Firehouse Subs - Firehouse Subs Feedback (2024)

Table of Contents
Talk to us! FAQ FAQs

Talk to us!

  • If you need technical support or a points credit for your Firehouse Rewards account, pleaseClick here
  • Check our FAQ below, use the button below to contact us online, or call Customer Service at 1-888-289-6185.
  • For California data privacy inquiries, and other data privacyrequests not related to employment, use this form.

FAQ

I’m not seeing the new Firehouse Subs App
The new Firehouse Subs App is being rolled out over the next couple weeks for all users.
I am attempting to log in using the email associated with my existing Firehouse Subs Account but I am not receiving the code.
Some email providers may automatically send our emails to Spam or Promotional folders, so please make sure to check there. While our emails typically come through immediately, there can also be a delay for a few minutes. If you don’t receive a code after 3 minutes, click the Resend Code link or contact us using this link!
I have logged into my Account on the new App but do not see my Points balance.
Firehouse Rewards Points are in the process of being migrated over. Please check the App again over the next few days or contact us using this link!
I cannot see or redeem my previously-activated Rewards in-restaurants
Due to an outage with our POS provider, our Firehouse Rewards loyalty service is currently unavailable in-restaurant. Guests can still earn Points and redeem Rewards when they place an order through our new App for pickup in-restaurant.
When does the Birthday Sub reward appear in my account?
The Birthday Sub reward will load into your Loyalty Rewards account on the day of your birthday. You will have the following 6 additional days to redeem the single-use reward before it expires.
Do points or rewards ever expire?
Do points or rewards ever expire?Points do not expire. If you exchange points for a reward, that reward will remain active until you use it. Promotional rewards (i.e. Birthday Sub, Free Dessert, etc.) do have expiration dates. Those expiration dates will be listed directly under the reward.
How can I find your menu prices?
How can I find your menu prices?To find your local pricing, please contact your nearest Firehouse Subs directly or click on our “Find A Firehouse” tab, input your city and state or zip code, and click on “Order Now” under your local Firehouse Subs. Click on “Order Take Out” for regular menu items or “Order Catering Online” for our catering menu.
What sizes are your subs?
Our sub rolls are made with artisanal bread and the exact measurements are only approximations. Our subs come in 3 approximate sizes; small = 4 inches, medium = 8 inches, and large =12 inches.
What discounts do you offer (i.e. military, police, senior, etc.)?
Our Corporate policy states that all firefighters in uniform get a free medium drink (equal to 15% off a combo) when they dine with us. Many of our franchise owners will extend that discount to all first responders.If you’d like to know if your local Firehouse Subs offers any additional discounts or restaurant specific promotions, please contact them directly as it is a private business decision made by the franchise owners.
I don’t have the Mobile App or Outlook, how can I submit my receipt to earn missed points?
You can submit your receipt by attaching a photocopy or scan of it to an email and sending it to rewards@firehousesubs.com.
I had a great/bad experience, is this the right place to go to share it?
Absolutely! Please fill out the contact form or call the number listed. Your comments will then be passed along for the proper leadership to review and address.
I am a current/former employee, how can get an employment verification?
Our restaurants are privately owned and operated and we only have records for the HQ-owned restaurants (Des Moines, IA/ Jacksonville, Fl/Gainesville,Fl/ Ocala,Fl/ St. Augustine, Fl). It would be best to contact the franchise owner or general manager of the location you worked for in order to obtain an employment verification.
I am a current/former employee and I never received my W-2. What should I do?
Our restaurants are privately owned and operated and we only have records for the HQ-owned restaurants (Des Moines, IA/ Jacksonville, Fl/Gainesville,Fl/ Ocala,Fl/ St. Augustine, Fl). It would be best to contact the franchise owner or general manager of the location you worked for in order to inquire about your W-2.Additionally, you can contact the payroll company that is listed on your paystubs.
I received a gift card as a gift and when I tried to use it, there wasn’t anything on it or it did not work. What do I need to do?
First, find out where the gift card was purchased. If it was not purchased at a Firehouse Subs restaurant or through our website, the original purchaser will need to contact the vendor they bought it from to receive a replacement or refund.If the card was purchased at a Firehouse Subs restaurant or via our website, please fill out our contact form and provide us photos of the front and back of your gift as well as you mailing address. This will allow us our Accounting team to investigate the issue and replace the card if need be.
Firehouse Subs - Firehouse Subs Feedback (2024)

FAQs

What makes Firehouse Subs so good? ›

With more than 1,245 Firehouse Subs Restaurants

People come back again and again because, unlike other sub places, we steam our meats and cheeses, releasing a rush of flavors, then stuff a serving that's way over code on one of our toasted private-recipe sub rolls.

How do I get a refund from firehouse? ›

Firehouse Coffee will not pay postage for any returns. Please email mike@firehousecoffee.com to request a refund. Please include the following information in the email: Place in the subject line: Refund/Exchange.

Does Firehouse warm their subs? ›

You can order any of our hot subs cold!

Just let us know when you order and we won't heat the meat & cheese. Then we'll pile it all high on our private recipe toasted sub roll.

Is Firehouse Subs owned by firemen? ›

Firehouse Subs is an American restaurant chain based in Jacksonville, Florida. It was founded in 1994 by former firefighter brothers Chris and Robin Sorensen.

How does Firehouse Subs rank? ›

64 IN 2021 TOP 500 COUNTDOWN. Every year, Nation's Restaurant News ranks the largest restaurant chains by domestic systemwide sales, giving a detailed look at the biggest players in the industry.

Does Firehouse Subs toast their bread? ›

Firehouse Subs calls it their winning combination — steaming the meats and cheeses to release flavor, then stuffing it all into a toasted sub roll.

What sauce does Firehouse Subs use? ›

Our hot sauces, including our signature Captain Sorensen's Datil Pepper Hot Sauce, are available for purchase on one website. AND... because you're a loyal customer you get a special Firehouse Subs discount of 7%. Visit www.hotsauce.com and search for the sauce you wish to purchase.

Does Firehouse Subs give money to firemen? ›

A portion of your purchase in 2023 at all US Firehouse Subs locations goes to the Firehouse Subs Public Safety Foundation, to be used to provide lifesaving equipment to first responders. Since the Foundation started, it has granted over $75 million to provide equipment, training, and support to hometown heroes.

Can I eat Firehouse Subs pregnant? ›

The Centers for Disease Control (CDC) advises that pregnant women "avoid eating hot dogs, lunch meats, cold cuts, other deli meats (such as bologna), or fermented or dry sausages unless they are heated to an internal temperature of 165°F or until steaming hot just before serving."

What is the best sub at Firehouse sub? ›

15 Best Sandwiches At Firehouse Subs: Complete Guide (2023)
  • Sweet & Spicy Meatball.
  • Jamaican Jerk Turkey.
  • Prime Rib Steak Sub.
  • Tuna Salad.
  • Spicy Cajun Chicken Sub.
  • Italian With Grilled Chicken Salad.
  • Firehouse Hero.
  • Italian Sub.
Mar 23, 2023

What brand of cold cuts does Firehouse Subs use? ›

Firehouse subs are consistent no matter which location. I like it over others because they use Boar's Head meats, which crush Subway and others on quality. Subs are loaded with meat and are always fresh. I like Jersey Mike's also, but find Firehouse better on price and a little better on meat quality.

What is the Firehouse Subs controversy? ›

A Firehouse Subs customer said she received a death wish from an Alabama store owner. The incident arose over a dispute about her sandwich order, according to a local news outlet. "It's really sad that someone would wish death on somebody," the customer said.

What meat does Firehouse Subs use? ›

Hot Specialty Subs

USDA Choice roast beef, smoked turkey breast, Virginia honey ham, and melted provolone, served Fully Involved®. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side. Did you know? All of our hot subs are also available served cold.

Did Firehouse Subs get smaller? ›

Firehouse Subs has rolled out smaller versions of its sandwiches systemwide in a move to attract new customers and drive frequency among existing guests, CEO Don Fox said Friday.

Why do they say 10 12 at Firehouse Subs? ›

“10 12” is the fireman's code signaling a call to action, which at Firehouse Subs means get ready, incoming order.

How much of Firehouse Subs profits goes to firefighters? ›

How much of the dollar actually goes back to first responders and public safety organizations? 90 cents of each dollar donated goes directly to our Foundation's programs.

What kind of mayonnaise does Firehouse Subs use? ›

The mayonnaise used on the sandwiches is in fact Duke's mayonnaise, which any Southerner would immediately recognize as the favorite spread of Dixieland.

Does Firehouse Subs use boar's head meat? ›

For the meats, Firehouse Subs uses Boar's Head, a well-known brand for its superior taste and quality. Fresh-baked bun combinations with quality meats and cheeses, as well as the unique steaming method, make Firehouse Subs one of the best subs on the market.

Are Firehouse Subs buckets food grade? ›

All proceeds go to the Firehouse Subs Public Safety Foundation which donates life-saving equipment to first responders! Anthony Fedock and 62 others like this. Pickles buckets are food grade safe.

What kind of steamer does Firehouse Subs use? ›

We use six to eight clamshell-type steamers, lined up on an 8-ft. -long table along the back wall, to quick-heat meats and cheeses for sandwich fillings," Namey explains. The heating process takes two minutes and 45 seconds.

What kind of chicken does Firehouse Subs use? ›

Grilled chicken breast and provolone, served Fully Involved®. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side. Did you know?

What are Firehouse sub meatballs made of? ›

What Is In The Firehouse Sub Meatball. The Firehouse Subs Italian meatball is primarily made with a combination of ground beef and ground pork. The recipe for Italian style meatballs include bread crumbs, Parmesan cheese, Romano cheese, parsley, garlic and onion.

What is a pickle bucket from Firehouse Subs? ›

These iconic, red five-gallon buckets are filled to the brim with approximately 300 fresh dill pickle spears, and delivered to Firehouse Subs restaurants to be served alongside the brand's signature hot and hearty sandwiches.

Does Firehouse Subs give out free hats? ›

Fireman's hats

Whether you buy a kid's combo or just want to see your kid look even cuter, we have red plastic fireman hats next to the registers. I've seen so many faces light up when they receive one, so please don't hesitate to ask the person at the register for a free hat.

How much does a Firehouse Subs owner make? ›

Firehouse Subs franchise owner makes $888,356 in sales annually on average. This number is based on the annual median sales of 1,109 franchised restaurants in 2021. As per this data, a Firehouse Subs franchise owner makes an annual profit of $229,234 (after adjusting 26% EBITDA margin).

How much did Burger King pay for Firehouse Subs? ›

News of Firehouse Subs' sale to Restaurant Brands International Inc. (owner of Burger King) in a $1 billion deal generated considerable discussion on Facebook.

Does firehouse meat have nitrates? ›

INGREDIENTS: PORK, BEEF, SALT, DEXTROSE, WATER, CORN SYRUP SOLIDS, SUGAR, RED WINE, SODIUM ERYTHORBATE, SPICE EXTRACTS, SODIUM NITRATE, WHITE PEPPER, GARLIC, LACTIC ACID STARTER CULTURE, SODIUM NITRITE, SOY PROTEIN.

What deli meats are not processed? ›

Fresh chicken, turkey, beef, pork and fish that have not been modified are considered unprocessed meats.

How common is Listeria in deli meat? ›

The good news is that the probability of experiencing a problem from deli meats is very unlikely. Approximately 2,500 individuals will become infected with Listeria annually. This means it is extremely rare.

Do firefighters cook their own food? ›

Everyone takes turns cooking at some firehouses; at others the duty tends to fall to just a couple of the firefighters. Dinner is served every night, and some houses also make breakfast on weekends. "Hopefully, if you do it right you get leftovers for lunch. It's whoever gets to it first.

Who owns Firehouse Subs now? ›

Image of Who owns Firehouse Subs now?
Restaurant Brands International Inc. is an Canadian -American company multinational fast food holding company.
Wikipedia

Does Subway cook the meat? ›

All of the meats at Subway are precooked. All we do is just reheat the meat (if you want it heated).

Does Firehouse Subs have a lot of sodium? ›

Firehouse Subs offers some nutritious, low-calorie foods, and you can maintain complete control over your order—allowing this restaurant to please a number of discerning palates and diets. But most menu options are relatively high in sodium.

Are the meatball subs good from Firehouse? ›

It's no different at Firehouse Subs. The meatballs are large and moist and full of flavor. Served more as an open-faced sandwich, there is plenty of melted gooey cheese to get through before getting down to the meat, which is covered by a thick sauce that definitely tastes homemade.

What is the best tasting sub sandwich? ›

Best Subway sandwiches, ranked from worst to best
  • Roast Beef.
  • Turkey Breast. ...
  • Black Forest Ham. ...
  • Cold Cut Combo. ...
  • Oven Roasted Chicken or Turkey. ...
  • Steak & Cheese. ...
  • Veggie Delite. ...
  • Sweet Onion Chicken Teriyaki. What's in it: Teriyaki-glazed chicken strips and sweet onion sauce. ...
Apr 27, 2023

Is Firehouse Subs owned by Burger King? ›

Calls had started to pour in to Cil and the company's president of international, David Shear. Operators wanted a piece of Firehouse Subs. In mid-November, the Burger King, Tim Hortons, and Popeyes owner announced it agreed to acquire the 1,200-unit sandwich chain for $1 billion in an all-cash deal.

What kind of brisket does Firehouse Subs use? ›

USDA Choice beef brisket smoked for up to 16 hours, melted cheddar, mayo, and Sweet Baby Ray's® Barbecue Sauce. Did you know? All of our hot subs are also available served cold.

Did Popeyes buy Firehouse Subs? ›

Jacksonville-based Firehouse Subs sold for $1 billion to Burger King, Popeyes owner. Firehouse Subs, the Jacksonville-based restaurant chain founded by Jacksonville firefighters more than 25 years ago, is set to be acquired by Restaurant Brands International Inc. in a $1 billion deal.

Why did Chicago ban firehouse dogs? ›

The Chicago Fire Department will no longer allow dogs at firehouses after a firehouse dog killed a family pet near an Englewood fire station.

Is firehouse tuna real? ›

Blend of tuna, mayo, relish, and black pepper - an old fire department recipe. Served Fully Involved®. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.

Do they use a real firehouse in Chicago Fire? ›

Firehouse 51: The Chicago Fire Department Engine 18 is a working firehouse that doubles as Firehouse 51 in Chicago Fire. While most interior scenes are filmed on a set, all the exterior shots are filmed at the station at 1360 S. Blue Island Avenue.

Does Firehouse Subs boil their meat? ›

People come back again and again because, unlike other sub places, we steam our meats and cheeses, releasing a rush of flavors, then stuff a serving that's way over code on one of our toasted private-recipe sub rolls.

Are subs healthy for you? ›

UNHEALTHY CALORIES: Even though subs and sandwiches are made fresh in front of our eyes, they still contain many unhealthy calories which contribute to a bigger waist more than anything else. A typical sub contains no less than 600-800 calories and a sandwich contains no less than 500 calories.

What brand of meat does Jersey Mike's use? ›

And to ensure the best taste and quality, Jersey Mike's serves the Certified Angus Beef ® brand. A guy named Mike opened the first Jersey Mike's location in 1956 in Point Pleasant, N.J It was later purchased by — get this! — a 17-year-old high school kid. Talk about childhood ambition!

Does Firehouse Subs use quality ingredients? ›

Firehouse Subs is quickly establishing itself as one of the most well-known sandwich chains in the country, with more than 1000 locations across the country. Their subs are made from high-quality meats and cheeses, and their buns are baked on-site in accordance with their own recipes.

What kind of meat does Firehouse Subs use? ›

Hot Specialty Subs

USDA Choice roast beef, smoked turkey breast, Virginia honey ham, and melted provolone, served Fully Involved®. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.

Does Firehouse Subs use boars head meat? ›

Firehouse subs are consistent no matter which location. I like it over others because they use Boar's Head meats, which crush Subway and others on quality. Subs are loaded with meat and are always fresh. I like Jersey Mike's also, but find Firehouse better on price and a little better on meat quality.

Top Articles
Latest Posts
Article information

Author: Greg Kuvalis

Last Updated:

Views: 6089

Rating: 4.4 / 5 (55 voted)

Reviews: 94% of readers found this page helpful

Author information

Name: Greg Kuvalis

Birthday: 1996-12-20

Address: 53157 Trantow Inlet, Townemouth, FL 92564-0267

Phone: +68218650356656

Job: IT Representative

Hobby: Knitting, Amateur radio, Skiing, Running, Mountain biking, Slacklining, Electronics

Introduction: My name is Greg Kuvalis, I am a witty, spotless, beautiful, charming, delightful, thankful, beautiful person who loves writing and wants to share my knowledge and understanding with you.