How would you rate Fidelity?
Top Positive Review
“Fidelity for all financial needs”
VictorM.
3/7/23
After long time going from one Company to another FINALLY I went to Fidelity Investments in Roslyn < Long Island and open up brokerage account. What a great success. I received very worm welcome as soon as I enter the office and I was escorted to Mr. Joseph T. Santiillo,Financial Representative of Fidelity. He exceed my expectations in every way. Mr. J.T.Santillo was very professional, well educated and customer orientated.He opened up an account for me in no time and helped me to get familiar with the process of using it.If you need a Financial Representative for any need just go to Fidelity.You will be very happy. Mictor Montenegro
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Top Critical Review
“Poor customer service from computer, representative and email”
PatL.
5/23/23
The computer at customer service incapable to answer basic questions. It does not understand P/E!The customer service reps don't write or read English well. He does not understand there is a difference between sector and industry.You ask a question via email, the reply is always the same "Due to currently high volumes, response times to general questions may be longer than usual"
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Reviews (83)
May 23rd, 2023
The computer at customer service incapable to answer basic questions. It does not understand P/E!
The customer service reps don't write or read English well. He does not understand there is a difference between sector and industry.
You ask a question via email, the reply is always the same "Due to currently high volumes, response times to general questions may be longer than usual"
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Helpful (2)
June 2nd, 2023
I was rolling over an Annuity. Mistake were made that cost me thousands. Their response was tough luck, close your accounts and go somewhere else. Be very cautious when choosing Fidelity.
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July 4th, 2021
This past week, when the market was recovering a bit, I noticed everything I bought was dog doo soon after purchase. Are they using our information for their hedge fund? Take your personal account somewhere else, the customer service isn't worth your hard earned money.
Tip for consumers:
A friend of mine does well on other personal sites. I know my accusation sounds paranoid, but illegal and misuse of capitalism happens all the time: Enron, financial crisis of 08, and don’t think these hedge fund people care about whether the working slave lives or dies. Like the day trader, they undercut the very principles of investment capitalism for personal gain.
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Decent penny stocks that were going up until I purchased. Immediate plummet minutes after
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Helpful (2)
May 25th, 2023
Stay away from them at all costs, they took 100 from my IRA without disclosing, disclaimer or anything in regards to the 100 fee they took from my account. I was looking to roll over 70k total in assets between brokerage and retirement accounts to consolidate with them, instead they stole 100 from my IRA and will not refund it. No documents saying I would incur a fee for the transactions whether it was 1 dollar or 1 million. This sets back my distribution on my end 100 plus the 100 they took. Don't make my mistake by using this company.
Tip for consumers:
Don’t use fidelity
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April 29th, 2022
I opened an account at Fidelity after years of bad experience at Charles Schwab. This company is just as bad. I have been on the phone for 1 hour, mostly on hold, trying to get a simple question answered. Nobody knows anything; any question you ask, they say "let me put you on hold for a brief second." Of course it's not a second, nor is it brief. And when I finally did get a person who knew something about the problem I was having, he was unable to solve it. If you open an account here, you're on your own with the website. Forget about customer support.
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Helpful (3)
June 14th, 2023
Have you been wondering if its possible to get money back from fidelity? Yes its 100% possible because i recently got my money back with the assistance of (isomrobert24 aol com) and his legal team, all i did was provide proofs of transactions to backup my report and i got my total balance back. I hope this helps someone before its removed.
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Helpful (2)
March 17th, 2023
Technical error on Fidelity website so it asks me to call *******548 for code. Customer service is rude.
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June 3rd, 2023
I did better, in my own separate account, than my managed Fidelity account! I got the feeling, Fidelity managed my money however they wanted to!
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I got my money out of my Fidelity account!
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March 7th, 2023
After long time going from one Company to another FINALLY I went to Fidelity Investments in Roslyn < Long Island and open up brokerage account. What a great success. I received very worm welcome as soon as I enter the office and I was escorted to Mr. Joseph T. Santiillo,Financial Representative of Fidelity. He exceed my expectations in every way. Mr. J.T.Santillo was very professional, well educated and customer orientated.He opened up an account for me in no time and helped me to get familiar with the process of using it.If you need a Financial Representative for any need just go to Fidelity.You will be very happy. Mictor Montenegro
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January 31st, 2023
I waited on a phone call for an hour and they said that nothing could be done at the time. Note that this company is the one one of the few trading platforms I have. It is by far, the slowest and the rudest customer service I've experienced. The guy I was talking to let out a deep sigh when I was talking to him. It's not my problem that you signed up for the job, but don't lash it out to customers. If my company didn't choose fidelity as its Roth IRA platform, I would've transferred long ago. Better to stick with TD Ameritrade than this site.
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May 14th, 2023
Generally, very dissatisfied! I allowed Fidelity to manage my IRA for a little over a year with a little over $1M. At the time, I was only months a way from retirement in August 2022. From the 52 week high on the account, they lost over $100k in four months, averaging about $7,400.00 per week. I continued to plead for them to reduce my risk but their actions were slow and their inept staff of CFPs continually resisted changes in allocation of stocks to bonds using simplistic analogies like the stock market is like a roller coaster. My issue with them is they are adverse to making changes and adapting to market and economic conditions. They pigeon hole you into a set portfolio along with thousands of others regardless of individual specifics. They push diversification and a long approach only using a mix of stocks and bonds, never even considering other valuable levers of investing. They hire people with no education in accounting, investing etc. I had a biology major and a political science major resisting my pleas for reduced risk. These inept minions work under the direction of managers who are simply acting in the best interest of Fidelity. To say they have fiduciary accountability to the customer is a farce! I am a 40yr plus customer of Fidelity and have tried letting them manage my money on two occasions over that time, the first experience was mediocre at best and the second time was an absolute disaster! Worst financial decision in my life!
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Helpful (1)
April 7th, 2023
I called Fidelity to find out why we did not receive a form 5498 for my wife's Ira account for FY 2022, as my accountant required it, to complete our 2022 taxes. Madison not only didn't have a clue, she put me on hold 7 times in over a 60 minute conversation, to find out zero info and what to do.
After the 1 1/2 hour conversation of telling me I couldn't speak on my wife behalf, after insisting to speak to her to approve my speaking, she still had no clue how to help us. I then extremely frustrated, went to go back on line and try to locate the form. I was unable to log on as Madison had locked the account out. You can only imagine how upset I was and called Fidelity back.
They refused to unlock my wife's account and stated they would review it in 72 hours. This is tax season and I can't afford this lack of cooperation. The representive clearly did this out of spite and I will not tolerate it. Their employees lack knowledge and are very rude. Why would anyone trust their retirement funds with them.
My wife has a modest IRA account with Fidelity, but I have my whole 401K with them. I will be contacting my account manager on Monday, explaining my frustration, closing both accounts and moving our investments elsewhere.
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January 19th, 2023
To complain,I have to fill in tick boxes.If I tick other,they can't deal with it.It is impossible to send a secure message.
Their costs have gone up to £90 pa for small investors.Have spent a morning trying to close account online,impossible. I have now sent them snail mail letter,hope I don't lose any more money during the wait.Small investors not welcome.
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May 17th, 2023
Fidelity is incompetent as an investment company, or commiting fraud. I wanted to rollover my investments to J.P.Morgan Chase on May 1,2023. The employee insisted that I had to do a RMD, which is a distribution or withdrawal, which would cause an unnecessary Tax event for me this year. I explained that the regulation had been changed in December and I would not meet the age requirement for two years. He had to send my request for MY OWN MONEY to a special review team. It has been three weeks and the unnecessary review is still not complete. I should not have to teach them about current regulations, that is their job. I should be able to TRUST that they are up to date with regulations. I wonder how many unsuspecting folks have been made to follow the outdated regulations since Dec., 2022.
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July 25th, 2022
After 2 weeks of giving them the correct banking information and paying well over 20% in penalties, my deposit has been rejected 4 times because they've purposely entered the account as a checking instead of a savings. Even put them on the phone with a banker directly. Now they've forced a mail in that can take a month or more for me to receive. OH yea, that's costing 25 more bucks. Thank you for absolutely nothing.
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March 15th, 2023
I have the misfortune of having not one, but two Fidelity accounts. That is the first bit of nonsense dealing with these people. One of my accounts is a 401(k) that I earned, and the other is another 401(k) that I was awarded as part of my divorce settlement QDRO. I understand that these two separate 401(k) accounts cannot be merged, but it's stupid that I can't access them both from a common portal. As it turns out, this stupidity extends to Fidelity internally. If you happen to have more than one account with these idiots, you should make sure that you let them know every time you call, because they will have no way of knowing and may access the wrong one. I set up an automatic withdrawal from the QDRO account over the phone, and they managed that without any stupidity, but once I decided to cancel it, it moved beyond their ability to cope. Evidently, they didn't notice that I had more than one account, and when I requested a cancellation of the monthly withdrawal they assigned the cancellation to the wrong account. How can an automatic withdrawal be cancelled on an account that doesn't have an automatic withdrawal set up? And why would I set up a recurring automatic withdrawal on an account that doesn't have enough money to complete two withdrawals? This was more than they were able/willing to answer. When I received a payment after my first attempt to cancel it, I called to request the cancellation again. I was told that they saw it wasn't canceled, didn't understand how that happened, were terribly sorry, and would take care of it. So why, do we wonder, did I get another payment? It was during my third call in as many months that I finally figured out they weren't accessing the right account. I thought this was pretty clever of me, since I had no idea that they were unable to see all of my account information at one time. I asked that they expedite my request to avoid yet another unwanted withdrawal. Despite the fact that they repeatedly failed to process the cancellation, they were unwilling to expedite my request in order to avoid another withdrawal. The "customer service" manager with whom I spoke was very patient in his explanation as to why I would be put in a queue just like anyone else, as Fidelity did not have any responsibility in this matter. He wanted me to be sure to know that it was incumbent on me to be sufficiently clairvoyant to anticipate the failings of their internal systems and account for that accordingly. He was really very thorough in his explanation of their internal processes, and quite patient while explaining to me that I was no better than anyone else. While I am indeed, no better than anyone else, Fidelity is unwilling to accept responsibility for dropping the ball. They will not make any extra effort to correct their own errors. For that matter, they don't accept the fact that they made an error. It was my responsibility to know that they weren't accessing the right account. Period.
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Fidelity manages my 401(k) account.
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March 24th, 2021
You can call them anytime. They make things convenient and have an old school approach to customer service. Only thing wrong with them is their UI on their web, mobile app would be dated 10 years ago. Their active trader program on Mac is some emulated layer on a wine server or something: functional but slow as molasses. They'd make a killing if they embraced normal modern standards.
Tip for consumers:
Don’t rush into trading too much too quickly. Keep your emotions in check.
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March 10th, 2022
You can get your crypto back from any Scam broker if you having problem accessing your account A military friend that introduced me to the dark web as my best bet at finding agencies [AccessRecovery. Online] whose sole purpose was to recover stolen financial assets from scammers I sought the services of Access Recovery In 48 hours I had my initial investment and generated profits all together in my wallet. Access. Recovery@ yahoo. Com
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August 2nd, 2022
Fidelity investments! Do NOT bank/ invest with this company. Ex. "you transfer funds to your account and while waiting for your funds to clear called customer service numerous of times AND gotten hung up on. To the last representative I spoke with told me "My account has been closed and their holding my funds for 10 days. Are You Serious? I have bills to pay and it's the beginning of the month. Stay away from fidelity TRUST
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July 19th, 2022
Verified purchase
Fidelity has the absolute worst customer service and once they get your money, good luck getting it back. My Dad was killed in an accident in 2017, and here we are in July of 2022 and I'm still fighting to get his 403B that he named me the beneficiary of. I reported them to the BBB last week and since then I've spent more than 2 hours of the phone with fidelity (most of that time on hold) and then after insanely long hold time they hang up the phone. This company is outrageous and I hope anyone that loses a family member doesn't have to go through the hell this place has put me through trying to get what my Dad left for me.
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403 B retirement account
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Helpful (2)
January 26th, 2023
Verified purchase
I started a Fidelity GO Managed IRA Account last year. In 8 months, they lost 11%.
Today I just spoke with Fidelity Advisor Nicholas,
He asked me, "how are doing today?"
I answered him, "Very BAD."
He responded, "GLAD to hear that." (what kind of Financial Advisor is that!)
Nicholas did not mention Fidelity's function in managing my account, he was just blaming the market. So I told him since Fidelity has no function in my account, then they should not get paid from me, I can do the same to just follow the market. He kept ignoring my current goal even though I repeated 3 times to him.
Then I spoke with Nicholas' supervisor Steven, Steven told me he lost money too and many people lost a lot more than I lost, it is normal because the market is going down. I told him the same that Fidelity does not need to be paid by me since they are not functioning anything but just following the market. Steven also told me that I need to go back to talk to advisors like Nicholas. I told Steven I did not want to talk to someone like Nicholas. Steven refused to acknowledge my current goal, I offered him to repeat it, he said he did not want me to repeat it. Therefore, I concluded that he pretended he did not hear my current goal, and he did not want me to repeat it, then he is not doing his job. I asked to speak to someone else, then Steven INSULTED ME, "YOU CAN CALL US BACK WHEN YOU CAN HAVE AN ADULT CONVERSATION. He hung me up.
Tip for consumers:
Fidelity GO Managed Account is NOT Managed AT ALL.
Idiot advisors.
Idiot supervisor with bad attitude.
You can do the same to just follow the market and you don't need to pay them. They get paid for doing nothing, they do not care.
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I hope I can get back my original principal so I can get out of Fidelity
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January 3rd, 2023
Went to cash out my 401K, they told me I had to wait 6 days to verify my bank account first, or only other option was to request check in the mail and if you wanted before 10-14 days I would have to pay then $25 to have my check sent to via UPS. So lame that the customer has to pay anything for their lack of being able to verify a bank account. This is just a way for them to keep your money longer and risk you losing your money in a highly volatile market. I will NEVER use FIDELITY Again. They are a horrible company and most of their customer service people are unprofessional and not even trained on how to handle QDRO accounts so they tell you all your money is gone when you call sending you into a panic! #fidelitysucks
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September 9th, 2022
Their website did not work. It was 2 days. I called and in 30min I was transferred to 4 people. 46 min later someone puts in a 'work ticket' for me. No expectation of outcome, no idea if I will ever be able to use the website. Pathetic. Stay away, go to ANOTHER investment firm. Edward jones is great, and TRowe price is good too.
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stuck with this because it's through employer.
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January 12th, 2023
This company not only are extremely incompetent but definitely lack any empathy after losing my spouse
Tip for consumers:
If your company you work for uses Fidelity for insurance/401k see if there are any other options available for your sanity.
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July 7th, 2022
Been with Fidelity for over 25 years. Wanted my account converted into a trust. Took over a month and 4 trips to a Fidelity store. Major hassle. End result I asked them to do one thing for me in 25 years and they screwed it up. I bet they never screw up the process of getting their fees. If I could I'd be gone. Go with Vanguard.
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