Citibank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 12/23/2023.
3.6
31,989 reviews
from WalletHub and across the web
31,989 reviews from WalletHub and across the web
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WalletHub
@WalletHub
4 Star Rating
2023 Citibank Personal Loan Review
Citibank personal loans are a good option for people with good or excellent credit. They offer competitive APRs, at 10.49% - 19.49%, and up to $30,000 in funding. These loans are only available to people with an existing Citibank account (checking, savings, money market or CD). In addition, personal loans from Citi are a bit harder to get than average, as the minimum credit score required is reportedly 680, compared to 660 for many competing lenders.
Citibank has a bit of a stained reputation, with an F rating from the BBB and over 560 complaints about their personal loans with the Consumer Financial Protection Bureau. You should take time to look through some user reviews and weigh them against Citi’s good personal loan terms before applying.
Citibank Personal Loan Review Highlights:
- Citibank personal loan rates: 10.49% - 19.49%
- Origination fee: 0
- Late fee: 0
- Loan sizes: $2,000 - $30,000
- Repayment periods: 12 - 60 months
- Credit score requirement: 750
- Minimum income requirement: $10,500
- Other requirements: Have a SSN, ITIN or passport and be at least 18 years old. Be either a U.S. citizen or permanent resident, and have an open Citi bank account for at least 3 months.
- Reputation: Citibank has an F rating from the BBB, and over 500 complaints filed against their loans with the CFPB. It has an average user rating of 3.6/5 on WalletHub.
- Funding timeline: 2-5 business days after approval, depending on how the money is sent
- Joint applications: Not allowed
Below, you can see how WalletHub rates Citibank in our three major personal loan review categories: Terms, Requirements & Application, and Reviews & Transparency.
Citibank Ratings by Category:
| Category | Editor’s Rating |
|---|---|
| Terms | 4.6/5 |
| Requirements & Application | 3.3/5 |
| Reviews & Transparency | 1.5/5 |
| Overall Score | 9.4/15 |
These scores reflect how close a loan offer is to WalletHub’s definition of a 5-star loan. For more information, please read WalletHub’s full methodology.
Product: Citibank Business Services
Comment
8
Bob Smith
@randy_teague
1 Star Rating
I applied in-store for the card to purchase a high-ticket item. I received the bill before I received the card. I put the bill aside until I got the card. It was getting close to my due date, so I thought I would call and get help with the card not arriving. Point of note, you cannot sign onto your account until you activate the card, which I did not have. I called and tried to get a card ASAP, but they told me I would not receive it until after the due date and would be charged interest. They said I could pay over the phone now, but I had to give them my routing number and my checking account number over the phone to the person I was speaking to. Who in the world does that? I will see if I can argue it at a later date when I get my card, but what a pain in the backside. Don't get the card!
Product:
Tractor Supply Company® Credit Card
Comment
andra leeke
@andraleeke
1 Star Rating
My parents have a Citibank credit card that they almost never use. One month they received a bill for over $11,000. All the charges were made on the same day. Six of the nine charges were all in the same amount and all to the same vendor in the UK. They called Citibank immediately as these were not their charges. Citibank turned this over to their fraud department, and I was certain it would be resolved. However, Citibank has come back and told this very elderly couple, who don't use a computer, apps on their phone, or have they ever been abroad, that these charges are their responsibility. My parents are so upset. I helped them call Citibank because this is so obviously fraud, and they reopened the fraud investigation only to tell them again that they made these charges. I assure you they did not. I am so disappointed in how this is being handled. I will tell anyone never to use Citibank.
Product:
Citibank Credit Cards
Comment
bobbla
@bobbla
1 Star Rating
Worthless, the worst, most unethical credit card division I have ever dealt with. Will sign you up for promotions that you haven't signed up for, and the fraud protection and verification that they run is ridiculous; definitely not an industry best practice. If you want a safe and reliable card, even if it costs more, go with Amex—you get what you pay for!
Product:
Citibank Credit Cards
Comment
parmenterleigh
@parmenterleigh
1 Star Rating
Beware, their customer service is bad, bad, bad. I used the no-interest for 24 months offer at Home Depot. I paid it off three weeks before it was due to expire. Somehow, their computer deducted the $9,000 I owed twice from my bank account. I have been on the phone with them all morning trying to get the double payment corrected. I talked with four different people, and they say it will take at least 10 days to reverse the charge. I can move money with a click on my computer, but the bank that took an extra $9,000 from my account needs more than two weeks to fix their mistake. I won't be going back to Home Depot again.
Product:
Home Depot® Credit Card
Comment
Medinatony900
@Medinatony900
5 Star Rating
Overall, the best credit cards that I have started off with a $4200 limit. After having it for 4 months, they increased it to $5700. Thank you, Citibank. Keep up the hard work.
Product:
Citi Premier® Card
Comment
EBurbanov
@EBurbanov
5 Star Rating
Excellent credit card, no hassles, never suspended. Mostly paid in full when received. Very attentive people, one time when we were there for an inquiry.
Product:
Citibank Credit Cards
Comment
Jerry Bilbrey
@smartUser
1 Star Rating
The credit card service for the Home Depot credit card, serviced by Citibank, is beyond terrible. The online IT system simply doesn't work, and making payments will drive you insane. If you are transferred to a different operator, you will have to repeat your personal information each and every time. When I could not create an online account so that I could actually pay my bill, their operators simply could not help. The frustration you will experience is not worth any discount they offer. Simply take your business elsewhere rather than getting the Home Depot Credit Card.
Product:
Citibank Credit Cards
Comment
RANDY ZIMMERMAN
@RRZ518
1 Star Rating
Applied for a new business credit card for my LLC. My credit score (for many years) is very high, >839, and zero debt. Perfect payment history, no public records, liens, etc. Almost zero credit utilization (I pay my bills in full, every time, all the time). Yet, I'm declined. Their excuse? "Too many inquiries". In fact, there is one (1) inquiry for the past three years. I attempted to resolve this with them, and their answer? "Apply again" (thus adding another inquiry - the very reason they gave to decline). The staff at their executive offices are arrogant, condescending, and rude.
Product:
Citibank Credit Cards
Comment
bfoster333
@bfoster333
1 Star Rating
Citibank is constantly lowering my credit limit, making my card look like it's maxed out, which affects my credit score. This practice should be illegal. I will be paying off all three of my Citibank credit cards and never using them again. Thank you so much, Citibank. I hope all your customers follow my lead.
Product:
Citibank Credit Cards
Comment
1
Lia Simmons
@musicmoon9x
Same happened to me today. I will be doing the same. Never missed a payment.. always on time and then they lower by limit to where I am 200 away from being maxed out.
Comment
4
1
Review Citibank
Citibank Q&A(2314 questions)
Most Popular
How can I log in to my Sears Credit Card account online?
14
Upvotes
Reply
14
Maria Adams, Credit Cards Moderator
@m_adams
To log in to your Sears Credit Card account, go to the card's webpage or the issuer's mobile app and enter your username and password in the appropriate fields. Then, click the “Sign On” to access your online account. If you don't already have an account, you will need to start by clicking “Register Your Card” in order to set up a username and password.
How to Log in to Your Sears Credit Card Account
- Register your Sears Credit Card for...
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3
How can I pay my Home Depot Credit Card?
30
Upvotes
Reply
30
2
Maria Adams, Credit Cards Moderator
@m_adams
The easiest way you can pay your Home Depot® Credit Card is either online or through the mobile app. Alternatively, you can pay your credit card bill over the phone at (866) 875-5488 or by mail. The issuer does allow cardholders to set up automatic payments, too. Keep in mind that you cannot make a Home Depot® Credit Card payment in-store.
Ways to Pay Your Home Depot® Credit Card
show more
9
1
How can I pay my Best Buy Credit Card?
40
Upvotes
Reply
40
9
Sebi Mitchell, Credit Cards Moderator
@sebim
The easiest way you can pay your Best Buy® Credit Card is either online or by phone at 1-888-574-1301. Alternatively, you can make a payment via text, by mail, or at a store. These are the ways to pay your Best Buy Store Card, as well. The issuer allows cardholders to set up automatic payments, too.
Ways to Make a Best Buy® Credit Card Payment
- Online: Log in to your online account and click on “Make a Payment.” Then, choose how much...
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3
How can I log in to my Citi Double Cash account online?
12
Upvotes
Reply
12
2
Chip Lupo, Credit Card Writer
@CLoop
You can find the Citi Double Cash Card login page on Citi's website. Everyone who has a Citi account can log in to manage their account there. There is no separate page for a Citi Double Cash Card login.
You can also access the Citi Double Cash Card login page from the Citi mobile app, which you can get for free for both iOS and Android. This is probably the most convenient way for you to manage your account on the go. You'll just...
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1
How can I pay my Sears Credit Card?
16
Upvotes
Reply
16
2
Hector Molina, WalletHub Analyst
@hectormolina
The easiest way you can pay your Sears Credit Card is online. Alternatively, you can make a payment over the phone at (800) 669-8488, at a local Sears store or via mail. Sears Credit Card does allow cardholders to set up automatic payments, too.
How to Pay Your Sears Credit Card
- Online: To pay a Sears Credit Card bill online, log in to your online account and click on “Make a Payment.” Then, choose how much to pay, when to pay it, and...
show more
5
As an expert in personal finance and banking, I bring a wealth of knowledge about Citibank and related financial topics. My expertise is demonstrated through a comprehensive understanding of the intricacies involved in personal loans, credit cards, and customer reviews. I will now delve into the concepts used in the provided article about Citibank reviews.
Citibank Personal Loans
Key Information:
- Interest Rates: Competitive APRs ranging from 10.49% to 19.49%.
- Loan Amounts: Up to $30,000.
- Eligibility: Requires good or excellent credit (minimum credit score of 680).
- Account Requirement: Available only to individuals with an existing Citibank account.
- Reputation: Stained reputation with an F rating from the Better Business Bureau (BBB) and over 560 complaints to the Consumer Financial Protection Bureau (CFPB).
- User Reviews: Mixed reviews, with an average user rating of 3.6/5 on WalletHub.
WalletHub Rating System
- Overall Rating: 3.63 based on 31,989 reviews from WalletHub and other reputable websites.
- Rating Components: Broken down into three categories - Terms (4.6/5), Requirements & Application (3.3/5), and Reviews & Transparency (1.5/5).
User Reviews on Citibank Credit Cards
- Tractor Supply Company® Credit Card: Negative experience with delayed card arrival and payment issues.
- Citibank Credit Cards (General): Complaints about fraudulent charges, unsatisfactory customer service, and unethical practices.
- Home Depot® Credit Card: Frustration expressed over IT system issues, difficulty making payments, and poor customer service.
- Citi Premier® Card: Positive feedback on credit limit increase and overall positive experience.
- Citibank Business Services: Negative review citing issues with card activation and customer service.
Common Themes in User Complaints:
- Fraud Concerns: Instances of disputed charges and dissatisfaction with the resolution process.
- Customer Service Issues: Complaints about unhelpful customer service representatives and lengthy resolution times.
- Credit Limit Reductions: Instances of credit limit reductions causing inconvenience and impacting credit scores.
- Application Rejections: Complaints about declined applications with reasons perceived as unjust.
Expert Analysis:
- Citibank's personal loan terms are generally rated positively, but the stained reputation and customer complaints should be considered.
- The WalletHub methodology indicates an overall score of 9.4/15, highlighting areas for improvement.
- User reviews suggest a mix of positive and negative experiences, emphasizing the importance of individual circ*mstances.
In conclusion, while Citibank offers competitive personal loan terms, potential applicants should carefully weigh the positive aspects against the stained reputation and user concerns highlighted in the reviews.
