While the penalty fee for canceling 30 months before the contract end date can be heavy on the pocket, canceling six months before the contract end date doesn’t cost much. Again, depending on the package, the applicable termination fees can cost you only between $167 and $284.
Ending an ADT contract is termed an early cancellation. The penalty imposed for early termination is to make up or recover the cost of equipment used around your property. When you cancel your ADT contract, you don’t give back the ADT alarm system to the company. In fact, you don’t pay ADT for the ADT equipment when you first sign the contract.
ADT only charges ADT customers the installation fees for the equipment at the customer’s property when a new contract is signed. It recovers the charges for equipment by adding them to the monthly monitoring fees. Hence when an ADT customer decides to cancel the ADT service, they have to pay the charges of the now-used ADT alarm system in the form of ADT contract termination fees.
But if you don’t want to pay penalties for ADT cancellation, you can wait until the end of the contract. Once your 24 or 36-month contract ends, ADT automatically signs you up for a monthly package. A month-to-month basis package allows you to cancel your contract any month with only a month’s notice.
You can choose to stick with ADT services until the end of the contract if you don’t want to pay any cancellation charges. But if you’re not happy with their services, you can pay 75% of the remaining amount of the contract and get off the hook. The biggest advantage of paying the penalty fee is that you won’t pay for it every month. You will also be saving 25% of the fee and will get to keep a complete ADT alarm system that you can utilize with another home security service.
However, please note that the fees mentioned here can be different from the fees you have to pay. The penalty fees mentioned here is as per ADT service charges in January 2022. ADT reserves the right to increase monthly payments at any time, causing the 75% penalty fees to increase too.
However, ADT increasing its service charges can work out in your favor if you want to cancel the service. If ADT increases its service charges for you in the middle of the initial contract, you can write an objection as a written request to ADT. ADT will either lower the service charges back to the amount at which you signed the contract or release you from the contract if you don’t wish to pay the increased charges. You won’t have to pay any penalty fees if you choose the latter option.
ADT security also offers the first six months money back guarantee for unsatisfied customers. This money-back guarantee can also allow you to make ADT cancellations without paying any penalty. However, you need to provide ADT with proof of their failure to provide you with adequate or satisfactory services.
As an ADT customer who experiences issues with the system or service often that the company has failed to resolve, you can opt for ADT cancellation without penalty. However, the issues and the failures should occur within the first six months of signing the contract, and the terms are also clearly stated in the contract.
Don’t settle for vague explanations in the contract. If you plan on signing up for ADT services, make sure that the six months money-back guarantee policy is clearly explained in the contract.
You can also opt for this option even if ADT has made efforts to resolve the issues you are facing, but they keep occurring again. However, you cannot opt for this cancellation policy when you face the first issue with the service. You have to give ADT the opportunity and enough time to resolve the issues you are facing.
Customers who opt for six months money-back guarantee also have to return all ADT equipment in their homes. The security company will first cancel your contract, remove and pick up the equipment from your property, and only then return your money.
Finally, consider researching a reliable home security system for your property. Though ADT security services is the oldest name in the market, several other home security systems and companies have better reliable services, customer reviews, cheaper rates, better control, enhanced integration, and responsive customer service. When searching for home security systems, pick an in-house monitoring station and response team. You can even find some companies with award-winning security systems that help you switch from old security systems installed on your property.
