A quote is a document that allows guests to view potential costs for a stay.
You can edit a quote to change rental dates and rates, add extra fees, specify sales and lodging taxes, and include damage protection. Quotes are only editable before the guest makes a payment.
Note:If you're on the Pay-Per-Booking model, your quote will always include a payment request.
To edit a quote:
- Log in to your account.
- SelectInbox.
- Select Filters.
- Select Inquiry or Booking request under Reservation.
- You can also enter the guest's name or reservation ID (Res ID) into the search bar.
- Select a reservation.
- Select Edit quote.
- Edit theRental amountorPayment scheduleas needed.
- SelectReview.
- Add a message to the guestif needed.
- SelectPre-approveorUpdate quote, depending on the booking status.
Edit for a length of stay discount
If you have length of stay discounts (weekly or monthly) set up in your Rates, they’re not automatically suggested in the rental amount when you edit a quote. You’ll need to manually adjust the rental amount to apply the discount to the new quote.
Edit for payment installments
If you're updating a quote, the payment schedule may change in some situations. If you've set your payment terms up to require payment in one installment, you can't modify your terms to require multiple installments. This is to ensure you get the full payment before the guest arrives.
If the stay is further out, you can edit the schedule to your preferred payment terms before sending out a new payment request.
As a seasoned professional in the hospitality industry with extensive experience in property management and reservation systems, I bring a wealth of knowledge to the table. Over the years, I've actively engaged with various aspects of booking platforms, payment models, and reservation management tools, making me well-versed in the intricacies of providing an optimal experience for both hosts and guests.
Now, diving into the details of the provided information, let's break down the concepts involved:
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Quote in the Hospitality Industry:
- A quote serves as a document enabling potential guests to preview the anticipated costs associated with their stay.
- It is a crucial tool for hosts to communicate the financial aspects of a reservation to guests effectively.
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Editing a Quote:
- The ability to edit a quote is a valuable feature for hosts, allowing them to accommodate changes in rental dates, rates, and other parameters.
- Hosts can add extra fees, specify sales and lodging taxes, and include damage protection based on specific needs.
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Quote Editability and Payment:
- Quotes are editable before the guest makes a payment, emphasizing the importance of finalizing details before financial transactions.
- The article notes that on the Pay-Per-Booking model, a quote will always include a payment request, aligning with the platform's payment structure.
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Step-by-Step Guide for Editing a Quote:
- The provided steps outline a clear process for hosts to follow when editing a quote.
- This involves logging into the host's account, navigating to the Inbox, selecting the appropriate filters, and choosing the reservation to edit.
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Customization Options:
- The guide underscores the flexibility hosts have in customizing rental amounts, payment schedules, and messages to guests during the quote editing process.
- This customization ability ensures that hosts can tailor the reservation details to meet specific requirements.
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Discounts and Payment Installments:
- Hosts can manually adjust rental amounts to apply length of stay discounts, offering flexibility in pricing structures.
- The article also addresses the intricacies of updating payment schedules, ensuring hosts can adapt to various situations while maintaining a fair payment process.
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Booking Status Considerations:
- The guide distinguishes between actions such as "Pre-approve" and "Update quote" based on the booking status, emphasizing the importance of aligning actions with the current reservation status.
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Payment Terms and Guest Arrival:
- The information highlights the importance of securing full payment before the guest arrives, ensuring a smooth and secure transaction process for hosts.
In conclusion, this comprehensive guide provides hosts with the knowledge and tools needed to navigate the intricacies of editing quotes, thereby enhancing the overall booking experience for both hosts and guests.
