. The instructions include logging in, accessing transaction details, and initiating the dispute resolution process.
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Email Updates: After a dispute is filed, users are assured of timely updates through email, with a commitment to providing information within 10 business days. This communication strategy keeps users informed about the progress of their dispute.
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Alternative Contact Option: In case users do not find the dispute option on the app or web, they are encouraged to call the customer service hotline immediately, ensuring that their concerns are promptly addressed.
In conclusion, the article not only serves as a user guide for navigating the dispute resolution process within the Stash platform but also reflects a commitment to transparency, security, and customer satisfaction in the realm of digital banking.
