We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you find the right tools. Here's how to cancel your subscription or trial.
Downgrade or upgrade your subscription level
Are you sure that you want to cancel your subscription?
If you need fewer features, consider downgrading your plan. This saves you money and you only keep what you need to do your bookkeeping.
If you'd like to try a plan with different features, you can upgrade or downgrade your subscription. If you'd like some help with QuickBooks before you decide, you can find a ProAdvisor. Or, you can watch our video tutorials.
Cancel your QuickBooks Online subscription
The steps for cancelling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel.
Follow the steps below based on where you bought your QuickBooks Online subscription.
Select the heading that suits your needs:
Cancel an account purchased online, directly from Intuit
- Sign in to the Intuit Account Manager.
- Select Products & billing, then select your company name. This will take you to your subscription page.
- Find the product you wish to cancel, then select Cancel subscription.
- You’ll see a multiple choice survey on why you're cancelling your subscription. Once you’ve filled it out, select Continue to cancel.
- You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
- You’ll see a pop-up confirming your subscription is cancelled. Select Got it.
Note: If you are within the billing period you last paid for, you will be able to resume your subscription and stay on the same billing by selecting Resume subscription. If you are outside of the billing period, you will have to go to the web to resubscribe.
Cancel an account purchased online, directly from Intuit
Cancel a subscription purchased through the Apple App Store (iOS, iPhone, iPad)
You may follow the official steps to cancel a subscription from Apple.
Cancel a subscription purchased through the Google Play Store (Android phones and tablets)
You may follow the official steps to cancel a subscription from Google.
Note: You cannot cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.
Cancel a suspended subscription
If your subscription is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.
Learn what happens to your data after you cancel
Whether you've cancelled your account or your trial as expired, QuickBooks Online will keep your business data intact with read-only access for 1 year from the date of cancellation. To make any changes, you will need to re-subscribe. You can view your expired/cancelled company files under Cancelled Companies on the sign-in page.
However, if you're a QuickBooks Payroll user, there are a few extra things you need to do to keep your data available for the full year after cancelling. You can find more via our page—manage your QuickBooks Payroll subscription.
We're here to help
If you need additional help or have questions, or you require assistance at any point in this process, our Customer Success team is happy to help.
Sign in to QuickBooks andstart a discussion in our QuickBooks Communityor join one of our Facebook Groups to connect with other like-minded QuickBooks customers.
