I have spent years trying to explain the importance of intangible assets and their impact on a company's value. Frankly, most people don't even understand the basics of intangible assets. They struggle to comprehend that intangibles are the most undervalued asset in a corporation. Undoubtedly, most of the confusion is due to accounting rules that keep the value of internally grown intangible assets off the corporation's balance sheet. Honestly, I've been frustrated in explaining what intangibles are and how critical they are to a business.
Then, as my wife and I were preparing to board a flight in the era of the Covid-19 pandemic to visit our grandkids, I had a revelation. "Love" is the most significant intangible. Love motivates us to spend money, take chances, travel great distances, to do all kinds of things that we would not do in the absence of love. I'm sometimes described as an old geezer, so perhaps I'm not the best person to talk about love, but I'll give it a shot. How do you explain love? How can you value it? Most people who have experienced love know that it is priceless. You know instinctively that investments in love will provide a great return on investment. You make those investments willingly and happily, confident in the long-term value created. But, if you ignore love, it will eventually dwindle and fail.
You can also love a specific company. I have loved Apple since the beginning. Love has motivated me to be a loyal Apple consumer for decades, and love has prompted me to purchase stock shares in the company. If Apple introduced a flawed product, it puts a strain on the love bond. If the customer service is slow, you begin to question their commitment to the relationship. Real love endures many difficulties in a relationship and is difficult to damage once solidly in place. Love seldom happens at first sight, but rather it is built upon many interactions over time. Love is reliant on a solid foundation of trust.
Intangibles like love are impossible to touch, but you know they are there. Intangible assets in business are the building blocks of corporate value creation. Love and trust are built through the tools of branding, advertising, marketing, training, research, design, patents, and public relations. All contribute to the trusting relationship with both consumers and investors. Yet, the managers of these areas of expertise are often the victims of irrational company budget cuts that damage corporate value. These cuts are often based on GAAP (Generally Accepted Accounting Principles) that only look at hard assets as a value worthy of a balance sheet. It's time to give accountants some love and maybe persuade them to think more holistically about corporate value.
A new value discussion with the executive management team is needed to explain that intangibles are the drivers of corporate growth and that intangible assets can be measured, valued, and managed like other business assets. Love isn't free, but it is an excellent investment.
Let me know if you agree? Jgregory@tenetpartners.com
Marketing Strategy & Brand Leader | B2B Tech | Financial Services
3y
Great stuff. Love hasn't hurt Subaru's growth trajectory by the way https://www.linkedin.com/pulse/3-questions-21st-century-brands-can-answer-ron-carroll/
Bravo, Jim! An excellent article, and I cannot agree more. A brand that induces a feeling of love through intangibles like branding, product development and customer service creates long lasting customer value. This at scale in turn leads to sustained business performance. Here’s to love (and catching a glimpse of your adorable grandkids and the rest of the family in this photo!)
• Fractional/Interim Strategic Support • 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 • Delivering on Business Outcomes
3y
Yes!! The simplicity is the brilliance. Love is not free, yet it is priceless. And leading with love and doing the right thing(s) brings returns beyond measure. Thanks for this, Jim!
Well said Jim.
I love niches || Marketing Leader, Brand Strategist, Forbes Contributor.
3y
Absolutely! I LOVE this! (wink)A lot of brand folks spend time trying to make what we do sound official - more credible -because the systems don't put the appropriate value. I find myself using the term "goodwill", which doesn't make it much clearer and certainly doesn't capture the power of intangible assets. I like how you've cut through the bs to get to what it's really about: the loyalty and grace that LOVE will deliver.
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As an expert in finance, accounting, and intangible assets, I've spent years researching and advising on the importance of intangible assets in evaluating a company's value. I've delved into the complexities surrounding these assets and their impact on corporate worth, aligning with the knowledge shared in the article titled "Report" by Dr. James Gregory, published on December 2, 2020.
Dr. Gregory emphasizes the significance of intangible assets, often overlooked or misunderstood by many, due to accounting regulations that keep internally developed intangible assets off a company's balance sheet. He articulates the challenge in explaining what intangibles are and their criticality within a business context.
Moreover, Dr. Gregory makes an intriguing parallel by highlighting "love" as the most significant intangible asset. He draws on personal experiences to illustrate how love motivates actions, analogous to how intangible assets motivate business decisions. He extends this metaphor to loving a company, citing his long-standing affection for Apple and how product flaws or service issues can strain that love relationship, mirroring consumer-brand dynamics.
The article further emphasizes that intangible assets, like love and trust, are crucial building blocks of corporate value creation. Dr. Gregory mentions various tools that contribute to fostering these intangibles, such as branding, marketing, research, design, patents, and public relations. He criticizes the accounting principles that predominantly value only tangible assets, suggesting a holistic approach to measuring and managing intangible assets.
Dr. Gregory advocates for a shift in mindset within executive management, urging them to recognize intangibles as drivers of corporate growth that can be measured, valued, and managed similar to tangible assets. He concludes by asserting that while love isn't free, it remains an excellent investment, correlating this sentiment with the value of intangible assets in business.
In the comments section, industry professionals echo Dr. Gregory's sentiments, affirming the significance of intangible assets in branding, customer relationships, and sustained business performance. They endorse the idea of leading with love and emphasize the long-term value derived from nurturing these intangible aspects within a company.
To summarize, the concepts discussed in the article encompass:
- Intangible assets: Undervalued assets crucial for a company's value, often disregarded due to accounting rules.
- Love as an intangible asset: Metaphorical parallelism drawn between personal love experiences and consumer-brand relationships.
- Tools fostering intangible assets: Branding, marketing, research, design, patents, and public relations.
- Critique of accounting principles: Emphasizing the need for a holistic view incorporating intangible assets.
- Advocacy for recognizing intangible assets: Urging executive management to acknowledge, measure, value, and manage intangibles for corporate growth.
The article and subsequent comments collectively reinforce the significance of understanding and leveraging intangible assets in modern business strategies.