German Online Bank Closes the Accounts of Over 100 Clients, Who Claim They Still Have Gotten Their Money Back - SchengenVisaInfo.com (2024)

German neobank headquartered in Berlin, Germany, N26, has closed the online bank accounts of over one hundred customers, without prior warning, as a part of anti-fraud measures that went wrong a month ago, in April 14.

N26 clients have been suddenly blocked from accessing their savings, and several of them have told the Business insider, Including here a Ukrainian refuge, that they still haven’t gotten their money back yet.

According to a press release issued by N26 on April 19, in which it is explained why the bank accounts of some of its clients are sometimes closed, as a fully regulated bank N26 has a legal requirement to combat financial crime.

N26 regularly conducts routine checks on our millions of customer accounts to detect suspicious activity or misuse of accounts, which allow us to monitor and flag suspicious activity or misuse where it may exist,” the press release reads.

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It further goes on to explain that the bank, in spite of not being a traditional one, is obliged by law to report to the German Financial Intelligence Unit by filing a Suspicious Activity Report (SAR) in cases when suspicious activity is detected.

Sometimes, our findings may require us to block accounts. We always aim to return any customer funds as soon as possible as long as these can be released,” the statement reads.

It, however, acknowledges that not all decisions to block bank accounts are 100 per cent right, insisting that the N26 team does everything possible in order to minimize the margin for error.

The decision to block the bank accounts of some of its clients has affected many, including a Ukrainian refuge named Anya Shamaieva, who told the Business Insider that she had about €15,000 in her account, and she had hoped to support herself with that money while the war in her home ranged on.

When she contacted N26 regarding the reason behind the move, she was told that she had to prove the funds were hers in order to get her account unblocked.

I explained that I am displaced, so it may be hard to prove because I didn’t bring anything with me. I’m not able to go to the tax office in Kyiv and risk my life again because N26 decided to close my account,” she said.

Others affected by the closure of their bank accounts claim they were left unable to pay their bills, were left unable to go on trips they had planned for months, thus losing money that was already paid, and some of them could not even allocate their employee’s salaries.

>> Studying in Germany: Blocked Bank Account Amount Expected to Increase to €11,172 From Autumn 2022

German Online Bank Closes the Accounts of Over 100 Clients, Who Claim They Still Have Gotten Their Money Back - SchengenVisaInfo.com (2024)

FAQs

Why are N26 accounts closing in Germany? ›

Berlin-based N26 said a number of accounts were "wrongly closed" as a result of new measures to prevent fraud, in a statement posted on LinkedIn. The digital bank, founded in 2013, announced its withdrawal from the US last year and said it would refocus its attention on Europe.

What happens if an online bank closes? ›

When a bank fails, the Federal Deposit Insurance Corporation (FDIC) will arrange the sale of the bank customer's assets to a healthy bank, or, less commonly, the FDIC will pay the bank deposits back directly. Between 2001 and 2022, 561 banks failed, according to the FDIC.

Can you keep your German bank account after leaving Germany? ›

Bank Account: Can you keep your German bank account when leaving Germany? Yes, you can. And you should certainly keep it at least a few months until after you have left Germany since you will still need it for some transactions after you leave (e.g., your last electricity bill, your deposit from your landlord, etc.).

What happens when a bank closes your account with a negative balance? ›

When a bank closes your account with a negative balance, you will be responsible for paying the amount owed. If you do not pay the amount in a timely manner, the bank may send your account to a collections agency and report your debt to credit bureaus, which could lower your credit score.

Why is N26 leaving the US? ›

N26′s American customers will no longer be able to use its app from Jan. 11, 2022. The Berlin-based fintech said the move was aimed at shifting focus to its core European business. It's a reminder of how difficult it has been for European fintechs to expand their services in the U.S.

Does N26 accept US citizens? ›

But if you're planning on using the account primarily in the US or only have income in US dollars, it's probably better to sign up for a US account instead. However, as long as you're a US resident or citizen, you can actually (and a bit surprisingly) have an N26 account both in the EU and the US at the same time.

Can a bank legally close your account without permission? ›

Yes. Generally, banks may close accounts, for any reason and without notice. Some reasons could include inactivity or low usage. Review your deposit account agreement for policies specific to your bank and your account.

Is it illegal for a bank to close your account without notice? ›

The Code of Banking Practice states that a bank will not close an account without giving reasonable prior notice.

Can a bank close your account and keep your money? ›

The bank has to return your money when it closes your account, no matter what the reason. However, if you had any outstanding fees or charges, the bank can subtract those from your balance before returning it to you. The bank should mail you a check for the remaining balance in your account.

Can a US citizen have a German bank account? ›

Yes, foreigners can open German bank accounts. However, you'll often be asked for a German proof of address, or at the very least an address from another Eurozone or EEA country. If you're still based in the US a flexible multi-currency account from a specialist provider like Wise or Revolut may be a better option.

Can you open a bank account in Germany as a US citizen? ›

In order to open a bank account in Germany, you'll need to submit documents confirming your identity that are recognised in Germany. Documents issued abroad must be authenticated by an apostille or legalisation, depending on the country of issue.

What happens to dormant bank accounts in Germany? ›

In any case, the German state guarantees the repayment of dormant assets to rightful owners in perpetuity. In other words: the money of depositors is safe.

Can you open a bank account if another bank closes your account? ›

In most circ*mstances, once a bank account is closed it can't be reopened. You'll have to open a new bank account with your institution or bank somewhere else if you're unable to find an account that interests you.

What happens when a Social Security direct deposit goes to a closed account? ›

Originally Answered: What happens if my social security direct deposit goes to a closed bank account? The bank would reject the deposit and it would be returned to the Social Security Administration.

How long does a closed bank account stay on your record? ›

An account that was in good standing with a history of on-time payments when you closed it will stay on your credit report for up to 10 years. This generally helps your credit score. Accounts with adverse information may stay on your credit report for up to seven years.

Is there a German bank in the US? ›

Deutsche Bank USA

Having first established a presence in the Americas in the 19th century, the bank began independent operations in the US in 1978, opening its first North American branch in New York City.

What are the disadvantages of N26? ›

Cons
  • 1.7% charge for withdrawing cash abroad with the basic account.
  • No bank branches.
  • No telephone support and reduced hours chat support.
  • No guaranteed financial protection with Brexit.
  • No standing orders.
  • No overdraft facility.
Mar 20, 2020

What bank owns N26? ›

N26 (known as Number 26 until July 2016) is a German neobank headquartered in Berlin, Germany.
...
N26.
FormerlyNumber 26 (2013–2016)
ServicesDirect bank
OwnerN26 AG
Number of employeesc. 1,500 (2021)
Websiten26.com/en-eu
7 more rows

Is it illegal for a US citizen to have a foreign bank account? ›

And, while it is absolutely legal to own a foreign bank account, there are some additional reporting and tax requirements that US persons should be aware of so that they can remain in IRS tax and reporting compliance and avoid unnecessary fines and penalties.

Does N26 report to IRS? ›

The only thing that will be automatically reported is the actual account balance on the last day of the year, just like in other normal bank procedures.

Why is N26 blocked? ›

In simple terms, this means that N26—as a bank—needs to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. In these cases, access to an N26 account may be restricted, or the account may be closed.

Why would a bank close your account without telling you? ›

You have a negative balance. You have excess overdraft fees. You're suspected of fraud. You break a bank or account policy.

Can a bank account be closed permanently? ›

Contact Your Bank

Cancel your bank account. Many financial institutions allow you to do this online, but it could require a phone call to customer service or a visit to a local bank branch. Some banks and credit unions may require you to fill out an account closure request form or submit a written request.

How long can your bank account be under investigation? ›

Per current regulations, banks take between 30 and 90 days to evaluate, respond, and resolve problematic transactions. In some instances, law enforcement might be informed depending on the fraud and identity theft level.

How do I claim money from a closed bank account? ›

When you realize your bank account is closed, follow these steps to gain access to your money:
  1. Contact the bank. ...
  2. Pause direct deposits and automatic payments. ...
  3. Redirect checks. ...
  4. Obtain your ChexSystems report. ...
  5. File a complaint. ...
  6. Check your account balance regularly. ...
  7. Understand when deposits become available.
Dec 20, 2022

Can you close a bank account under investigation? ›

That means placing your bank account under investigation if they have any reason to suspect fraud. Banks have some leeway in choosing whether to freeze or close cardholders' accounts. The reasons they might do this were outlined in your customer agreement.

Do you lose all your money if a bank closes? ›

The standard FDIC deposit insurance coverage limit is $250,000 per depositor, per FDIC bank, per ownership category. This means each depositor is insured to at least $250,000 at an FDIC-insured bank. Failed banks are listed as such when the FDIC or a state regulatory agency closes a bank.

Do banks flag large check deposits? ›

If deposited by check, the bank generally must make the first $5,525 available consistent with the bank's normal availability schedule. The bank may place a hold on the amount deposited over $5,525. For check deposits over $5,525, banking laws and regulations allow for exceptions to the rules on availability of funds.

What to do if a bank won't give you your money? ›

File a Complaint With the Consumer Financial Protection Bureau. If contacting your bank directly does not help, you can complain to the Consumer Financial Protection Bureau (CFPB) about: Checking and savings accounts.

Can a US citizen have a European bank account? ›

It's possible to open a bank account in Europe for many US citizens. However, providers, such as Wise offer multi-currency accounts in several different European currencies. You can also get a card that lets you spend like a local in over 170 countries.

Can the US government access foreign bank accounts? ›

If the American worker deposits their monthly earnings into a German bank, the IRS can grant itself access to that account to collect taxes.

Can I keep my German bank account if I move abroad? ›

Many expats prefer to keep their German banking account(s) even after they have left the country. In any event, it's a good idea to keep your account at least for several months after you leave, in order to pay last-minute expenses and take care of other financial matters.

Is N26 shutting down? ›

Berlin - N26 today announced that its digital banking experience will no longer be available to customers in the US after January 11, 2022.

Is the German bank N26 destroying jobs or creating new jobs? ›

So according to “creative destruction”, theGerman bank N26 resultsinto destroying jobs, but also creating newjobs at the other part.
...
Organizational assets include;
  • Dispersed authority.
  • Operative business model.
  • Helpful managerial values.

Is N26 accepted in Germany? ›

N26 offers a free Bank Account and Mastercard debit card in Germany, along with an optional Maestro card for worldwide card acceptance. It's completely mobile, so you can create your account and do all of your banking directly from the N26 mobile app.

Is N26 available in Germany? ›

We offer our accounts in the following countries: Austria, Belgium, Denmark, Estonia, Finland, France (not available for residents in the DOM/TOM), Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

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