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How do I sign up?
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I already have a profile in Octa. How can I create a new account?
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What type of account should I choose?
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What leverage should I select?
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Can I open an Islamic-friendly account?
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Where can I find your customer agreement?
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I opened a trading account. What do I do next?
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How can I open a shares trading account?
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What is Personal Area for?
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How do I sign in to my Personal Area?
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I forgot my Personal Area password. How can I restore it?
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How do I switch between accounts in my Personal Area?
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How do I change my leverage?
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How do I switch my MT4 account to regular or swap-free?
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Where can I find all of my accounts?
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How can I hide an account I am not using anymore from my accounts list?
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How can I close my Personal Area?
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What is Monitoring?
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How do I add my account to Monitoring?
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How do I remove my account from Monitoring?
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How do I hide my real account balance and positions from Monitoring?
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Can I have several Personal Areas?
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Can I have several Personal areas?
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How do I change my email address?
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How do I change my phone number?
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I forgot my trading account password. How can I get a new one?
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How can I change my Octa PIN?
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How can I change my Personal Area password?
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How can I change my trading account password?
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I lost my trading account password/Octa PIN. How can I restore it?
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How can I change my investor password?
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How can I restore or change my investor password?
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How can I verify my profile?
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Why should I get my profile verified?
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I have submitted my documents. How long will it take to verify my profile?
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Is my personal information safe with you? How do you protect it?
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Where are your servers located?
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What are your market opening hours?
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What are the advantages of trading with Octa?
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Does Octa take part in CSR programs?
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How does Octa support sports activities?
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What is your spread? Do you offer fixed spread?
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How does floating spread change throughout the day?
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Do you have requotes?
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Do you have slippage on your platforms?
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Do you guarantee stop orders?
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Is it possible to lose more than I deposited? What if my account balance becomes negative?
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How does negative balance protection work?
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Do I need a certain amount of margin to open my order?
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My order was not executed correctly. What should I do?
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Do you have any commissions?
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What trading techniques and strategies can I use?
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Do you allow hedging/scalping/news trading?
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What tools do you have to track major news releases and times of high market volatility?
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What is a price gap, and how does it affect my orders?
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What happens if I leave my order open overnight?
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Can I trade cryptocurrency at Octa?
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Can I trade commodities at Octa?
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What are commodities?
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What trading accounts do you offer?
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Do you offer demo accounts?
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How can I open a demo account?
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How do I top up my demo account balance?
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Why is my demo account deactivated?
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Why is my real account deactivated?
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Can I have multiple accounts?
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What account currencies do you offer?
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Can I change my account currency?
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Where can I find the access data?
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Where can I find access details for my trading account?
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What trading platforms do you offer?
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Can I use my account on another platform?
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Can I run several accounts simultaneously?
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Can I trade with my Android or iOS device?
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Do you have a web platform?
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How do I log into MetaTrader 4 with my account?
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How do I open an order?
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What order types are available in MetaTrader 4?
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How do I set Stop Loss and Take Profit?
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How do I close an order?
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Where can I see my trading history?
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How do I open a new chart?
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Where do I change chart settings?
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Why am I unable to open a position?
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Why I can see only a few currency pairs in MetaTrader 4?
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What are your stop levels?
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What do I do if I see 'Waiting for Update' on the chart?
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Why is the 'New Order' button grey?
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Why do I see 'Invalid account' in the connection status?
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Why do I see 'No Connection' in the connection status?
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Do you provide EAs or Indicators? Where can I download them?
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How do I log in to MetaTrader 5 with my account?
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Why can't I log in?
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How do I open an order?
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What order types are available in MT5?
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How do I set Stop Loss or Take Profit?
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How do I close a position?
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Why am I unable to open an order?
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How can I check my trading history?
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How can I add EAs or custom indicators to MT5?
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How can I open a chart?
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How can I customise a chart?
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How can I add an indicator to a chart?
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How can I launch an EA?
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What deposit bonus do you offer?
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How can I claim the bonus?
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Does the bonus support my margin on OctaTrader/MT4/MT5?
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Can I withdraw the bonus?
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Why am I unable to claim the bonus?
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How can I check how many lots I need to trade to complete a bonus?
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Can I claim a bonus before completing the previous one?
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Where can I see my bonus(es) in OctaTrader, MT4, and MT5?
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Why was my OctaTrader/MT4/MT5 bonus cancelled?
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How can I participate?
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When does the next round start?
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My contest account is disabled. Why couldn't I join the contest and start trading?
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What is a trading platform? Which platform should I use for trading?
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Where can I find my contest rank?
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Can I join the contest right away after signing up?
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A round starts tomorrow. Why can’t I log into MT4 trading platform?
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What are the prizes?
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What is the duration of each round?
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When does the current round end?
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When does registration start, and how long does it last?
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Who can participate in the contest?
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What is a contest profile picture? Why should I upload it?
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I can’t enter my nickname in the registration form, what’s wrong?
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What’s an initial deposit?
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Can I withdraw money from my contest account?
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Where can I download the MT4 platform?
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Should I download MT4, or can I use the browser version of this platform too?
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What server should I use for the contest?
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How do I win?
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What trading techniques can I use?
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Are hedging or reverse trading strategies allowed?
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Where can I see contest ratings and check the current round leaders?
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Where can I see previous rounds results?
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Can I trade from my smartphone?
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Can I use my contest account in another rounds or contests?
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Can I participate in the contest if my Octa account is not verified?
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What password should I use for trading on MT4?
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How can I find contest stats for another contestant?
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How can I find the list of contestants?
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Can I change my contest nickname?
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Can I withdraw the prize if I win?
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How quickly will I receive the prize money?
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What are the trading conditions of the contest?
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How can I deposit my account?
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When will the deposited funds be credited to my balance?
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How do USD/EUR exchange rates vary depending on the deposit method?
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Are my funds safe? Are your accounts segregated?
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I have submitted a withdrawal request. When will I receive the funds?
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Do you charge any fees for deposits and withdrawals?
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What is the maximum amount of deposits?
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How frequently can I make deposits or withdrawals?
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Can I submit a withdrawal request if I have open orders?
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Which currencies can I use to deposit my account?
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Where can I review my deposit and withdrawal history?
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How can I withdraw my funds?
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My withdrawal request status is 'pending'. What does that mean?
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Why was my withdrawal request rejected?
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Can I cancel a withdrawal request?
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I have not received the funds, even though my withdrawal has been processed. What should I do?
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Can I transfer funds between my real accounts?
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Are internal transfers instant?
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Do you charge any fees for internal transfers?
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Can I apply a deposit bonus to an internal transfer?
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Who is an IB?
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How can I open a partner account?
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What IB commission do you offer?
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What does 'Active client' mean?
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What is a 'Valid order' in the IB program?
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How often is commission credited to partner accounts?
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Where can I get promo materials?
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How can I attract clients?
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What is a trading signal?
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What is Autochartist?
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How does Autochartist work?
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What is Market Report?
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How often do you send out the reports?
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How can Autochartist report benefit my trading?
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What are prize lots? How are they calculated?
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Should I trade profitably to receive prize lots?
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Where can I check my prize lots, and what can I exchange them for?
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Why don't I receive prize lots even though I'm trading?
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When will my prize lots expire?
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Can I withdraw prize lots or add them to my balance?
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Do prize lots affect my deposit bonus lots?
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The pin is required on checkout. What PIN is that?
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What address should I use for delivery? Can it be different from the one I specified in my profile?
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Are gifts delivered for free?
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Can I change my order?
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Can I order the same gift multiple times?
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How long does it take for my gift to arrive?
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It's been more than 2 weeks since I ordered the gift. Where is it?
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Can I track my order?
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Are Trade and Win gifts free of charge?
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Can I share photos of my gift?
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How to participate in #TradeAndWin 25 lots raffle?
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I ordered a gift and it looks different. Why?
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How can I join Trade and Win?
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Who can participate in Trade and Win?
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Can I claim better gifts if I reach a higher status in the Status Program?
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How does a faster accumulation of prize lots in Trade and Win work?
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How do I choose a Master Trader to copy?
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How can I copy from a Master Trader?
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What is the commission for copying?
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How do I stop copying a Master Trader?
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How can I withdraw my profit?
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Can I stop copying a Master Trader?
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How can I become a Master Trader?
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How do I adjust the amount of the commission I charge my Copiers?
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When do I get the commission from my Copiers?
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When is the commission charged to my Copiers?
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How do I receive the commission?
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How much do I have to pay for using the service?
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How is the Master Trader commission calculated?
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Why should I enrol in the status program?
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Which benefits can I receive from each status?
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How do I reach a higher status?
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Do I need to pay to enrol in the status program?
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How long will it take for my user status to change after depositing a certain amount?
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Does the status program allow me to make instant deposits and withdrawals?
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What instruments are in the Forex extended group?
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Will I lose my status if my overall balance drops below a certain threshold?
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Does the scope of gifts in Trade and Win depend on my status?
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What are the VIP events?
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How does a faster accumulation of prize lots in Trade and Win work?
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How does the spread reduction work?
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What is shares trading?
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How do I start trading shares?
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How many shares can I trade?
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What is the commission for trading shares?
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What can I do with the shares I invested in?
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Can I use leverage when trading shares?
