In order to protect our customers, prevent fraudulent activity, and be fully compliant with regulations for the trading of digital assets, we require the submission of personally identifiable information. This includes the submission of selfies, SSN, bank statements, etc. For this, bitFlyer US uses the identity verification company, AU10TIX, one of the most advanced solutions for Customer Onboarding and Fraud Prevention in the World.
For more info on bitFlyers terms of service visit here.
Most frequently asked questions
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- How can I access my referral link?
- The referral program is now available on the bitFlyer app, and Desktop.
- Through the app: Go to the menu tab on and click on “Invite Friends, Get Free Bitcoin”.
- Click on the "Send Invite" button at the bottom of the page. If your account hasn't been verified yet, this button will be grayed out.
- Copy your unique link or send it directly to your friends!
- Through a Desktop, log into your bitFlyer account, on the left hand side on the menu below click on "Referral Program"
- Then select which ever option of your choosing under "Share with friends". If your account hasn't been verified yet, this button will be grayed out.
- Copy your unique link or send it directly to your friends!
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- Why do you need so much information at sign up?
- In order to protect our customers, prevent fraudulent activity, and be fully compliant with regulations for the trading of digital assets, we require the submission of personally identifiable information. This includes the submission of selfies, SSN, bank statements, etc. For this, bitFlyer US uses the identity verification company, AU10TIX, one of the most advanced solutions for Customer Onboarding and Fraud Prevention in the World.
For more info on bitFlyers terms of service visit here.
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- How is the price determined?
- When you purchase cryptocurrency through the Buy / Sell service, the amount you buy or sell for is not the same. The buy and sell prices are based off of the current spread.
We offer cryptocurrency to you at a mid-market rate, which includes a margin, or spread. To explain what this means:
Mid-market rate is determined by looking at the current price of cryptocurrency across multiple exchanges, while considering market volatility and other factors.
Spread is the difference between the current bid price and ask price of the cryptocurrency. The volatility of the cryptocurrency's price in the market is another factor to consider.
Transaction Fees: You are not charged a transaction fee, or any other fees when using the Buy / Sell service.
If your issue is not resolved, please contact us by using this inquiry form. We will respond as soon as possible.
