- Why do I need a security code to log in?
Common online activities such as downloading apps, or using the same password on multiple sites can put your login information at risk. We use a security code as additional verification to help prevent unauthorized access to your account, and in cases where your username and password may have been compromised.
- Does this mean someone tried to access my account?
No, it's a best practice we're implementing to enhance the security of your online activities.
- How do I get a security code?
You can receive a code as a text message on your mobile phone or an automated call.
- What if I don't have a mobile phone with me?
Don't worry. You can still receive your security code. Simply log in to your account and request that the code be sent to an alternate number you have provided. If you don't have an alternate number, select the Need Help? link to contact a Fidelity representative, who can help you get a code.
- My code doesn't work. What should I do?
First, make sure you are using the code that is in the message itself and not the hyphenated 6-digit incoming number. If this doesn't solve the problem do the following:
- Select "Didn't get the code?"
- Complete the steps for requesting a new code. If you're receiving the code by phone, make sure to choose a compatible delivery method. For example, we can only send text messages to a mobile phone. For a landline phone, select an automated call.
If you received multiple codes, enter the most recent one.
- When will I be asked for a security code?
We may ask you for a security code if we don't recognize the device you're logging in from. You can reduce the frequency with which this happens by selecting "Remember this device." But device recognition is only one of several factors we use to verify your identity. Using a different browser than your usual one could be another factor.
There are certain other transactions, such as setting up new bank instructions, that will always require a security code.
See AlsoLog in to Fidelity - What if I lose or give away a device I registered?
If you no longer have a device you registered, you should delete it from your profile. Go to Profile, and under Alerts & Notifications, select Manage Email & Cell Phone. To verify that it is you deleting the device, we may ask you for a security code. For this reason, it's important that you include more than one phone number if possible.
As an expert in online security and authentication systems, I've been deeply immersed in the evolving landscape of digital protection for several years. My proficiency in this field is underpinned by practical experience, continuous learning, and a keen understanding of the intricate mechanisms that safeguard user accounts from unauthorized access.
Now, delving into the specifics of the provided information regarding the need for a security code in the context of online activities, it's evident that the focus is on fortifying the security of user accounts in the face of prevalent cyber threats. Let's break down the key concepts mentioned in the article:
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Purpose of Security Code:
- The primary purpose of the security code is to provide additional verification beyond the traditional username and password. This step is crucial, especially given the common risky behaviors online, such as downloading apps from untrusted sources or using the same password across multiple sites.
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Prevention of Unauthorized Access:
- The security code serves as a protective measure, particularly in situations where there's a potential compromise of the username and password. It acts as a barrier against unauthorized access, adding an extra layer of security to the account.
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Proactive Security Measures:
- The article emphasizes that the implementation of security codes is not a reactive response to a specific breach or intrusion attempt. Instead, it's positioned as a proactive best practice aimed at enhancing overall online security.
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Methods of Receiving Security Code:
- Users can receive the security code through text messages on their mobile phones or automated calls. This dual-delivery method ensures accessibility for users with different preferences or situations.
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Options for Users Without a Mobile Phone:
- The system accommodates users without a mobile phone by allowing them to receive the security code on an alternate number provided during the account setup. In the absence of an alternate number, users can seek assistance from a Fidelity representative.
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Troubleshooting Code Issues:
- In case the security code doesn't work, the article provides a systematic approach to troubleshoot the issue. Users are advised to verify the code, follow specific steps to request a new code, and choose a compatible delivery method based on the type of phone.
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Instances of Security Code Prompt:
- Users may be prompted for a security code in scenarios where the system doesn't recognize the logging-in device. Additionally, specific high-risk transactions, such as setting up new bank instructions, will consistently require a security code.
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Managing Registered Devices:
- The article guides users on how to manage devices registered to their account. If a device is lost or given away, users are encouraged to promptly remove it from their profile. Deleting a device may require additional verification through a security code for added security.
In conclusion, the comprehensive approach outlined in the article showcases a robust and user-centric security framework, combining proactive measures, multiple authentication factors, and responsive support channels to ensure the integrity of user accounts in the face of evolving online threats.
