What do I do if my Airbnb host is not responding?
Haven't heard back? Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try reaching out to other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don't end up double booked.
If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay.
Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.
When you have a confirmed reservation, you'll have your Host's email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.
Navigate to https://www.airbnb.com/contact. Alternately, you can reach Airbnb by phone at 1-855-424-7262.
Both guests and Hosts can decline trip change requests. If you decline, the proposed changes don't take effect, and the existing reservation details remain as is. There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest.
What we do with reports. Our community support team investigates reports and may follow up for additional documentation. If needed, we'll also offer personalized, hands-on booking support to find you a different place to stay. If someone has violated our nondiscrimination policy we will take corrective action.
Before we get into exactly how to decline bookings, let's review some of the most common reasons why Airbnb hosts decline bookings: Scheduling conflicts. Sometimes hosts forget to update their calendars. They may have to then decline dates for which their properties should have been marked off as unavailable on Airbnb.
For general press inquiries, please email us at press-in@airbnb.com. For any other general questions, visit airbnb.com/help.
If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.
Can Airbnb Host give full refund?
If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours.
Strict: Must cancel within 48 hours of booking; if a stay is more than 14 days away, you'll receive a full refund. If you cancel within seven to 14 days of your stay, you'll get a 50% refund.
- No matter how well you do your research, it's still possible to get unlucky. ...
- Always contact your host. ...
- Contact Airbnb within 24 hours after checking in for a full refund. ...
- Take photos of everything. ...
- If something goes wrong, call customer support. ...
- Stay on their case.
If Airbnb determines that the review contains no relevant information about a host or guest, listing, or experience, the review may be removed.
How much can you sue Airbnb for in small claims? In California, you can sue Airbnb for a maximum of $10,000 if you are an individual. If you are a business suing Airbnb, you can sue for a maximum of $5,000.
Send a refund request
Here's how to prepare: Gather evidence: If possible, take photos or video to document issues like a missing or broken amenity. Submit your request: You'll describe the issue, provide photos or video if you can, and let the Host know how you'd like to resolve the issue.
Airbnb scammers will often use fake, stock, or doctored images to misrepresent their rental property. All too common are photos using angles and lenses to make spaces appear larger, as well as photoshopped amenities and scenic views that aren't real.
Wait for a response: If your Host declines or doesn't respond, you can ask Airbnb to step in to help. Airbnb will refer to the Rebooking and Refund Policy to determine what help we can provide.
According to the Airbnb Strict cancellation policy, guests may receive a full refund if they cancel within 48 hours of booking and at least 14 full days before the listing's local check-in time.
After you submit a booking request, the host has 24 hours to accept or decline. If they don't respond, we'll automatically decline the request for you.
Can Airbnb Host give full refund?
If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours.
It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected. Wait for their response: If they decline or don't respond in 1 hour, you can ask Airbnb to step in to help. Airbnb will refer to the Guest Refund Policy to help you resolve the issue.
You also don't need to worry about cleaning floors, unless you've spilled something. Many hosts post “House Rules” setting cleaning expectations, and there's no need to go above and beyond. You're on vacation, after all — and a cleaning fee is often included in the cost of your reservation.
