Bank of America Ranked No. 1 by J.D. Power for Customer Satisfaction With Merchant Services (2024)

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Trust and fiduciary services are provided by Bank of America Private Bank, a division of Bank of America, N.A., Member FDIC, and a wholly-owned subsidiary of Bank of America Corporation (“BofA Corp.”). Insurance and annuity products are offered through Merrill Lynch Life Agency Inc. (“MLLA”), a licensed insurance agency and wholly-owned subsidiary of BofA Corp.

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Bank of America Ranked No. 1 by J.D. Power for Customer Satisfaction With Merchant Services (2024)

FAQs

Bank of America Ranked No. 1 by J.D. Power for Customer Satisfaction With Merchant Services? ›

1 by J.D. Power for Customer Satisfaction. CHARLOTTE, NC – Bank of America today announced that, for the second year in a row, its Merchant Services have been recognized as number one in customer satisfaction by J.D. Power in its 2023 U.S. Merchant Services Satisfaction Study.

What is Bank of America ranked in customer service? ›

CHARLOTTE, NC – Bank of America announced today that it ranked No. 1 in the U.S. for its retail banking advice in the J.D. Power 2023 U.S Retail Banking Advice Satisfaction Study.

Is Bank of America Merchant Services good? ›

Bank of America Merchant Services is not separately accredited with the Better Business Bureau and does not have a profile with the BBB. There are currently 5 negative reports for Bank of America Merchant Services in Ripoff Report's directory. Complaints allege hidden fees, high fees, and deceptive sales practices.

What Bank has highest customer satisfaction? ›

Capital One received the highest customer satisfaction score among the largest banks in the United States as of 2023, with a score reaching 706 points out of 1,000. JPMorgan Chase, TD Bank, and U.S. Bank followed, while Bank of America, Wells Fargo, and Truist received the lowest scores.

What is the customer satisfaction score of Bank of America? ›

1 by J.D. Power for Customer Satisfaction With Merchant Services. Bank of America announced today that it has been recognized as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study.

What banks have best customer service? ›

Best banks for customer experience
BankJ.D. Power Satisfaction Rating
Ally729 (14 points above the industry average)
American Express719 (4 points above the industry average)
Bank of America689 (tied for first in South Central Region)
Capital One716 (1 point above the industry average)
3 more rows
Dec 7, 2023

How is Bank of America ranked? ›

Bank of America is the second-largest bank with over $2.45 trillion in assets. Wells Fargo is the third-largest bank, holding over $1.7 trillion in assets.

What does Bank of America Merchant Services do? ›

Bank of America Merchant Services is an all-in-one payment processing service for businesses. Its services enable small businesses to accept credit card payments, install point-of-sale equipment and create loyalty or discount programs. It also includes mobile sales and payroll services.

Which bank is best for merchant account? ›

One of the best business bank accounts in the market is the State Bank Of India. It provides a variety of business bank accounts to satisfy the different needs of enterprises. A variety of account types, including Regular Current Accounts, Small Business Accounts, and Corporate Salary Packages.

What are the top merchant banks in the US? ›

Merchant banks issue letters of credit, internationally transfer funds, and consult on trades and trading technology. They charge fees to provide advisory and other related services to their clients. Leading merchant banks include J.P. Morgan (JPM), Goldman Sachs (GS), and Citigroup (C).

Who is the number 1 bank in America? ›

1. JPMorgan Chase. JPMorgan Chase, or Chase Bank, is the biggest bank in America with nearly $3.4 trillion in assets. It boasts a vast network of over 4,800 physical branches and more than 15,000 ATMs.

Do banks use JD Power? ›

Serving clients across the nation's leading banks, credit unions, OEMs, auto dealers, insurance companies, government agencies and beyond, we empower our clients with the information they need to drive their success.

What bank has the most issues? ›

TCF National Bank took the top spot as the bank with the most CFPB complaints per billions of dollars in deposits with a score of 13.59. That was followed by SunTrust Banks (7.12 complaints per billions of dollars in deposits) and Citizens Financial Group (6.91).

What is a good customer satisfaction rating? ›

What Is a Good CSAT Score? Expectations vary across industries, but a good score usually falls between 75% and 85%. A score of 75% represents four in five customers giving you a positive score as opposed to neutral or negative.

What credit score does Bank of America use? ›

Your score in Online Banking is a FICO® Score 8 based on TransUnion Data to manage your account and that is what Bank of America shares with you. FICO® Scores consider five main categories of information from your credit report.

What are Bank ratings 1 to 5? ›

Bank ratings are generally between 1 and 5 – with 1 being the best and 5 being the worst. Bank ratings are computed using the CAMELS rating system, a globally recognized rating system that measures the financial soundness of financial institutions based on six factors.

Which is the No 1 Bank of USA? ›

The Bankrate promise
RANKBANK NAMEPREVIOUS RANK
1JPMorgan Chase1
2Bank of America2
3Wells Fargo4
4Citigroup3
11 more rows
Apr 2, 2024

What is Bank of America highest status? ›

Preferred Rewards Program Eligibility.

The balance tiers are $20,000 for the Gold tier, $50,000 for the Platinum tier, $100,000 for the Platinum Honors tier, $1,000,000 for the Diamond tier and $10,000,000 for the Diamond Honors tier.

How financially stable is Bank of America? ›

Its financial health is crucial to the stability of the US banking system. In recent years, Bank of America's financial performance has been relatively stable. In 2022, the bank reported a net income of $20.4 billion, a decrease from the previous year's $27.4 billion.

Which bank is better Boa or Wells Fargo? ›

The Wells Fargo Everyday Checking slightly beats out the Bank of America Advantage Plus Banking® because it requires a lower minimum opening deposit and monthly service fee. It also boasts a higher bank bonus for new customers. However, Bank of America has slightly easier requirements to waive monthly fees.

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