Learn how to delete your data in QuickBooks Online and start over with new books.
Sometimes you need to start fresh with a new QuickBooks Online company. If you're a new customer, you can purge your data and start over. If you've used QuickBooks for a while, you need to create a new company.
Start over in QuickBooks Online
Before you get started:
- Make sure you're signed in to QuickBooks Online as an admin.
- These steps help you delete the data for one QuickBooks Online company. If you need to delete all or some of your Intuit data, find out more about managing data or check out our privacy centre.
- Data imported from QuickBooks Time will also be purged during this process.
- To reuse your current lists after starting over, find out more about moving your lists to a new company.
- If you have QuickBooks Online Accountant, don't use these steps. Instead, import a blank QuickBooks Desktop file to start over.
Your next steps depend on your subscription level, and whether you've been using QuickBooks for longer than 60 days.
Tip: If you’re not sure how old your company is, sign in to QuickBooks Online. Then, refresh this page for personalized steps.
Reset your QuickBooks Online account that is more than 60 days old If your account has been active for more than 60 days, you can't delete the data. Instead, you have to cancel your subscription, then start a new subscription. Cancel your subscription Follow these steps to cancel your account. If you have payroll, cancel your payroll subscription too. Start a new account Visit the QuickBooks homepage and sign up for a new account.You can use the same user ID and password that you did previously. If your books are less than 60 days old This is for QuickBooks Online Advanced, Plus, Essentials, or EasyStart users only. Things to know:Warning: This process will delete all data in the company file. Once you delete it, you can’t restore it.
Example: Change https://app.qbo.intuit.com/app/homepage to https://app.qbo.intuit.com/app/purgecompany
Important information for QuickBooks Online for Accountants
If you're using QuickBooks Online for Accountants, don't follow the above process for your own firm’s books. It could cause irreversible damage.
QuickBooks Online Subscriptions under wholesale billing or bill my client are not eligible for purge and are non-transferable. Please refer to the promotional offer terms and conditions.