How to use two-step verification with your Microsoft account (2024)

To increase the security of your account, you can require two steps to sign in.

Turn two-step verification on or off

  1. Sign in toyour Microsoft account Advanced security options.
    Sign in

  2. Under Additional security and Two-step verificationchoose Turn on orTurn off.

  3. Follow the instructions shown on the screen.

    Note:As part of setting up this account, you’ll be given a QR code to scan with your device; this is one way we ensure you are in physical possession of the device you are installing the Authenticator app to.

About two-step verification or two-step authentication

What is two-step verification?

Two-step verification (sometimes called two-step authentication) helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security info). Even if someone else finds your password, they'll be stopped if they don't have access to your security info. This is also why it's important to use different passwords for all your accounts.

Important:If you turn on two-step verification, you will always need two forms of identification. This means that if you forget your password, you need two contact methods. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access. You may even lose access to the account. For that reason, we strongly recommend you have threepieces of security info associated with your account, just in case.

What happens when you turn on two-step verification?

If you turn on two-step verification, you’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted. When two-step verification is turned off, you will only have to verify your identity with security codes periodically, when there might be a risk to your account security.

What you'll need for set up

Two-step verification begins with an email address (we recommend two different email addresses, the one you normally use, and one as a backup just in case), a phone number, or an authenticator app. When you sign in on a new device or from a new location, we'll send you a security code to enter on the sign-in page.For more info about the authenticator app, see How to use the Microsoft Authenticator app.

Learn more

If you forget your password when you have two-step verification turned on for your account, you can reset your password as long as we have two ways to contact you, like one of the alternate contact email addresses or phone numbersthat you used when you turned on two-step verification.

Depending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account.

To reset your password, follow the steps inHow to reset your Microsoft account password. Instead of receiving one security code to verify your identity, though, you'll receive two.

If you're looking for info about changing, removing, or updating the alternate email address or phone number where you get security codes, follow the steps in eitherSecurity info & verification codesorReplace your Microsoft account security info.

Some apps (like the mail apps on some phones) or devices (like the Xbox 360) can't use regular security codes. If you see an “incorrect password” error on an app or device after you turn on two-step verification, but you’re sure your password was correct, that means you'll need an app password for that app or device.

App passwords are only available if you use two-step verification. If you don't have two-step verification turned on, you won't see the App passwords section on the Additional security options page.

Read about how to create and use app passwords inApp passwords and two-step verification.

Did you know you can increase the security of your account by removing your password and signing in with a passwordless method instead? Learn how to go passwordless with your Microsoft Account.

Two-step verification, also known as two-step authentication, stands as a crucial barrier against unauthorized access to your accounts, offering an added layer of security beyond the conventional password setup. As an enthusiast well-versed in cybersecurity, I've extensively dealt with and implemented two-step verification protocols across various platforms.

The article touches upon fundamental concepts necessary for understanding and setting up two-step verification for a Microsoft account. Here's a breakdown:

  1. Two-Step Verification/Authentication:

    • Enhances security by requiring two distinct forms of identification: your password and a second factor like a phone, email, or an authenticator app.
    • Even if someone gains access to your password, they're thwarted without the second authentication factor.
  2. Enabling Two-Step Verification:

    • Access the Microsoft account's "Advanced security options" to turn on or off two-step verification.
    • Follow the on-screen instructions, which typically include scanning a QR code with your device for setting up the Authenticator app.
  3. Necessities for Setup:

    • Essential prerequisites include at least one email address (preferably two, for primary and backup), a phone number, or an authenticator app.
    • Whenever signing in from a new device or location, a security code will be sent for verification.
  4. Impact of Two-Step Verification:

    • With two-step verification active, a security code is required for each sign-in on an untrusted device, significantly enhancing security.
    • Disabling two-step verification leads to periodic identity verification requests in potential risk scenarios.
  5. Resetting Password with Two-Step Verification:

    • Password reset necessitates two contact methods, such as alternate email addresses or phone numbers added during two-step verification setup.
    • Resetting the password might require entering security codes from both the authenticator app and a backup email.
  6. App-Specific Passwords and Two-Step Verification:

    • Certain apps or devices unable to use regular security codes necessitate app-specific passwords when two-step verification is active.
    • Instructions on creating and utilizing app passwords are available when two-step verification is enabled.
  7. Passwordless Authentication:

    • An alternative approach to boost account security involves eliminating traditional passwords and opting for passwordless methods. This method is available for Microsoft Accounts as well.

Understanding and implementing these steps not only fortifies the security of your Microsoft account but also aligns with broader best practices in securing online accounts against potential breaches.

How to use two-step verification with your Microsoft account (2024)

FAQs

How to use two-step verification with your Microsoft account? ›

After the account.live.com page has opened, select Security & Privacy, go to More Security Settings, scroll down and select Set up two-step verification. You'll have the option to confirm your identity via email, phone or the Microsoft account App.

How do I use Microsoft 2-Step Verification? ›

How to use two-step verification with your Microsoft account
  1. Sign in to your Microsoft account Advanced security options. Sign in.
  2. Under Additional security and Two-step verification choose Turn on or Turn off.
  3. Follow the instructions shown on the screen.

How do I complete Microsoft verification? ›

When you sign in to your Microsoft account, we may ask for additional proof that it's really you. Pick any of the email addresses or phone numbers you have on your account, and we'll send you a verification code. Once you've received the code, enter it wherever you are trying to sign in.

How do I enter my Microsoft verification code? ›

To sign in using a verification code with the Microsoft Authenticator app
  1. Sign in to an application or service such as Microsoft 365 using your username and password.
  2. Microsoft prompts you for a verification code.
  3. Open the Microsoft Authenticator app on your phone and enter the code in the box where you are signing in.

What is a 2-Step Verification key? ›

Authentication is an adaptation of verification processes designed to protect access to data and systems. Many two-step verification products and services are also 2FA. Google's 2-Step Verification service, for example, involves a username and password as well as a code sent to the user's device.

What is the phone number for Microsoft two-step verification? ›

In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536.

How can I verify my Microsoft account without my phone? ›

You can try using an alternate contact method like an email address or authentication app. This offers flexibility and verifies your identity. You can also use security questions set up during the account creation process. This'll prove you own the account and you can get back in.

How do I stop Microsoft asking for verification code? ›

The only way to stop send a code is to disable two step authentication which I will not recommend you to do. Please add Microsoft authenticator to your account and that should solve your issues as the send the code option will no longer exist as it will be replaced by the codes in your authenticator app.

How do I unlock my locked Microsoft account? ›

The quickest way to get your account unlocked is by requesting and entering a security code online. If you haven't tried unlocking your account online, we recommend you start there. Tip: If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header.

What is an example of two step authentication? ›

Using two knowledge factors like a password and a PIN is two-step authentication. Using two different factors like a password and a one-time passcode sent to a mobile phone via SMS is two-factor authentication.

What are some examples of two-factor authentication? ›

One example is sending a code to a user's mobile phone via text message, and this sending code from 2FA must be entered in addition to the password to log in. Another example is using a biometric identifier such as a fingerprint or iris scan.

How to get past 2 step verification if you lost your phone? ›

You have several ways you can get back into your account, depending on your circ*mstances.
  1. Use backup options. If you've lost access to your primary phone, you can verify it's you with: ...
  2. Sign in from a trusted device. ...
  3. Get a new phone from your carrier. ...
  4. Recover your account.

How do I reset my Microsoft Authenticator? ›

Resetting Microsoft Authenticator
  1. Open Microsoft Authenticator on your device.
  2. In the “Settings” menu, usually found at the top right corner of the screen, scroll down and select “Accounts”.
  3. Choose the account you want to reset by tapping it.
  4. Then tap “Remove account” or a similar option.
  5. Follow the prompts to confirm.

Why is Microsoft asking me to verify my identity? ›

Keep in mind that account verification is an important security measure to protect your account from unauthorized access, so it's important to follow the necessary steps to verify your identity. To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed.

How long does it take for Microsoft to verify your account? ›

Typically, the verification process for an Azure free subscription can take anywhere from a few minutes to a few hours, but in some cases, it may take up to 72 hours to complete the verification process.

Why do I keep getting Microsoft verification? ›

Basically, getting codes indicate that someone is trying to log in to your Microsoft account but cannot pass the verification process. To make sure the login attempt is genuine, Microsoft sends you a verification code. If not , this means the code you received is a phishing attempt.

Is a Gmail a Microsoft account? ›

Your Gmail address is actually just an alias for your Microsoft account and not a real Google account. While Windows can be logged in using a Microsoft account, it cannot be logged in using a Google account. To avoid confusion, you may want to consider adding an alias to your Microsoft account.

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