Amazon, the pioneer of horizontal and vertical integration (2024)

Martin Recke

Amazon has pioneered a dual strategy of both horizontal and vertical integration. The next Amazon will need a different approach.

Amazon is many things to many people, just like a classical physical warehouse. But Amazon is more than that, due to its peculiar, dual strategy of both horizontal and vertical integration. This is the force behind its famous flywheel, propelling the company to ever greater heights. Amazon expands both up and down its value chain and into new markets. It competes with virtually everyone.

Let’s have a look at my definition of horizontal and vertical integration:

Vertical integrationis the combination of different links in the value chain, from raw materials to the consumer. Companies with a high degree of vertical integration control almost every part of their value chain.

Horizontal integrationis the expansion on the same level of the value chain. It’s about increasing market share, possibly through mergers and acquisitions. This can lead to oligopolies or monopolies.

Soon after its launch as a bookseller, Amazon ventured into all kinds of other markets, both geographically and in its product ranges. Today, the retail giant doesn’t yet serve every country in the world, leaving room for further expansion. But it sells pretty much everything that fits into a cardboard box and can be delivered via physical mail. What Amazon doesn’t sell itself is still available from other merchants selling via the Amazon marketplace.

So much for horizontal integration. The Amazon marketplace is not only about horizontal integration, but also about vertical integration. With it, the Bezos company sells access to its customer base. Amazon’s customers are the product here, and Amazon sells them to its vendors and competitors. In theory, that’s nothing new. Retailers have done this for ages, one way or the other. But Amazon has become a master of this art and brought it up to date — and up to scale.

The Amazon flywheel

This approach creates efficiency – the same platform gets used for more volume – and increases consumer choice, which in turn makes the platform more attractive to more customers. With more customers, the marketplace becomes even more attractive to sellers. Amazon leverages efficiency through lower costs and lower prices, thus improving the customer experience. In a nutshell, that’s the flywheel. But this isn’t the whole story.

Wherever Amazon spots inefficiencies in the value chain, it is up to the task of addressing them. The company’s warehouses are highly efficient and increasingly automated. Amazon’s logistics services are continuously growing and increasingly available to third parties as well. Amazon Web Services (AWS) started out as a way to resell the company’s IT infrastructure and has grown into a huge, lucrative business on its own. Amazon sources and develops its own private-label products (AmazonBasics, Kindle) and develops services like Prime or, again, Kindle.

These are all examples of vertical integration. There’s no other company at this scale with a similar approach of both horizontal and vertical integration. Apple has always maintained a high level of vertical integration, but its product range remains limited. Tesla is vertically integrated to a high degree, but – again – its product range is small. The recent boom of direct-to-consumer (DTC) brands brought up a bunch of vertically integrated companies, but horizontal integration is pretty rare among them. Why is that?

A different strategic approach

It took Amazon 27 years to grow into the dominant position it has today. Given today’s internet penetration, technology, and know-how, it might be possible to grow faster. But it will still take time. And to compete with Amazon requires a different strategic approach. For example, Shopify doesn’t directly compete with Amazon, but it enables competitors. At some point, Shopify may end up with a high level of both vertical and horizontal integration, comparable to Amazon.

Similarly, Netflix already has a decent level of vertical and horizontal integration, and it competes with Amazon Prime. But it’s neither a tech company nor is it going to compete with Amazon in, say, the retail or cloud businesses. Netflix is successful in its own right, but it’s not outcompeting Amazon. To find a company that may do that, we need to look elsewhere.

Amazon has some serious problems regarding ESG criteria. Its retail business has taken the industrial “take – make – waste” linear model to the extreme, thus amplifying the problem. What will the Amazon of the circular economy look like? In broad strokes, it will be more about services than products. It will be about serving customer needs in new, different ways. It will be about closing the loop.

A new breed of companies

Again, a high level of vertical integration may be the result – or even the prerequisite – of this quest. Like successful digital services do, the warehouse of the circular economy needs to integrate consumers into the loop. They will return many products after use, and the seller will remanufacture, reuse, or recycle them. Of course, Amazon itself is keen on stepping into the circular economy as well. (Apple already is on the bandwagon, too.)

As the digital revolution did, the sustainability revolution will probably bring forth a new breed of companies that will change the world. Sooner or later, these companies will climb to the top of the global economy, competing with today’s big tech companies. Ecosystems as the upcoming economic paradigm will be a powerful driving force, bringing vertical and horizontal integration to a whole different level.

It’s not easy to spot these companies today, but I suspect they are there. Here are a few examples. DTC models (and thus vertical integration) will be the modus operandi first, and horizontal integration will come later, to accelerate growth. This is quite the opposite of Amazon’s history, which began with horizontal integration and introduced vertical integration later in the game.

Photo by Jilbert Ebrahimi on Unsplash

Amazon, the pioneer of horizontal and vertical integration (2024)

FAQs

Does Amazon use vertical or horizontal integration? ›

Amazon is an excellent example of a business that has embraced a vertical integration strategy, and it's a crucial reason why they've become a multibillion-dollar company. Amazon wasn't always like this. When Jeff Bezos started the company, he was working out of his garage.

Which business pioneer used horizontal and vertical integration? ›

Amazon, the pioneer of horizontal and vertical integration | NEXT Conference.

Is Amazon a vertical or horizontal company? ›

Amazon is a vertical supply chain company as a direct seller of goods. It grows through increased sales volume of its products as well as through the acquisition of companies such as Zappos, which sells women's shoes and apparel.

Does Amazon have horizontal integration? ›

Google, Facebook (and ad networks), Amazon, Netflix, Uber and Airbnb are all examples of this kind of horizontal integration. Platforms, aggregators or simply networks of this size and capabilities just weren't possible before the advent of the internet.

What integration is Amazon? ›

Amazon integration is the process of developing the connection between any app or software and this marketplace. It allows accessing and transferring data between Amazon and the specific software.

Who pioneered the use of vertical integration? ›

Vertical Integration was first used in business practice when Andrew Carnegie used this practice to dominate the steel market with his company Carnegie Steel. It allowed him to cut prices and exhuberate his dominance in the market.

Who was the pioneer of horizontal integration? ›

Carnegie became a tycoon because of shrewd business tactics. Rockefeller often bought other oil companies to eliminate competition. This is a process known as horizontal integration. Carnegie also created a vertical combination, an idea first implemented by Gustavus Swift.

What company became famous for horizontal integration? ›

Horizontal Integration was made famous by John D. Rockefeller's Standard Oil company.

Which Amazon product line provides an example of full vertical integration? ›

Amazon's Acquisition of Whole Foods

Amazon was already a vertically integrated company in many ways: It publishes books itself and provides a publishing platform for independent writers, for example.

How Amazon is forward integrating? ›

One well-known real-world example of forward integration is Amazon's purchase of Whole Foods for $13.7B, allowing it to expand into brick-and-mortar stores to sell food products to consumers through retail stores rather than exclusively through e-commerce.

Is Amazon forward integration? ›

Amazon's Example – WholeFoods Acquisition

It also has its transportation (Amazon Transportation Services) and distribution, which is forward and backward integration-toward suppliers-and forward integration because Amazon directly delivers to the end-users. It is a brick and mortar.

What mode of business is Amazon? ›

Amazon has a diversified business model.

Online stores contributed almost 43% of Amazon revenues. The remaining was generated by Third-party Seller Services, and Physical Stores. While Amazon AWS, Subscription Services, and Advertising revenues play a significant role within Amazon as fast-growing segments.

Is Amazon Whole Foods vertical or horizontal integration? ›

After its $13.7-billion acquisition of the health food grocer, Amazon cleared the FTC hurdle but was subject to much scrutiny. This merger was a vertical integration, increasing the company in scale, which is friendlier to regulators.

What is the vertical structure of Amazon? ›

The Amazon organizational structure favors a vertical hierarchical approach with global, function-based groups and geographic divisions. This gives the company extensive top-down control over global operations, allowing it to increase market share and maintain market leadership status.

What is an example of horizontal integration? ›

Facebook and Instagram. One of the most definitive examples of horizontal integration was the acquisition of Instagram by Facebook (now Meta) in 2012 for a reported $1 billion. 1 Both companies operated in the same industry (social media) and shared similar production stages in their photo-sharing services.

What is an example of a vertical integration company? ›

In economics, vertical integration is the term used to describe a business strategy in which a company takes ownership of two or more key stages of its supply chain. A vertically integrated automaker, for example, might produce automobile components and vehicles and also sell directly to customers.

Who is the king of vertical integration? ›

Apple: The King of Vertical Integration

Apple Inc. is famous for perfecting the art of vertical integration. The company manufactures its custom A-series chips for its iPhones and iPads. It also manufactures its custom touch ID fingerprint sensor.

Who is famous for vertical integration? ›

Carnegie Steel

Carnegie was a massive steel manufacturer in the late 19th century. It vertically integrated by acquiring companies before itself in the supply chain.

Who was the pioneer of vertical integration quizlet? ›

One of the first and most successful practitioners of vertical integration was Andrew Carnegie in the steel industry. In modern times, Braum's Dairy Stores are a good example of vertical integration: "From the cow to you" used to be their slogan. Horizontal Integration: This is a form of business expansion.

Who used vertical and horizontal integration in the Gilded Age? ›

In addition, Carnegie Steel bought up its sources of raw materials and shipping (in a strategy called vertical integration) and bought out and absorbed its competitors (horizontal integration) to dominate the steel industry. By the 1890s, it was the largest and most profitable steel company in the world.

Who used vertical integration 1800s? ›

In the late 1800s, Carnegie Steel Company was a pioneer in the use of vertical integration. The firm controlled the iron mines that provided the key ingredient in steel, the coal mines that provided the fuel for steelmaking, the railroads that transported raw material to steel mills, and the steel mills themselves.

Is Netflix vertically integrated? ›

Today, Netflix uses its distribution model to promote its original content alongside programming licensed from studios. 2 Instead of simply relying on the content of others, Netflix performed vertical integration to become more engaged in the entertainment development process earlier.

Is Apple horizontal integration? ›

One of the best examples of vertical integration is Apple.

The hardware and software operate seamlessly because they were designed specifically for each other.

Does Apple use vertical integration? ›

Some of the most well-known examples of backward integration include Apple Inc. and Carnegie Steel. Apple Inc. has employed a vertical integration strategy for decades.

What is an example of 2 companies that would be a vertical merger? ›

A prominent example of a vertical merger is the merger between eBay and PayPal. eBay provides a platform that allows people to sell items, while PayPal allows buyers to pay for these items. This kind of merger can greatly increase efficiency.

Why did Amazon expand to private lines? ›

The reasoning here is obvious – private labels have better margins, and will increase Amazon's bottom line. The company's strategy for its private labels differs from brand to brand, however. In some cases, the brands are exclusive for Prime members, while others are broadly available.

What are the major product lines offered by Amazon? ›

  • Today's Deals.
  • Amazon Music.
  • Prime Video.
  • Echo & Alexa.
  • Fire Tablets.
  • Fire TV.
  • Kindle.
  • Audible Books & Originals.

What other companies does Amazon own? ›

Amazon owns over 40 subsidiaries, including Amazon Web Services, Audible, Diapers.com, Goodreads, IMDb, Kiva Systems (now Amazon Robotics), Shopbop, Teachstreet, Twitch, Zappos, and Zoox.

What strategy does Amazon follow? ›

The business strategy of Amazon consists of focusing on investing in technologies, enhancing its logistics applications, improving its web services by fulfillment capacity, M&A strategy, R&D activities in logistics, experimenting with Fintech, and securing its inventions using patents.

What positioning strategy does Amazon use? ›

What is Amazon's positioning strategy? Amazon's brand is built on customer satisfaction. It wants to be known as the most customer-friendly company on the entire planet. This means Amazon wants to position itself as the most convenient company with the lowest prices and the best customer service out there.

How does Amazon differentiate itself from other companies? ›

Growth strategies such as market development, market penetration, product development, and diversification contributed to the competitive advantage of Amazon.

What is the best example of forward vertical integration? ›

This type of vertical integration is conducted by a company advancing along the supply chain. A good example of forward integration would be a farmer who directly sells his crops at a local grocery store rather than to a distribution center that controls the placement of foodstuffs to various supermarkets.

What was Amazon originally created for? ›

Amazon started off as an online bookstore selling books, primarily competing with local booksellers and Barnes & Noble. It IPOs in 1997. Amazon starts to expand its services beyond books. It also starts offering convenience services, such as Free Super Savers Shipping.

What are the three types of Amazon business? ›

They generally fall into one of three categories: reseller, private label, and proprietary. If you're thinking about starting an Amazon FBA business, here's what you need to know about the differences between these three types of FBA businesses.

What type of e-commerce model is Amazon? ›

Amazon operates on the business model of a two-sided marketplace. It provides a platform for the buyers and sellers to easily interact and trade with each other without much hassle or difficulties. The company has designed a vast operating model to fulfill the needs and demands of each consumer.

Is Amazon a vertical? ›

The operational model of Amazon is to do vertical integration using its scale. First Amazon starts using the services itself.

What is a vertically vs horizontally integrated firm? ›

Horizontal integration is when a business grows by acquiring a similar company in their industry at the same point of the supply chain. Vertical integration is when a business expands by acquiring another company that operates before or after them in the supply chain.

Does Microsoft use horizontal integration? ›

Examples of horizontal integration as an expansion strategy include the Microsoft – Activision Blizzard, Frontier Airlines – Spirit Airlines (merger), and Baxter – HillRom M&A deals in 2022 and 2021.

Is McDonald's a horizontal integration? ›

McDonald's has been studied intensively in supply chain management courses and has vertically integrated its supply chain since the early 1990s. By owning more supply chain elements, McDonald's has more control over its product quality and cost.

Is Facebook horizontal integration? ›

When two companies that are at the same level in the production chain merge together, this is known as horizontal integration. One recent famous example of horizontal integration is Facebook's acquisition of Instagram.

Is Amazon a forward integration? ›

Another forward integration example includes Amazon forward integration. E-commerce giant Amazon acquired grocery brand Whole Foods to venture into the brick-and-mortar business so that customers could buy the products from the outlets. This is a perfect example of forward integration strategy.

Does Amazon use forward integration? ›

To give one example of the multiple forward integrations in Amazon's business, the company has built its delivery fleet directly controlling delivery to end users instead of relying on third-party services, making a move forward in the supply chain.

What company is an example of horizontal integration? ›

Facebook and Instagram. One of the most definitive examples of horizontal integration was the acquisition of Instagram by Facebook (now Meta) in 2012 for a reported $1 billion. 1 Both companies operated in the same industry (social media) and shared similar production stages in their photo-sharing services.

What are examples of vertical integration in the food industry? ›

Generally speaking, vertical integration in the processing and manufacturing sectors involves the manufacturer purchasing companies that support earlier processes and provide key inputs. For example, a cereal manufacturer may purchase a wheat farm and a company that produces paperboard boxes.

What famous brands use vertical integration? ›

Vertical Integration Examples
  • Apple: Through control over the production and distribution of its products, Apple has become one of the leading tech companies in the world. ...
  • Netflix: Netflix originally began as a DVD rental company but has now expanded through vertical integration.
Jan 14, 2023

Is Apple horizontal or vertical integration? ›

Apple Inc. has employed a vertical integration strategy for decades. Its software products are placed into electronic devices and computer systems manufactured and assembled by Apple using hardware and components also manufactured by the company.

Who was an example of vertical integration? ›

Carnegie Steel was one of the first and most significant examples of balanced, full vertical integration.

Which strategy Amazon follows? ›

The business strategy of Amazon consists of focusing on investing in technologies, enhancing its logistics applications, improving its web services by fulfillment capacity, M&A strategy, R&D activities in logistics, experimenting with Fintech, and securing its inventions using patents.

What is Amazon's level and type of diversification? ›

Answer & Explanation. 1. Amazon has a strategy of concentric diversification. In order to achieve success, this form of diversification entails increasing the company's product offerings to include complementary goods and services.

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