Updated March 14, 2024
6 min read
An expert has extensive knowledge on a subject gained from a significant amount of experience. Although the tasks will vary on the line of work or organization, an expert's role will often revolve around sharing expertise through discussion, evaluation, and influencing. There's also an opportunity for teaching, training, selling, and even promoting. Being an expert requires a great deal of communication and coordination; the duties will always involve engaging with other people and building rapport.
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Expert responsibilities
An expert's responsibilities can vary widely, but some common tasks include developing and integrating various software systems, providing customer service and technical guidance, and managing social media outreach. Experts may also be involved in training and education, creating and implementing new processes, and analyzing and validating data. According to one expert, "I developed a framework to configure the independent Java commands using Application Rules Engine." Another expert wrote, "I managed data validation processes for corporate finance in support of their ERP implementation by analyzing and validating data from both systems."
Here are examples of responsibilities from real expert resumes:
- Manage full life cycle development / deployment of focuse business intelligence solutions (SDLC).
- Manage 20 Lean/Six sigma projects in 2005 enabling annualize savings of $1.42 MM vs. goal of 1.2 MM.
- Develop talent management plans, set goals, and provide motivation to achieve client and program objectives (KPI's).
- Manage back-end operations to ensure quality and timely delivery of product.
- Manage transition logistics for a global vehicle financing company downsizing operations in Colorado.
- Manipulate or correct color in scan images using Photoshop for the purpose of digitalprinting or platemaking.
- Integrate various sales techniques to be able to sell television service (DirecTV) and mobile services in the same transactions.
- Work on DNS, TCP/IP.
- Build PCs on order by order basis.
- Document and prioritize issues for testing and debugging.
- Repair smartphones such as iPhones and Samsung phones.
- Detect and resolve problems with customers' HTML messages.
- Work on SQL and PL/SQL and perform Backend validations.
- Create custom HTML for eBay auction listings and e-mail campaigns.
- Maintain and analyze large volume of regression test results using QTP.
Expert skills and personality traits
We calculated that 16% of Experts are proficient in Sales Floor, Strong Customer Service, and Product Knowledge. They’re also known for soft skills such as Persistence, Selling skills, and Math skills.
We break down the percentage of Experts that have these skills listed on their resume here:
- Sales Floor, 16%
Maintained established merchandising standards, including window, sales floor and promotional displays
- Strong Customer Service, 11%
Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
- Product Knowledge, 8%
Deliver optimal customer service through professionalism and extensive product knowledge of all platforms.
- Customer Service, 6%
Provide customers with a personalized experience by assisting them with excellent customer service and expertise in photography and camera equipment.
- POS, 5%
Trained store associates on company policy and procedures involving POS shipment order delivery.
- Customer Loyalty, 4%
Build customer loyalty; establish customer relationships through courtesy and friendliness.
Most experts use their skills in "sales floor," "strong customer service," and "product knowledge" to do their jobs. You can find more detail on essential expert responsibilities here:
Persistence. One of the key soft skills for an expert to have is persistence. You can see how this relates to what experts do because "a large number of attempted sales may not be successful, so sales workers should not be discouraged easily." Additionally, an expert resume shows how experts use persistence: "combine patience, determination, and persistence to troubleshoot issues in production as well as in shop. "
Selling skills. Another essential skill to perform expert duties is selling skills. Experts responsibilities require that "retail sales workers must be persuasive when interacting with customers." Experts also use selling skills in their role according to a real resume snippet: "worked as a customer advocate in every department of the store, requiring extensive product knowledge and selling ability. "
Math skills. Another skill that relates to the job responsibilities of experts is math skills. This skill is critical to many everyday expert duties, as "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." This example from a resume shows how this skill is used: "created web-based production statistics tool using pl/sql, ksh, javascript and vbscript. "
Interpersonal skills. For certain expert responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of an expert rely on this skill, as "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." For example, this snippet was taken directly from a resume about how this skill applies to what experts do: "possess excellent interpersonal skills and can easily mingle with new people. "
Customer-service skills. Another crucial skill for an expert to carry out their responsibilities is "customer-service skills." A big part of what experts relies on this skill, since "retail sales workers must be responsive to the wants and needs of customers." How this skill relates to expert duties can be seen in an example from an expert resume snippet: "build customer loyalty; establish customer relationships through courtesy and friendliness. "
Most common expert skills
The three companies that hire the most experts are:
- Mattress Firm544 experts jobs
- General Dynamics352 experts jobs
- General Dynamics Mission Systems
272 experts jobs
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Expert vs. Technician/sales associate
A technician/sales associate is someone who promotes the products or services of an enterprise through customer service. Sales associates are in charge of greeting the customers and guiding them through the products. They are the ones who provide answers to questions from customers, ensuring a pleasant experience for the guests. It is also part of their job to process the payment of the customers and package their purchased goods. They need to develop skills in customer service, communication, and sales strategy.
We looked at the average expert salary and compared it with the wages of a technician/sales associate. Generally speaking, technician/sales associates are paid $58,414 lower than experts per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both expert and technician/sales associate positions are skilled in sales floor, strong customer service, and product knowledge.
While similarities exist, there are also some differences between experts and technician/sales associate. For instance, expert responsibilities require skills such as "customer loyalty," "exceptional guest," "business process," and "hr." Whereas a technician/sales associate is skilled in "retail environment," "ladders," "profitable sales," and "tech services." This is part of what separates the two careers.
The education levels that technician/sales associates earn slightly differ from experts. In particular, technician/sales associates are 7.9% less likely to graduate with a Master's Degree than an expert. Additionally, they're 2.1% less likely to earn a Doctoral Degree.
Expert vs. Associate
Associates are typically entry-level positions for employees who are taking on their first job or organizational role. They are assigned to teams or departments that are related to their skills or educational background. They usually start with smaller tasks that may not seem as impactful but are still essential to the department. Associates are trained by more tenured team members on the ins and outs of the department and the organization. As they grow with the organization, they are given more responsibilities that directly impact the results of the department's initiatives as they work towards their goals.
On average, associates earn a $24,512 lower salary than experts a year.A few skills overlap for experts and associates. Resumes from both professions show that the duties of each career rely on skills like "sales floor," "product knowledge," and "customer service. "
In addition to the difference in salary, there are some other key differences worth noting. For example, expert responsibilities are more likely to require skills like "strong customer service," "customer loyalty," "exceptional guest," and "sales associates." Meanwhile, an associate has duties that require skills in areas such as "patients," "powerpoint," "safety standards," and "stock merchandise." These differences highlight just how different the day-to-day in each role looks.
In general, associates achieve similar levels of education than experts. They're 4.1% less likely to obtain a Master's Degree while being 2.1% more likely to earn a Doctoral Degree.
Expert vs. Retail sales consultant
The primary job of retail sales consultants is to approach customers, identify their needs, and recommend services or products to fulfill those needs. They should be knowledgeable about the functionality and technical specifications of their products as they are the ones who demonstrate these products to customers. They are also responsible for providing customer service, filling out paperwork, and managing inventory. To be qualified for this position, you should have a high school diploma or a college degree, relevant work experience and training, and experience in sales or customer service.
On average, retail sales consultants earn lower salaries than experts, with a $51,745 difference per year.Using the responsibilities included on experts and retail sales consultants resumes, we found that both professions have similar skill requirements, such as "sales floor," "strong customer service," and "product knowledge.rdquo;
The required skills of the two careers differ considerably. For example, experts are more likely to have skills like "customer loyalty," "exceptional guest," "sales associates," and "business process." But a retail sales consultant is more likely to have skills like "retail sales," "first hand," "sales objectives," and "customer relationships."
When it comes to education, retail sales consultants tend to earn lower degree levels compared to experts. In fact, they're 7.3% less likely to earn a Master's Degree, and 2.3% less likely to graduate with a Doctoral Degree.
Expert vs. Fulfillment associate
A fulfillment associate is responsible for monitoring warehouse stock inventories, organizing stock shelves, and picking the correct shipment merchandise. Fulfillment associates check items for delivery, inspect the packages for any defects, operate warehouse equipment, update orders on the database, and perform a variety of administrative tasks as needed. They also respond to customers' inquiries and concerns and escalate high-level complaints to the supervisor. A fulfillment associate must have excellent time-management skills and the ability to multitask to assist with daily operations and meet production deadlines under minimal supervision.
Fulfillment associates tend to earn a lower pay than experts by an average of $63,328 per year.While both experts and fulfillment associates complete day-to-day tasks using similar skills like sales floor, customer service, and inventory control, the two careers vary in some skills.
Even though a few skill sets overlap between experts and fulfillment associates, there are some differences that are important to note. For one, an expert might have more use for skills like "strong customer service," "product knowledge," "pos," and "customer loyalty." Meanwhile, some responsibilities of fulfillment associates require skills like "basic math," "math," "good time management," and "ladders. "
fulfillment associates reach lower levels of education compared to experts, in general. The difference is that they're 9.0% more likely to earn a Master's Degree, and 2.3% less likely to graduate with a Doctoral Degree.
Types of expert
- Sales PersonAverage Salary: $42,010Bachelor's DegreeAvailable Jobs: 115,505
- Sales ClerkAverage Salary: $25,739Bachelor's DegreeAvailable Jobs: 39,561
- Beauty AdvisorAverage Salary: $35,298Bachelor's DegreeAvailable Jobs: 25,362
- Retail Sales ConsultantAverage Salary: $42,323Bachelor's DegreeAvailable Jobs: 17,264
- 2-4 yearsSubject Matter ExpertAverage Salary: $103,749Bachelor's DegreeAvailable Jobs: 16,286
- Sales Team MemberAverage Salary: $33,827Bachelor's DegreeAvailable Jobs: 14,127
Updated March 14, 2024
Zippia Team
Editorial Staff
The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.
What Similar Roles Do
- What an Associate Does
- What an Associate Retailer Does
- What a Customer Service Expert Does
- What a Delivery Expert Does
- What a Fulfillment Associate Does
- What a Retail Sales Consultant Does
- What a Retail Sales Representative Does
- What a Sales Assistant Does
- What a Sales Associate Does
- What a Sales Clerk Does
- What a Sales Expert Does
- What a Sales Person Does
- What a Store Associate Does
- What a Subject Matter Expert Does
- What a Technical Expert Does
Expert Related Careers
- Associate
- Associate Retailer
- Beauty Advisor
- Customer Service Expert
- Delivery Expert
- Fulfillment Associate
- Game Advisor
- Retail Sales Consultant
- Retail Sales Representative
- Sales Assistant
- Sales Associate
- Sales Clerk
- Sales Expert
- Sales Floor Associate
- Sales Person
Expert Related Jobs
- Associate
- Associate Retailer
- Beauty Advisor
- Customer Service Expert
- Delivery Expert
- Fulfillment Associate
- Game Advisor
- Retail Sales Consultant
- Retail Sales Representative
- Sales Assistant
- Sales Associate
- Sales Clerk
- Sales Expert
- Sales Floor Associate
- Sales Person
Expert Jobs By Location
- Austin Expert
- Bismarck Expert
- Brent Expert
- Chandler Expert
- Covington Expert
- Haysville Expert
- Huntington Expert
- Lincoln Park Expert
- Miami Springs Expert
- Milwaukee Expert
- Rancho Cucamonga Expert
- Seattle Expert
- Tinley Park Expert
- Warwick Expert
- Windham Expert
